rlanza1054

Hi, I am trying to read as much as I can about the new eisy hardware. (I am currently using a ISY994/IR Pro ZW. If I read correctly the eisy does no support incoming IR. Can I assume it can still do outgoing IR via Global Cache via Network settings. This is what I do now on the ISY994. I have a Global Cache IR unit in every room. I like others use a Harmony Hub for entertainment devices. My led light systems are mostly controlled via Amazon Alexa with some routines. Hopefully that stuff can be moved to the new EISY. I received the new EISY prior to xmas but have yet to open in. I ordered some other modules and those are still in the box. But since reading about the lack of IR support this is of concern to me. Can I assume the lack of IR support is due to these supplies issues. If supply issues were not something that affected all manufacturer then maybe it would have been included? So is there a possibility that IR support could be added down the road if these parts became available. I should say I still am not sure how backyard this is going to affect my current setup and if I could do a workaround. As I said before because of healthcare issues the time I can devote to this upgrade is going to be limited. I'm probably going to ask for support. Thanks! Rob Sent from my SM-G975U1 using Tapatalk

Hi, I put out this request about two years ago. But Covid hit. And I had health issues not related to Covid. So I am feeling tons better now that I started Dialysis. I also have 'Back-Issues' which prevent me from standing too long before the pain is unbearable. But I still need some In-Home support. I am looking for someone to come to my home and fix what I broke when moving to a new ISY controller when I upgraded from 4.x to 5.x I have all the programs but some are no longer functioning. I don't have the enough gumption to fix it this time. Most of these issues are pretty minor I'm sure. Example: I need to switch from wireless Motion Sensors to the newer USB powered Motion Sensors. (I have a box of these waiting to replace the older ones) So if anyone is in the NYC area and is interested in helping me (and I would be more than willing to pay). I actually live in Astoria Queens. Between the Tri-Boro (aka RFK) Bridge and the 59th Street (aka Ed Koch) Bridge on 21st Street. I figure two trips. Maybe just one. First trip is to show you exactly what I need. Which would take less than an hour. The second to perform the work. Which should take less than 4 hours unless you run into a trouble. Name a reasonable price. Thank you! Rob PS I would be even willing to ugrade to the new Poly system. If that is something interesting to you let me know so I can have the new box ordered and at my home before you arrive.

Hi all, I wanted to post this months ago. I finally made the switch to version 5.x about a year ago. I thought everything went fine but slowly discovered that a ton of stuff was no longer working correctly. I tried to handle one thing at a time but I just can't seem to get my head wrapped around everything. At this point I think the best thing to do is hire someone to have them fix my stuff. I need for my ISY units either wall plugs or wall dimmers. Especially having a major issue with several 8 key wall units. Model: 2486 I also have one I/O unit. And I ordered all new Motion Sensors and also got the dedicated power cabling for them. I need to get most of my programs back to working. Some of them work just fine anothers don't. I think it has to do with version 5.x not seeing or communicating with the modules. I'm not looking for a completely new rebuild. I have kept things pretty simple here. So is there a qualified local Inteon/ISY technican in the NYC area? I live in Astoria Queens. If this isn't the proper place to reach out let me know. Thank you! Rob

Yup I'll all good now thanks!

Thanks that's what it was. I saw the old isy ID in the users tab but of course the new isy id is different and did show up in the isy tab. I just changed the settings to look at all isy's instead of the preferred that way I don't have to worry about this anymore. I did delete the old isy after I copied all my entries. I have to check now to see if Alexa got all the entries. I went to the Alexa smart homes devices and deleted eveerything and re-run the Discover devices. I'm waiting to see if things are fine now,

Hi, I've been switching to a new ISY box with version 5.x. I copied all my older commands from the old ISY in the portal to the new ISY then I deleted the old ISY. There is only one ISY presently in my portal. I did end up manually entering all my entries. But now I noticed that Alexa is not showing them in the list after doing a Discover. Any ideas Thanks Rob Sent from my SM-G975U1 using Tapatalk

oh I'm sorry guys I guess I should update that. It was a long time ago. I'll redo it later tonight and shorten it up. I figured out the problem with the IR. Seems all my scenes stop working or responding. So just pulling out the device and adding it back into the scene fixed it. I just have to go through everything. Rob

