flsenior

Thank you. Your advice is good. The Hub would be better for them. Right now I have to use another app, MobiLinc to get the iPhone feature. The decision to replace the ISY is now with the new owner, which is another reason I hope local support can be found to get them through the transition. This situation is a classic example of how Smarthome technology can affect a home sale.

I just sold my home which has 40+ Insteon devices and an ISY 994i. The new buyer has no knowledge of the technology and needs help to set up the system into their wifi and computer. They also need a general introduction and education about the operation of the equipment. Is there a resource in the Tampa Bay area who would contract with the buyer to provide assistance?

My ISY 994I Pro is operating and I have no issues communicating via my desktop or MoblLinc Connect. The Administrative Console does not show the correct status of a light. IE, it will show OFF when the light is ON or vice versa. I have rebooted the ISY but the problem persists. The problem is not consistent and does not affect all devices. I have made no changes to my devices, lighting system, home electrical system or added new appliances, etc. Suggestions?

Update to the above posting; I placed the leak sensor in water and the device communicated to the ISY without any issue. I still would like suggestions about why the activation of the leak sensor button does not cause a change in the wet/dry settings on the ISY. Depression of the leak sensor button will cause a change of the ISY wet/dry settings.

I have successfully run a leak sensor program for several years. Recently, there was an unknown event that caused my ISY to lose communications with all of my leak sensors (14 units). I did a restore on all of the leak sensors and successfully reconnected all but 1 leak sensor. After attempting to restore the 1 non-communicating leak sensor several times, I deleted the leak sensor and then reinstalled the device. I could write to the device, however the ISY would not recognize when I activated the leak sensor wet/dry button. I removed the battery from the leak sensor. After installation of the battery, the ISY registered the wet/dry settings. However, when I depressed the device activation button, the ISY wet/dry settings would remain static. I deleted the device plus all programming and state variables for the device and then reinstalled the device and the program items. Once again the ISY recognized the wet/dry settings. The wet/dry settings would not change when I activated the leak sensor switch. I then purchased a new leak sensor from Insteon. I deleted the original sensor, the state variable and all program references. The new leak sensor was installed and the program references were rewritten. Once again, the ISY will recognize the wet/dry settings but will remain static when I depress the leak sensor button. All of my other leak sensors respond appropriately for daily heartbeat and activation of the leak sensor button for wet/dry. I have no issues in writing a restore to the leak sensor, yet the ISY will not record the wet/dry communication from the activated leak sensor. Any suggestions on the problem are appreciated.

How do you troubleshoot the PLM?

Thanks for your help. I was turning the on/off and off/on at the switch. However, I can also turn on/off and off/on via MobiLinc and the admin console. The status indication will not necessarily change on MobiLinc or the admin console despite the switch actually changing from on/off or off/on. I will power down all devices that have noise filters as a start to test noise. Any idea why I can't get the wireless on/off switches such as the garage door to activate on the admin console or MobiLinc?

I have a mixed situation. Some switches properly display the status on both the Admin console and MobiLinc. Other devices are MobiLinc only. Some devices are neither MobiLinc or admin console. I just ran a test on a wall switch. It was off, turned on and the status showed correctly on MobiLinc and admin console. Turned off and both MobiLinc and admin console show the switch still on. I have not added any electronic devices in the house. All of my typical "noise" devices are connected to Insteon filters.

The Query at Restart was checked. In the past my on/off switches would reconnect once I open/closed the door or pushed the button on the switch. Now neither situation will ping the ISY.

Update completed. The status on the switches still does not update to reflect current on/off status. I also have no connection to the wireless switches such as on/off switches and leak detectors. The leak detectors are dead on all indicators on/off/heartbeat. The leak sensors and switches do not register when I manually activate the button on the devices.

I also have lost all status indication on leak sensors (wet/dry/heartbeat) and all wireless devices such as open/close sensors. 24 hrs has past since I unplugged the ISY so I would expect heartbeats to renew. My open/close sensors are on garage doors that have been operated several times since I unplugged the ISY.

Firmware Insteon_UD994v.4.8.0 UI Insteon_UD994 v.4.8.0

Using ISY 994i, MobiLinc Connect for years. All Insteon system. My devices no longer update their status on MobiLinc Connect. All devices are working properly and will respond when using MobiLinc or the wall switches. I have unplugged the ISY and did not resolve the problem. Next steps? Thanks for all suggestions.

I replaced an 8 button keypad with another 8 button keypad. The original keypad was no longer functioning. I used the sub menu under the original keypad (button A) to replace the original with the new keypad. The new keypad recorded the 8 buttons as separate devices rather than showing the device as button A and then having the other 7 buttons as a sub menu hidden under the listing of button A. How can I rectify the problem? I don't want to delete the new device(s) because of the amount of linking, etc. that will be required. I have a backup of the ISY prior to the replacement of the keypad.

Following a power outage, Alexa no longer can control my lights because it detects multiple devices with the same name. I have used the Alexa for several years. I have made no changes to the device list and have operated without issues. I used MobiLinc Connect/ISY I have taken the following steps; Unplugged modem, unplugged ISY, unplugged Alexa, unplugged WiFi, removed and reloaded the app, disabled/enabled skill, removed all devices and rediscovered all devices (via desktop, via app, and rediscovered via Alexa). All of the devices are discovered and listed by Alexa on the app and alexa.amazon.com. There is no duplication of device names. Some examples of device names that contain common elements are Family room ceiling Family room table lamp Kitchen Kitchen table Again, these are not new device names. They have been in my list for several years and worked without any issues. Alexa responds to all other command functions such as time, weather, questions, etc. Any additional suggestions?