sdcrane

It is back up -- thank you!

https://my.isy.io/index.htm Cannot login -- getting HTTP error 429. Alexa skill no longer linked -- when trying to re-link, cannot log in -- HTTP error 429. See attached.

Got it working -- either something in our network or the reboot of the ISY got it back online. Thanks for the replies and thanks to Benoit via support ticket. You guys can delete this thread. 🙂

Does not expire until June of 2025. ISY is working fine locally, and the Alexa connection was working fine at 9:00pm last night, and all other internet functionality is working fine. (I opened a ticket with UD, but it's very early in CA).

Amazon Echo commands to ISY are not working because "the hub that device is connected to is not online". Is there something down at UD, or is it on my end? (I haven't changed anything -- this just started when I got up this morning). Thanks.

Working fine now -- thanks!

Michel replied to my support ticket and said there was a portal outage last night and should be fixed now. However it's still not working for me.

My ISY is also "Offline" as of last night around 11:38pm. It works fine locally, and it has internet connectivity -- so must be something with the portal on UDI's end. I opened a support ticket. Stuart

Back up for me. Thanks!

Any updates on this??

For any Alexa commands that I am using (with the ISY Skill), Alexa is responding with "I'm not quite sure what went wrong" after several seconds of spinning. All other Alexa smarthome commands work fine (talking to other NON-ISY Skills). When I try turning on/off/dim the devices using the Alexa app, the App says "Contacting UDI..." for awhile, and then comes back with "Server is unresponsive". Seems like some issue on the UDI side. Please advise. (See attached screenshots)

It is now about the time that the UD folks waking up would be saying "Alexa, turn on the lights"... no?

Ok, thank you rahnee.

Unable to access ISY portal -- is this on your end or mine? I have not changed anything. (See attached screenshot).

Ok, thanks. Still happening here, but only from one Echo and one ISY "device" (actually a Scene). If anyone else is getting this, let me know. Also, Benoit, reach out to your Amazon/Alexa contacts and see if they changed anything and why I am getting this. Thanks!

Starting this morning, when I say "Alexa, Brighten _____ ", instead of immediately brightening that device, Alexa responds with "You want me to TURN UP _____, right?" and then I have to say YES to have her brighten that device. Anyone know why this is happening? Amazon change something? UD change something? I am using this Skill: ISY Optimized for Smart Home V3 Thanks, Stuart Crane

Yes, exactly @michel, I was "migrating" from V2 to V3 (to attempt to fix the "Device Not Responding" error), and the instructions in the Wiki say to find the V2 skill in your Alexa "app" ... however, the V2 skill is NOT listed there (see my previous posts about this issue -- I spent half a day trying to "migrate" from V2 to V3 because of this problem). So, we were suggesting that you change the Wiki instructions to add the fact that the V2 skill may not show up in your Alexa "app", so you can find it at this link instead: https://www.amazon.com/ISY-Optimized-Smart-Home-V2/dp/B01FGS66D0 Let me know if you need further clarification on this issue. If this information had been in the Wiki, it would have saved me many hours of troubleshooting, duplicated devices, and plenty of frustration. Thanks! Stuart

Yeah -- seems like a tweak is needed, to this: https://wiki.universal-devices.com/index.php?title=ISY_Portal_Amazon_Echo_Integration_V3#Instructions_for_Existing_Users Where it tells you to disable the V2 Skill (and original ISY skill), you might want to mention that the V2 (and original) ISY skill may not show up in the user's Alexa "app" (web or phone), and to find it here instead: https://www.amazon.com/ISY-Optimized-Smart-Home-V2/dp/B01FGS66D0 That is the only way I was able to find it and disable it. Once I found that, everything in that "Migrating to V3 - Instructions for Existing Users" Wiki document worked as described. Stuart

