This is VERY disappointing. Second time in a week the ISY portal login system has gone down for an extended period of time, the last time was New Year's Eve for about 6 hours or so until you corrected the issue on your end. This is not supposed to be amateur hour here, people DEPEND on your service being available 99.9999% of the time. You need to IMMEDIATELY develop an automated system to notify your administrators THE SECOND this happens and enable them to fix it within MINUTES, 24x7. We rely on you to keep our homes and businesses functioning 24x7, please provide the appropriate level of service for your users.
I would actually PREFER not having to rely on your servers at all to login to my local EISY device while at home on my handheld or my Alexa. If you prefer to implement a solution that directly logs in just using my local network that would get my vote. The current reliability issues prove why that would be a superior implementation for the local apps and Alexa integration.