Walt N

Thanks Michel and TJF1960 I am making progress. First step was to fill out the online info pages that TJF1960 hooked me up with. After that I quickly received an acceptance email that included a link with instructions to input install code and euid. Then quickly received a final email that indicated my HAN eligibility code with instructions on how to activate the meter and pair the HAN device (ISY). The pairing amounted to making a phone call and exchanging eligibility code and euid. The people on the phone were interested, helpful, and friendly. My first attempt at pairing did not work out. The Extended Pan ID remained blank and a search for the SMART METER did not return any results. We tried the process a second time with same results. They were extremely helpful and would have tried a third time but I decided to call back after moving ISY closer to the SMART METER. It is now on the inside wall directly behind the wooden doghouse that the SMART METER is in. Last night I called the HAN activation number again for a second attempt. Again the pairing seems to have failed. The meter does not show up in Extended Pan Id and none is found using search. They report that the pairing was successful as far as they can tell. There are some other things I have noticed. When I reboot the ISY with enabled checked, the My energy box pops up with Status Network Down. If I open the Provision box and uncheck the enabled, closing the provision window causes some cropped text to show up in the time spot, and the meter indicator to say ok. None of the summary items update. I have been looking for Status Network Scanning and have not seen it. Looks like I have managed to screw something up. What does network down indicate, is there a way to restart it? I have tried restoring the original back up I made, along with pulling the power supply for a short time. No change. All other aspects of the ISY and my network seem to be working correctly. Any Ideas? Walt Nehse I love my ISY

TJF1960 No I had not come across that. Thank you twice. I filled out the form and got an automated email as promiced. You hit a HOME RUN. Thank you!! I love my ISY Walt N

Any body having any luck with PGE allowing ISY to join the network. I have made several phone calls to the SMART METER line. I could tell they did not know what I am talking about. They were friendly and tried to help. I am in now the process of exchanging emails. I included a copy of the PGE SMART METER HAN implementation plan that TJF1960 put in his post (thanks for that!). I am waiting to see if they reply. Thanks for listening! I love my ISY Walt N