percy

I use dnydns.com to set up a DNS for each user and I use that to access their device.

I'm completed six residential installations and have four pending and this is the only automation product I will support or recommend to my clients. Every one I've installed the client has been happy with the results and the units "just work". The only maintenance I've had to do is add new modules to the installation and I can do that remotely. That is a time saver nice my installations are in Orlando and Jacksonville. I upgraded a system for a client who is quadriplegic so reliability is very important. The one time she did have an issue with one of her wall plugs I was able to resolve it remotely in five minutes. She recently purchased two additional wall switches and she was able to configure them in ISY994 herself. (her dad plugged the switches into the wall). This is a great product and the support is five start. I've had my unit for a number of years, starting with ISY99 and it just works and that is a high complement.

I can speak both as a DIY and a custom installer. Both experiences having been nothing but positive. As a home user it's the one piece of equipment that I don' have to think about, it just works. And when something doesn’t, which is more likely something I've done, the support of the community and Michel at UD has been nothing but A plus. To give you an example, one Sunday night I had an issue trying to do an update, it just keep failing. I sent an email to UD and I received an email from Michel about an hour later asking me if I wanted to trouble shoot the problem now. As a custom install it is the only automation product I will install and support for all the same reasons listed about. You put it in and it works and if it doesn't the support is excellent and timely. I used to install another home automation product that ran on windows. And I sold and installed their professional hardware/software appliance which cost $2500 plus. I once had a database problem and submitted a support ticket. That’s been four years and I’m still waiting on a response. I fixed the problem myself only because I have a software background. I've often been called to fix an insteon install that another installer has sold. First thing I tell the customer if you don't have a Universal Device I can't guarantee I can fix your problem. And if they do the problem has never been the Universal Device unit. Ninety percent of the time it's just that the installer didn't have a clear understanding of the programming or problems with the switches themselves. But not one time have I ever had a problem with the Universal Devices. If I would say there is one drawback it would have to be documentation especially in the programming area. And this is not a criticism I've written enough code to know that documentation is the last thing you think about when you're having fun writing cool code. Keep up the excellent work, it’s a great product built and supported by a great group of people.

Thanks for the reply and I understand what you mean and that you have not control over changes SH makes. But I have then back up and running and in the process of testing again. One thing I have noticed is that it takes a day or so for the motion sensor to settle in, in other words to provide consistent motion indication. And my guess is it has nothing to do with software.

Thanks Michel That corrected the issue and here are my observations: 1. After doing the reset of the motion sensor be sure to wait about 3 minutes before attempting the link. See Insteon set-up instructions. 2. This link takes a lot longers to link than in prior versions (just an observations). The mistake I made was to start the link and walk away. What I discovered was that because of the time required for the link the motion sensor when out of communitcaitons mode. I had to put it back into link mode three time before it finished. So be sure to monitor the linking and put the device back into linking mode if it goes out prior to finishing. 3. This is just a questions and I know the update is beta, I bought into being on the "bleeding edge". In furture releases will it be necessary to relink your motion sensors each time there is an update? Michel - Great product and 5 star support, thanks for all your hard work.

Note:I tried to post this message here and due to pilot error I posted it some place else. So please disregard that message: I had three motion sensores working under release .7. I upgraded to .13 and all the devices come up as "unsupported devices". I removed one and tried to relink it and it would not relink.