saclarkdoc

Techman - Thanks for your suggestions; however, in my case they do not apply because my old 994i was DEAD (as in totally inoperable and non-responsive), so 'Migration' was not possible. The only item I had was a backup file of the 994i, so my only option was to use that file. This leads me to another question involving the IoX LAUNCHER: The example picture has three lines, two with POLISY and one with ISY; However when I run the Launcher I only have one line, and it starts with IoX.

Getty - I appreciate your suggestions. Here is where I stand relative to each of them: NO JAVA ICON ON DESKTOP. I have cleared my cache many times before running start.jnlp. The problem is I cannot check all three boxes (the bottom two are greyed out-see photo). So I still am unable to put the icon on my desktop. INSTEON SENSORS. As I told MrBill, this was a typo. It should have read "Switches." I have also included a photo verifying 'Firmware' and 'UI' versions match. However, this leads to two more questions: (1) under "PRODUCT" I do not see Insteon Modules listed. Is this normal? (2) It also shows my "Internet Access" to be DISABLED. Any ideas why? ISY PORTAL ADMIN CONSOLE INSTRUCTIONS. I have attached a copy of the Universal Devices document I was using that has this title. If I should not be using this document, why is it still out there?

MrBill – Many thanks for your response. Before I respond to your questions, allow me to explain that I used to be no Dummy (undergraduate and post graduate degrees in Engineering and Mathematics from the University of Iowa). Then a few years ago I went off to war for Uncle Sam, flying helicopters overseas; a Purple Heart, Bronze Star, and 18 Combat Air Medals later, I returned home to work with NASA. Then I was hit with severe Combat PTSD and retired. For many years my 994i worked just fine, then it quit and I learned that my engineering brain isn’t functioning as well as it used to. Having clarified that history, let’s address your comments… First did you follow the migration instructions or did you just load the backup? The migration instructions require a working 994i. Since I did not have a working 994i (all I had was a 4-year-old backup file), so my only choice was to just load the backup. Second fancy power points indicate you're not getting into the admin console, but the text of your post clearly indicates that you are. Well, I could make changes in the Admin Console itself, but nothing happened to my switches or dimmers. Third, usually you can't change the status of a sensor, however you should be able to change the status of a switch or dimmer. I misspoke, all my units are switches or dimmers. Fourth, are you using windows or mac (with regards to the desktop icon). My computer is a Windows 11 x64 machine. Finally, to better help yourself, simply paste your screen shots right into the post. Not everyone has a copy of powerpoint, those that don't have to simply skip trying to help you. Many thanks for removing the .pptx files and embedding the graphics!!

My 994i finally bit the dust, and I have now purchased a new EISY to replace it. I loaded in an old 994i backup, and I can change the state of the Insteon sensors on the Admin Console screen, but nothing happens with state of the individual sensors themselves. When I follow the instructions in "ISY Portal Admin Console," and run start.jnlp, I am initially shown the screen at the TOP of "UUID to IOX.pptx." (Note that I am shown IoX rather than POLISY or ISY; the instructions also state that running start.jnlp will place an icon on my desktop from which I can launch the ISY Finder/Launcher; however, there is no such icon placed on my desktop). When I then click on the UUID, I get the screen shown at the bottom of "UUID to IOX.pptx". Can anyone suggest troubleshooting techniques to determine why I am unable to control my Insteon sensors when I change their state in the Admin Console? (Edited: removed PPTX files)

My old 994i is no longer working. However I do have a current backup from that controller. I have just installed a new eisy. Is it possible to use my old 994i backup to populate my new eisy Admin Console?

Thanks, Dennis. I had already tried to plug in the old 994i, but the system still will not recognize it, so I will try to open up a support ticket.

My apologies for the confusion. My old ISY (994i) worked perfectly for a decade, then it stopped working. I just purchased a new eisy (my new ISY) but am unfamiliar with all the nuances of the integration process. I also purchased a two-year portal license, but it was immediately associated with the old ISY. So to start off, I have been trying to migrate from the old ISY (994i) to the new ISY (eisy). Starting in my isy.io screen which shows both ISYs, when I try to migrate from my old ISY to my new ISY, I receive an error message "(old) ISY not found," so I cannot complete the migration. Any suggestions?

I am trying to Migrate my ISY Portal from my old 994i to my new eisy. I read that the old 994i does NOT need to be on line; it does show up in my account. The new eisy shows up as well, but I cannot get it approved. eisy instructions tell me to go to the Admin Console and then follow Configuration | Portals | +Approve; however, when I go this route, I never see any +Approve step. What am I missing?

I recently ordered a new EISY. While waiting for the EISY to arrive, I renewed my ISY Portal for 2 years. Now my new EISY has arrived but my ISY portal is still associated with my old ISY. How can I re-assign this Portal to my new EISY?

1. When will the EISY be back in stock? 2. Can we place an order now to ensure timely delivery when back in stock? 3. The EISY catalog page says "Want a discount? Become a member." How do we become a 'member'?

For years I have used an ISY99i coupled with a Smarthome PLM (#2413s via Ethernet cable) to control my network of Insteon devices. With the discontinued support for the ISY99i, I am prepared to upgrade to a new EISY; however, I am also installing new Schlage door hardware with Z-Wave technology and would like to be able to communicate with this door hardware as well. I am definitely a Z-Wave Newbie! I have ordered a replacement USB PLM from Insteon for ease of integration, and I would appreciate suggestions on the specific Universal Devices hardware I should purchase along with the EISY to accomplish this (as well as any suggested Z-Wave reading material). Many thanks.

I am currently using my 994i with Windows 7. Will it work with Win 8, 8.1, and 10?

Many thanks, Lee!!

I have never backed up my 994i because there is no information in the manual, and the forum search function does not yield any result as well. Could anyone direct me to a set of instructions? Thanks

My ISY-994i has been working fine for several years. Suddenly there is a red exclamation point in front of every receiver, and none of them are working. Any suggestions regarding how to get my system operational again?