vetter

Upgraded from 3.3.5 - all went OK.

Spoke with Tech Support - very helpful! They identified the issue in less than 60 seconds. The problem was that I was using a UI of 3.2.6, with firmware 3.3.5 due to an old link in my web browser. Both the UI and firmware needed to be the same. I used the link from the 3.3.5 upgrade page and now the 2487S devices are recognized correctly when added. Resolved.

Hello LeeG, It reads 2.44 And of course I cannot set the 2487S as a controller for any scene since it thinks all 5 coming in are responders only (icon of a light bulb) So I cannot really set the devices up as intended. It's odd that the ISY provide 5 items, like a 6-way Keypadlinc, but that's about it. They cannot be grouped either - no option listed.

I read that 3.3.5 is supporting 2487S devices, however my current issue is in regards to different version numbers 2487S Dual Band KeypadLincs. I have one 2487S (Version 6.2-v.40) that the ISY can identify just fine. I just installed two more 2487S devices (Version 6.9) and they both pop up as "Unsupported Devices" - I tried using "Auto" detection and even selecting "02.1E - 2487S" and they still comes in as an "Unsupported Device" If I set them up as unsupported devices now, then later the software is fixed to recognize them, will all be OK, or will I need to delete and reinstall? Thanks,