sidlinger

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Hello again. I feel bad about yesterday's post because in retrospect it seems a little brutal. I want to emphasize that the ISY-99ir Pro is an amazing device for the money. I work with very large installations, both residential and commercial, and the problems I'm having may not be typical. I would continue to recommend the ISY series and especially Universal Devices and their outstanding support and responsiveness. I have concluded that, for my situation, I may be better off with software hosted on a dedicated computer (or not, since for all I know Indigo may be a total mess! guess I'll find out). But that's just me. Also, for the record, my ISY-99 finally recovered. It just seems to take a long time plus various reset actions (I ended up restoring from my backup) whenever I upgrade. But maybe that's because I have too many devices. I may transfer the ISY to a smaller property and continue using it that way. Also, if Universal Devices ever offers some kind of giant, high-end, Mecha-ISY, I'll be in line to get one. -Bruce

Hello. As usual, I compulsively upgraded to the latest firmware and as usual, I can't reach my unit anymore. I don't know if it's because I have only Macs, or just don't understand this device at all, or what, but I am always so frustrated. I have cleared Java caches, tried different machines, did a hard reset, tried admin/admin, etc. When this has happened before, after a couple of days of trying random things I finally get back in and am able to restore my backup. Right now I am at the point of using http://www.universal-devices.com/27/, trusting the certificate, and then getting "Connection refused". And it always says "System Busy". Am I even talking to it at all, or is this just something left over from before. And I don't even understand the URL http://www.universal-devices.com/27/ How does that work in an RFC-compliant fashion? This all seems so non-standard to me. The learning curve is way too steep. I've written in before. I have a degree in computer science, manage Cisco CRS-1, 10000, and 7600-series routers, and wrote my own IP routers in assembly language on PDP-11's on NSFnet. And I've done network design for the ATLAS LHC project at CERN. So it's not like I shouldn't be up to the task of dealing with this ISY-99. Like I have offered before, I would gladly pay 5 or 10 times more money for the same thing except reliable and not so weird. Your support is totally excellent and you are so nice, and I just wish the market would tolerate you re-pricing the product so that you could have more development and testing resources in place. Anyway, I just gave up and downloaded Indigo 3.0, and I have a new Mac Mini to dedicate to it. I was really hoping to not have to endure setting up all these switches over again, but I am just too stressed out by the ISY 99 to deal with it anymore. -Bruce