andrew77

I switched out the old Ethernet switch with the new one and the problem persists. I know it’s not the EISY because I can plug the EISY (or one of the affected devices plugged into the switch) directly in the router and it works fine. No need for an EISY ticket to be opened. now I get to state at a pile of gear and try to figure out what failed. thanks for the responses guys. Andrew

In the app. theres there’s the alert triangle and it says error restarting connection disconnected over and over

For some odd reason I got this message Connection Type: AuthPortal. 503 Controller not online or not communicating with Universal Devices Portal. Verify your System is connected to network. Try reboot I’ve tried to unplug, wait, then reboot but no luck. as an a side (maybe not related) my Apple TV 4 works but won’t access web stuff (Netflix YouTube) even though it shows it’s still connected to wifi. (just adding extra info in case it helps) both are plugged into the same Ethernet switch. I’m not sure how to check to see if that burned out (if that’s even the right word or possible)

Works like a dream. thank you guy.

That would be the piece I’m missing. I’ll try that and post back.

I tried the remove and replace and no luck. When I get back I'll a Factory reset and restore device and post back with the results. Thanks

It's a simple scene. I have KPL button H triggering the lights in a hutch I have the button as a controller and as a responder I assumed when the light is on (triggered from another scene) the LED should be on but it isnt. I'm not sure what I've done wrong

I'll renew today. I'm a little under a week away

Thanks for this. My renewal is in a few weeks. If I renew early does it just auto renew on my expiry date or at the time of renewal?

Thank you. Just checking.

I have the eisy

Hi guys Every time I renew I sign up for two years (solely for convenience) I just received my alert to renew and I only see one year options. Am I missing something or is the two year option no longer available? Andrew

Hi Paul, Thanks, this worked. I factory reset both affected devices and its all good.

I’m not sure. How would I look for that?

I cleared and factory reset the remote. I just added it back in to the EISY and it still behaves the same as before. What's the next step?