inovermyhead

Same for me: Running system: upgrade and reinstalling all the plugins - then the Homekit Hub plugin showed status connected and all the nodes & custom parameters listed in the config guides were present. Pairing the Ecobee thermostat and the plugin went quickly, as did getting the Ecobee plugin talking to the Homekit Hub plugin. Glad to find out that it wasn't just something I was doing wrong. Good job and thanks @Jimbo.Automates It looks like it was complicated to get all the parts talking to each other.

@Jimbo.Automates Thanks for the troubleshooting guide. I think my problem is that the HomeKit Hub plugin (I do have this plugin , not the HomeKit Bridge) is not installed or functioning correctly. The “current status: disconnected” is for the plugin. When I go to the plugin store and click on HomeKit Hub the “available purchase/install option” shows “activate” but clicking on this I get “ you do not have a valid license for this version of HomeKit Hub. Please click on the purchase button below”. Clicking on this I get “No purchase options available” on the UD portal page. I did purchase the plugin earlier today. The Plug-ins Purchase page on eisy shows that I purchased the plugin on 6/28/26 at 17:00:57. It seems like something went wrong with the purchase or license assignment. Is this something to open a ticket with UD Support about?

@Jimbo.Automates I have the Homekit plugin production version purchased and installed. No Apple Home hub (ever) in the house. Previous cloud Ecobee plugin deleted. Homekit plugin started (but still showing "current status disconnected" ??) On the Ecobee go to "settings" -> "Enable Homekit pairing", get the screen w/ 8 digit numeric code above a QR code . On the Homekit plugin hit the "Discover" button, then open "Configuration"->"Custom typed configuration parameters" No rows or new rows appear even after hitting "refresh" several times as well as "discover" then "refresh" repeatedly. What am I missing or doing wrong, please?

@Athlon, Yes, I'm familiar with the unsigned certificate warning. No, this is not what I'm getting. After first clearing the browser cache, I usually get a completely blank, white browser screen; when I reload or refresh this, I get the Safari error that it can't connect. @noobmuch Same "can't connect" error with or without the Admin Console open. And when the AC is open, it's active/works fine - current status for sensors devices and turns devices on and off as directed

I carefully followed the instructions for uprading my eisy to OS 14.3/IoX6 - everything seemed to go smoothly and fairly quickly: The time between when UD Mobile notified me "upgrade in progress" to "PG3 is starting" was only 14 minutes. After the upgrade I can log into the AC with IoX Launcher, either via IoX or Portal, and it does show IoX 6.0.0. Commands via the AC and Alexa, work; node servers are connected (notifications from UD Mobile) and are showing current data. However, I can't open either PG3x or eisy.local: Safari reports "Safari can't establish a secure connection to the server"eisy.local" I did reboot eisy after the upgrade and cleared the browser cache. What went wrong or what do I do next? Seems like I got the upgrade, without getting any of the benefits of eisy.ui.... Thanks.

@geddy, will do🙂

@Geddy Thanks for the suggestion: I checked all of my plugins and the log level for a couple were set at "error" or "critical" level . I've now got them all at "warning". I can rule out a router problem: two weeks ago my custom router (Untangle running on a Supermicro 1U) failed (I think an HDD problem but haven't had a chance to do a real diagnosis yet) so I switched to a backup - an old Linksys WRT54G - and the offline/online notifications have continued.

@bwdavis7, yes, I've been getting the offline/online notifications well before 2/1. I don't recall exactly when I started noticing these, since I was just deleting them. Part of the impetus for "fixing" the issue and posting on the forum is that I will be going on a long international trip soon and wanted to delete unnecessary push notifications that will incur roaming data charges. Did you recently add or update your eisy? While I've had my eisy for nearly a year, it was only in December that I finally sat down and migrated everything from my trusty but old ISY994. Extending from @Geddy's thinking could it be a plugin that's causing this? I have installed: ISYLink, Weatherflow, Wireless Tags, Holidays, Webcontrol832, AVremote, Roku Media Player, Push, Sun, ISY Portal, Nanoleaf, Presence, Backup, Ecobee, TimeData, UnifPresence and Kasa (some outdated from ISY994/PG2)

@bwdavis7, no, no match between your offline/online times and mine. @Geddy, yes same versions of UDx, isy and PG3x. I haven't tried (but will) a hardpower off restart on my easy. However, the fact that my cycle/notification times don't match those of bwdavis7 AND that the offline/online notifications have been going on for me for some time (I just finally got tired enough of this to post in the forum) would suggest that the problem is local to individual eisys, not something at UD's end, correct?

@flsenior - same here: During the eisy "offline" periods I can and have other internet services going, like Amazon Music. So the problem is not at the ISP end... Sort of reassuring to hear that others are observing the same issue; suggesting that it's not something unique to my setup. Thanks.

I’m getting frequent UD Portal notifications that my eisy is offline, then a few minutes later that it’s back online. The notifications seem to come in random spurts, sometimes many (6-10) in a day, sometimes none. And the offline to back online interval is always 8 or 9 minutes. The eisy is on a wired Ethernet connection, not Wi-Fi. So far I haven’t been able to discern any pattern or obvious cause for the notifications. Anybody have any clues or suggestions for what to check?

I'm finally getting around to moving from my venerable ISY994 to EISY. The migration instructions are clear and I've updated both IoX and the EISY to the latest versions (5.8.4), and also PG3x to its latest version (3.2.27). I have a number of node servers using the original Polyglot and talking to the ISY994. I realize that many (all?) of these can't be immediately migrated to PG3x versions, so I would like to check on the configuration details of these before moving to the PG3x versions on the EISY. However, I'm having trouble accessing Polyglot to see these older node servers: http://"ISY IP address":8080 doesn't work - "can't open the page because the server isn't responding" What am I missing or doing wrong? I saw references in some threads that once one updates to PG3x, it's no longer possible to see the PG2 home page? If this is correct, then why or how do Polyglot or PG2 node servers continue to run (in my case on the ISY994. Thanks, John

KDFC.com out of SF

I have a question about using antenna extension cables for the ZMatter board My Polisy is on a shelf in a computer rack in the basement. Because the equipment above and below shelf is much deeper than the Polisy, the Zwave and Zigbee antennas (from the ZMatter board) would have to be horizontal and surrounded by the grounded metal rack and computer cases - not good for range according to UD tech support. So I would like to add short (~1 M) extension cables to get the antennas out of the rack and vertical. I looked up the specs for sma extension cables, typically rg316 cable. At Zwave and Zigbee frequencies (Zwave = 908-920 MHz; Zigbee = 902-908 MHz & 2.4 Ghz), the attenuation would be ~1.25-1.90 db/1 M, so not much. For any of you with real rf experience, have I missed anything important? I did notice that the ZMatter board antenna extension cables to the Polisy case are rp-sma. Thanks

@TechmanYes, I was thinking the same. For some reason my IoP seems pretty resolutely stuck on v5.4.0. I just wanted to make sure I wasn't missing something. Thanks.