MatthewInOK

LeeG: Thanks! That worked perfectly. I figured since it was a brand-new device (arrived two days ago) it would work with the default settings.

I'm trying to add my first ControLinc #2430 and I get this error: "Subscriber didn't reply to event 1" "Node not added - Failed restoring device (15 66 89 1) [-200000/-10] Any thoughts? Here is the log. V2.8.10 Tue 01/11/2011 14:44:09 : ---- Initializing the linked devices ---- Tue 01/11/2011 14:44:09 : ---- All Linked Devices are now initialized ---- Tue 01/11/2011 14:44:09 : ---- Add remaining devices ---- Tue 01/11/2011 14:44:09 : [ 15 66 89 1] Removing all links Tue 01/11/2011 14:44:09 : [15 66 89 1 ] Querying engine version Tue 01/11/2011 14:44:09 : [iNST-ACK ] 02 62 15.66.89 0F 0D 00 06 (00) Tue 01/11/2011 14:44:09 : [iNST-SRX ] 02 50 15.66.89 13.20.BB 2B 0D 00 (00) Tue 01/11/2011 14:44:09 : [15 66 89 1 ] Retrieved engine version is i1 Tue 01/11/2011 14:44:09 : [15 66 89 1 ] Using engine version i1 Tue 01/11/2011 14:44:09 : [iNST-ACK ] 02 62 15.66.89 0F 28 0F 06 SET-MSB(0F) Tue 01/11/2011 14:44:10 : [iNST-SRX ] 02 50 15.66.89 13.20.BB 2B 28 0F SET-MSB(0F) Tue 01/11/2011 14:44:10 : [iNST-ACK ] 02 62 15.66.89 0F 2B F8 06 PEEK (F8) Tue 01/11/2011 14:44:10 : [iNST-SRX ] 02 50 15.66.89 13.20.BB 2B 2B 00 PEEK (00) Tue 01/11/2011 14:44:10 : [ 15 66 89 1] Adding device to ISY Tue 01/11/2011 14:44:10 : [iNST-ACK ] 02 62 15.66.89 0F 10 00 06 ID-REQ (00) Tue 01/11/2011 14:44:19 : [iNST-ACK ] 02 62 15.66.89 0F 10 00 06 ID-REQ (00) Tue 01/11/2011 14:44:28 : [iNST-ACK ] 02 62 15.66.89 0F 10 00 06 ID-REQ (00) Tue 01/11/2011 14:44:32 : [ 15 66 89 1] ** Not Added ** Restore node Failed Tue 01/11/2011 14:44:32 : ---- All Remaining Device Added ---- Tue 01/11/2011 14:44:32 : [All ] Writing 0 bytes to devices

I've tried all the steps above multiple times and downloaded the .zip twice since it was very small the first time and my system still says it's at UD99 V2.8.8, ISY 99i (1020) -Open Auto DR (21010). The update completes and the system restarts. However, my Java certificate says 2.8.10. Running on Mac OS X 10.6.5 Any thoughts...?

Thanks Michel! I followed the instructions, installed 2.8.8 and it informs me an update is available, takes a little and then the app launches. I have a "house" icon on the desktop now but 2476S SwitchLinc Relay v 3A shows as unrecognized and Device Busy is in the lower right where it usually shows Ready.Also I have a spinning blue ball only within the app. I am able to select devices and even control the unrecognized switchlink. Thoughts..?

I'm having the exact problem on my MAC, and I've tried clearing the cache per this forum. Is there an easy way for me to resolve this without a phone call? Every "Current State" is missing.