Hi, I switched to a new ISY unit to be able to uograde to version 5.x. The upgrade went ok as far as I know but I can't seem to get the IR to response to signals I have sent from my remote control. Is there a reason why a brand new ISY unit would not work using IR? Is there a special module I need to get it to work even though I purchased the unit with the IR? Thank you! Rob

Hi, Is there a way to copy or duplicate Amazon entries to a new ISY on same account? I purchased a new ISY & PLM because I wanted to play it safe when upgrading from version 4.8 to 5.x. So instead of doing a basic upgrade. I got a new ISY that came with 5.x and then restored the new ISY from backup. That way if something went wrong I could quickly lug in my old ISY and it's PLM. Everything seemed to work at first my programs were missing but was able to do a copy and paste for my programs. The new ISY then updated the new PLM. However, I had forgotten to take into account the ISY Portal. I decided to add the new ISY to the same account as my old ISY and I paid for another subscription which I am OK with. So I have two ISY's listed in the Portal and it recognizes the version of software for each. But the issue is all the entries I added to the Amazon Echo (I forgot to look if I have Google or ITFFF stuff. There was a download option to a csv file. But I don't see way to upload that file to add those entries to the new ISY. Is there a way to add these entries automatically or am I stuck having to program those entries from scratch? Thank you! Rob

Oh I should have stated that I did use the same account but added the new isy as a second device and I paid the ISY Portal Subscription again. I don't care that I did that. the reason I did it this way was so that if anything went wrong with upgrading to version 5.x I could just swap back in my old ISY. I even have a new plm to go with the new isy. Ok I guess I'll ask if they can copy the info over otherwise I need to program everything from scratch. Thanks Rob

Hi all, Ok I finally got time to finish upgrading to version 5.x However, I ran into a few problems. The one thing I need help for is the ISY portal. I realized that being on a new isy box broke my isy portal settings and Amazon items I programmed. I downloaded the info via the download button. But there does seem to be a way to import that .csv file? Do I really have to sit and manually program that stuff in again? Because if I do I don't have that time tonight or within the next few days. So it means going back to my old isy just tohave things working again until I have a lot more time. Any ideas? Thanks Rob

Well seems I am one not to give up to easily. I went to my programs in the old 4.8.0 ISY did a right click and saw what I had forgotten about. There is indeed an Export / Import of the Program files separate from the regular backup. I did an export. Then I re-opened the new ISY 5.3.1 and did an Import of the Program files and low-and-behold it all came in perfectly. Or so I think so. I cannot test anything just yet until new PLM. But this so far is going a lot easier than I thought it would. I should have done this months ago. Ok taking my break for tonight, Rob

Ok I am on version 5.3.1. I figured it was worth it to just try and load or import my 4.8.0 version backup. I did that and the password was reset which I was expecting it to do. Seems all of my devices are showing there. However, not one of my programs got transferred and I don't know why that happened? Is there a different backup for the program files? Ok since there is no PLM and today was just a sort of dry run I can work on the rest another day. I'll come back for help when I receive the new PLM. I'll give it a rest today. Thank you! Rob

I just finished upgrading to version 5.3.0. it is coming up in safe mode which is ok because I don't have the PLM installed on this unit. I just ordered a new PLM instead of using the old one. So some of this will have to wait a few more days. You said the latest version is 5.3.1? Is that the beta version do you recommend I upgrade to that version? Thanks!

Oh yeah I left off that I have a ZW model. My real model number is: ISY994i ZW/IR Pro The new one says model ; ISY994i ZW+ IR Pro So does this contain the new ZW radio that I see mentioned. I'll post a screenshot when I can. I'm running a backup now.