Yes, good question, and I should clarify ... First, correct, it (ISY V2 Skill) was NOT showing up ANYWHERE in My Skills or Smart Home Skills or ANYWHERE in the Alexa "app" (web or phone app) -- so at some point later, on a WHIM, I GOOGLED "ISY skill", and it came up as a Google result for the listing on amazon.com! I clicked the search result link and it was the Amazon.com shopping item (under "Skills") when you use the Amazon shopping store. And sure enough, that ISY V2 Skill WAS ENABLED for my account (of course I use the same account for my Amazon shopping as my Alexa stuff -- which was crucial for me to see that it was enabled for my account, and for me to disable it). So then it was just a matter of clicking the "Disable Skill" button, then forgetting all devices, then doing a discover devices, and after that my duplicate devices under "Smart Home" in the Alexa "app" were gone -- I just have the new "V3" device listings, with the new Proper Case format, Device ID Address, etc. And YES, the "Device Not Responding" is NOT HAPPENING anymore! -- at least not a single one today -- and I got it hundreds of times yesterday (we use Alexa to control stuff in our house a LOT). Thanks!!

Gary and Larry, Thanks -- that all makes sense, because there's nothing I can find that is an issue on my end. Everything works fine within the ISY / ISY portal, etc. -- so it's gotta be something on the Amazon/Alexa side that is out of my control to fix. So far today I have not gotten any "Device is not responding." error messages -- so hopefully it's resolved! Stuart

I found the V2 skill, disabled it, got just V3 enabled, and now I no longer have duplicate devices. Yah. However, I am STILL getting "device not responding" all the time. So I'm back to Square 1 -- I have no idea how to fix these errors -- seem to get them 2 out of every 3 commands -- Alexa keeps saying "Hmmm, <device> is not responding". But I will ask again and it will work fine. What is the difference? Help!

Eric, Thanks for the info. It seems like I still have the V2 skill enabled/installed in my Alexa account, however it's NOT listed ANYWHERE in my Alexa "app" -- it's not in my list of the Smart Home Skills, and nowhere in my entire list of skills either -- it's like it doesn't exist, yet it's still enabled on my account! But, even when I manually "forget", individually, the old (duplicate) devices that are discovered after Discovering Devices, and I only have ONE INSTANCE of each device in my list of smart home devices, I am STILL getting "Device is not Responding" about half the time. And if I ever do a discover devices again, they'll all come back in. I think the fact that I still have V2 "enabled" is what is causing the error. I need to disable it somehow, but can't figure it out. Thanks again -- will keep you posted. Stuart

I started getting "device is not responding" about every other command -- only for my ISY devices, not other devices from other systems. I have been troubleshooting this and cannot figure it out. Since I had never upgraded to the V3 skill (but never had a problem), I did that, but now after Forgetting All Devices, Enabling/Linking the Skill (successfully), and then Discovering Devices, ALL MY ISY DEVICES ARE DUPLICATED. They are in my list TWICE -- once with proper case for the "spoken" name with the ISY Address, and once in all lower-case, and just saying the name of the ISY device and "(device)". Worst of all, I am still getting "Hmmm, <device> is not responding" about half the time -- this did not fix my problem. Is Alexa "finding" an unknown device -- half the time? Should I "forget" half of them?? Why is it doing this? I obviously only have the devices entered ONCE into the isy portal... Please help -- what am I doing wrong? See my attachments. Stuart

Is this still an issue? I am getting "not responding" by Alexa for every one of my ISY devices. Worked fine a half hour ago and nothing has changed on my end.

My understand is that U-D has 2 skills -- the Smart Home Skill (Optimized for Smart Home V2) which allows you to use all of the built-in Alexa smart home commands to control your ISY devices, and then they also offer the ISY "Ask Izzy" skill, which gives you the ability to have many more commands and control over your ISY devices (such as asking for status of devices, etc.). I have both of these skills enabled, and use them both quite a bit. I personally have developed skills for Alexa (some are published in the Skill 'Store'), and, at least for the "Ask Izzy" skill, they (U-D) definitely have the ability to make the Alexa Card read and look whatever way they want it to -- they could even include a graphic/image of a thermostat when you issue a command specific to temperature settings/devices. And I would be very surprised if they could not lop off the places after the decimal point and report back just the integer portion of the temperature. These 2 fixes are relatively simple compared to everything they have already done -- which is quite impressive.