JTsao

Here's some more detail from the log file in case it's useful: 2025-10-29 07:16:01.229 Thread-197 (poll) udi_interface ERROR udi_interface:write: ^ 2025-10-29 07:16:01.229 Thread-197 (poll) udi_interface ERROR udi_interface:write: File "/var/polyglot/pg3/ns/0021b90260ee_12/pyemvue/pyemvue.py", line 98, in get_device_list_usage 2025-10-29 07:16:01.229 Thread-197 (poll) udi_interface ERROR udi_interface:write: response.raise_for_status() 2025-10-29 07:16:01.229 Thread-197 (poll) udi_interface ERROR udi_interface:write: File "/var/polyglot/pg3/ns/0021b90260ee_12/.local/lib/python3.11/site-packages/requests/models.py", line 953, in raise_for_status 2025-10-29 07:16:01.230 Thread-197 (poll) udi_interface ERROR udi_interface:write: raise HTTPError(http_error_msg, response=self) 2025-10-29 07:16:01.230 Thread-197 (poll) udi_interface ERROR udi_interface:write: requests.exceptions 2025-10-29 07:16:01.230 Thread-197 (poll) udi_interface ERROR udi_interface:write: . 2025-10-29 07:16:01.230 Thread-197 (poll) udi_interface ERROR udi_interface:write: HTTPError 2025-10-29 07:16:01.230 Thread-197 (poll) udi_interface ERROR udi_interface:write: : 2025-10-29 07:16:01.230 Thread-197 (poll) udi_interface ERROR udi_interface:write: 500 Server Error: Internal Server Error for url: https://api.emporiaenergy.com/AppAPI?apiMethod=getDeviceListUsages... 2025-10-29 07:16:01.231 Thread-197 (poll) udi_interface ERROR udi_interface:write: During handling of the above exception, another exception occurred: 2025-10-29 07:16:01.231 Thread-197 (poll) udi_interface ERROR udi_interface:write: Traceback (most recent call last): 2025-10-29 07:16:01.231 Thread-197 (poll) udi_interface ERROR udi_interface:write: File "/usr/local/lib/python3.11/threading.py", line 1045, in bootstrapinner 2025-10-29 07:16:01.231 Thread-197 (poll) udi_interface ERROR udi_interface:write: self.run() 2025-10-29 07:16:01.231 Thread-197 (poll) udi_interface ERROR udi_interface:write: File "/usr/local/lib/python3.11/threading.py", line 982, in run 2025-10-29 07:16:01.232 Thread-197 (poll) udi_interface ERROR udi_interface:write: self._target(*self._args, **self._kwargs) 2025-10-29 07:16:01.232 Thread-197 (poll) udi_interface ERROR udi_interface:write: File "/var/polyglot/pg3/ns/0021b90260ee_12/vue.py", line 56, in poll 2025-10-29 07:16:01.232 Thread-197 (poll) udi_interface ERROR udi_interface:write: vue.login(username=username, password=password) 2025-10-29 07:16:01.232 Thread-197 (poll) udi_interface ERROR udi_interface:write: File "/var/polyglot/pg3/ns/0021b90260ee_12/pyemvue/pyemvue.py", line 245, in login 2025-10-29 07:16:01.232 Thread-197 (poll) udi_interface ERROR udi_interface:write: self.customer = self.get_customer_details(self.username)

I've been having issues with this nodeserver for a few months - my programs to send a push message when charging starts, stops and when the charging rate changes haven't been working - since this is not critical, I haven't really investigated but I am seeing 500 errors in the debug.log (below) 2025-10-27 00:25:10.849 Thread-4108 (poll) udi_interface ERROR vue:poll: SP query failed: 500 Server Error: Internal Server Error for url: https://api.emporiaenergy.com/AppAPI?apiMethod=... 2025-10-27 00:25:13.712 Thread-4108 (poll) udi_interface ERROR udi_interface:write: Exception in thread 2025-10-27 00:25:13.712 Thread-4108 (poll) udi_interface ERROR udi_interface:write: Thread-4108 (poll)and errors in the install.log (below) ERROR: pip's dependency resolver does not currently take into account all the packages that are installed. This behaviour is the source of the following dependency conflicts. gtts 2.5.4 requires requests<3,>=2.27, but you have requests 2.26.0 which is incompatible.

After reading that and noting that Zooz is now selling Zwave 800 series (=LR?) products - is it possible that UD is using confusing terminology and that the ZMatter is not a Zwave 800 series LR device? From the UD website (see below) - note that it only mentions Zwave 700 series with possibly higher power? Z-Wave+ (Long Range) Enhanced Range Start enjoying the enhanced range afforded by high caliber external antennas (on the sides) in conjunction with SiLab’s 700 series Z-Wave and Zigbee/Matter radios.

I bought my ZMatter module back in Sept. 2022 - it reports as Z-Wave Module 21100 in the IoX admin console - does it support Z-Wave Long Range? or is there a newer version that I would have to purchase to get that capability? Is there a significant benefit to long range for indoor use in a larger 2 story house?

I use Rachio - yes there is an app but I also use the nodeserver so that I can control 1 zone to refill a pool from the eisy - I like the autonomy of it (set and forget) vs. the insteon sprinkler that I used to use which required some complex programming to adjust for rain, temperature and seasonal changes

I have discovered that when I delete activities or equipment out of the harmony hubs: (1) I have to delete the hub in the IoX app, then re-discover it because purge check and purge execute don't seem to work for this purpose - also (2) there are nodes on the node page of the node server corresponding to equipment and activities that have been deleted - is it ok to manually delete those nodes? EDIT: I'll answer my own question - I deleted all nodes where the primary node was a deleted hub and I deleted any activities and equipment that were no longer present and all seems to be OK

That line of thinking sounds good to me - I am going back to using the mini ups / battery for the eisy if I can find all of the cables...

Thanks - I guess it was a fluke because it came up OK after resetting - I usually just close the browser after logging into PG3x - I may go back to using the mini-ups/dc battery that I had for the eisy, but a while back when I had a ticket open and was talking to UDI, it was suggested to me to stop using the UPS because most of the equipment (Insteon switches) is off-line during a power failure / brownout anyways...

Yesterday, my wife was flipping circuit breakers and accidently turned off the eisy. Now, when I log into PG3x, after a few seconds, I see an orange message "Auto-logout due to slow response time from PG3x" and I get logged out - what is the procedure to fix this? (everything seems OK from the ISY admin console - node servers appear to be working...)

Upgraded to 5.9.1 and now the Hue Emulator Node server keeps reporting as Connected then Failed then Connected... in UD Mobile - anyone else experience this? NEVERMIND - stopped after another reboot

Thanks - I used to use gmail but it in my case it became unreliable/delayed, so I transitioned most of my messages to use pushover and for others I switched back to the default email server - I only have a few large messages that I send via email - for now it's working by sending to two email addresses...

On the Configuration->Emails/Notifications->Settings/Groups tab, testing my gmail works, but a program cannot send a message for some reason - it does not go through... EDIT: A program message will work when I add my work email address on as a 2nd address to send the message to - not sure why it would not work sending it only to gmail because it worked for years - I think something changed

It's in the title - is anyone else having issues sending emails from the eisy? Last email that I received was from Thursday 11:59PM sent to my gmail account - testing indicates that it may not be working, or maybe gmail has blocked alerts@universal-devices.com?

Starting late last night, it appears that the locative app on the iPhone now requires a yearly subscription to work for geofencing - has anyone else noticed this? Now I need a new method for geofencing - is the occupancy v2.0 under isy portal free? EDIT: I think it may still work, although it didn't check us in last night (no response) but the ability to test a geofence is now only available in the Pro/paid version - I am investigating using UD Mobile instead

Thanks! It appears to work, just have to install the new version in the same slot...