ISY4Me

@bpwwerThank you for resetting me. I think the problem may have been me... I believe initially I "restored" the PG3 Polisy backup... I missed the "Migrate Backup from PG3" button. I did the migrate function and it indicated the ISY had to be manually reconfigured, so I did that. There were numerous system pop-up messages and after all the system messages finished, the paid node servers went from "unmanaged" to "connected". Only the Node from the Polisy Portal remained "unmanaged", but as I said, the licenses have not been moved yet for Portal or the node servers. I tried restarting the node servers and they all gave me the message that there was no valid license... I suspect that means all is OK except for me to actually migrate the license, then the restart should be fine. I think everything is OK at this point but if there is anything else users need to watch out for after the migration, please comment.

@bpwwerUpgraded everything yesterday and PG3x running on 3.1.21 and migrated from Polisy to EISY and Restored Polisy PG3 file into EISY. I am still trying to review if there are any basic problems after the migration, so I am not yet ready to transfer the Portal and NS licenses. I noticed that the PG3x showed the Node Servers in the dashboard, but they were all labeled “unmanaged “. I assume this is normal since the licenses have not been transferred, is that correct?

If you assembled the z-wave dongle yourself, please be aware the full zmatter board does not really fit in the dongle. Please see this post, the final recommendation that came from a ticket with Michel is that the top of the zmatter board has to be removed or snapped off to achieve a proper fit into the connector and easily screwed into place with the screws that were provided. It is possible that is your board isn’t probably seated it might account for your problems.

I have read (somewhere) that the EISY does not have a speaker, so no sounds. if you have a hdmi monitor and keyboard on the EISY you can monitor the update by viewing the log after you login sudo tail -f /var/udx/logs/log If you don’t have a monitor and you are comfortable with it, you can ssh into the EISY and then view the log. When updating is complete the last line in the log will actual state that the update is complete. Another option is… if the update is still in progress, you will see a warning when you start the AC for the EISY, but I have never confirmed that the update is complete if the message is not visible.

First, the Ethernet connector on the EISY is for Ethernet. If your PLM has an RJ-45 on it, you will have to acquire a USB adapter cable… there are multiple threads discussing this issue. There have been improvements in the UD Mobile WiFi Configuration process. UD Mobile is now on version 1.0.14. There were some improvements in version EISY 5.5.4 that also help Wi-Fi Configuration for some users… especially if you hide your SSID in your router. After these latest updates I had no issues using UD Mobile to configure EISY WiFi with an iPhone. Your last question. YES you can hook up an HDMI monitor to the EISY. Add a USB keyboard and mouse and you can directly interface with the EISY… this is covered in one of the EISY Wikis. When it boots. You can login and start a GUI interface with command start.win. There is a lot of info in forums… keep on reading.

Working with @Michel Kohanimand @Javi changes/improvements have been added to the UD Mobile Wifi configuration process and some changes to how the credentials are set during the UD Mobile WIFI Configuration process. If you were having similar issues, assure UD Mobile is on 1.0.14 and EISY is on 5.5.4. With these improvements I was able to setup the WiFI.

I went through something similar. It sounds like you already have a license for that unit, which was one of my problems Did you go to Manage Modules menu on the EISY Help Menu in the AC? There is another action there that has to be completed for the approval to work. Do that, then go back to Portal Approval box in Configuration > Portals

This should not fail, however it is possible the OS will not route network requests to a network without internet. This works with Chrome on a Mac but I have not tried Safari/Firefox. I have tried the manual method multiple times with FireFox on macOS. I can see the eisy.setup AP and join it with no issues. I then go to FireFox and issue the setup URL and it executes and responds with "eisy.home AP setup". I don't know if that response indicates a success or not. Within a few minutes of that message on the screen, the eisy.setup AP shuts down and if I plug the ethernet back in and wait a few minutes the EISY with re-connect with the Portal. If I then try the EISY on WiFi... disconnect the ethernet cable, wait a few minutes and restart the launcher... the EISY will not show in the launcher. To me this indicates the EISY did not connect to the SSID WiFi successfully when the ethernet cable was disconnected. Is this an appropriate way to test?

The log files from the original work to setup WiFi using UD Mobile are in the ticket we were using.

@Javi Should the manual WiFi configuration remove any issues related to the OS/device that the user uses for normal UD Mobile connection? As an iOS user, I have continued to fail getting WiFi mode working. I had comments about trying manual WiFi configuration using Firefox on macOS in my recent ticket response, but that appeared to fail too. Is there a command line method to set up WiFi in a direct EISY connection (using hdmi monitor and usb keyboard)?

What is the manufacturer of the WiFi router you are connecting to. Just curious if it is also an Apple or something else.

@zorax2 I just wanted to let you know that my issues continue and I am working with @Javivia a ticket to try to get some insight. My house is almost pure Apple and UD Mobile is running on an iPhone X on iOS 16.2… there have been some questions in my mind if this issue is iOS or other… the point in question is that my WiFi AP is an Apple Time Capsule 2Gb. All my WiFi APs in the house are Apple Extremes or Apple Time Capsules. I had a very old (1990s) Belkin so I ran a test with the iPhone connecting to the Belkin and then the Belkin connecting with the network. The Belkin was so slow to set up, age has not treated it well, but I was successful in using UD Mobile on the iPhone to set up the EISY AP. However, I removed the Belkin since it was so wacky and to get all back to normal I had to reset the EISY network and that killed the EISY AP. However, that one result was encouraging, but I don’t have a quality WiFi Router that is not Apple to permanently try a different setup. Trying UD Mobile WiFi Config on an Android is also not an option. So, is iOS on the iPhone part of the issue? Is the problem related to the router it connects through? An interesting problem to deconstruct. @Javiis starting with analyzing what the iPhone is doing and I am giving him what he needs (log files), but that work is just starting.

Thanks for the reminder… I was aware of that, but since I have had issues with previous migration tries and still fight issues with configuring WiFI on the EISY (I am already working with UD on this) I was hesitant to change a system that is fully working.

I have yet to update my Polisy to 5.5.3… it is still on 5.4.5. So, to clarify this is the migration click on the Polisy to create the migration backup file that will be used to restore on the EISY?

@asbrili just saw your message regarding your migration results after a help session with the UDI. Do you understand what was different from the recommended migration steps that you initially performed and what was different in the help session? Another way to ask the question… do you think updates to the recommended migration steps will result from your help session and that we should wait?

@Javi I looked at this link and there is one statement in that documentation that bothers me. There is a statement... First put eisy in WiFi configuration mode by double pressing the front power button. Then connect to eisy's WiFi network, the password is the text under eisy's QR Code. Finally send the following command in a browser http://172.26.18.3:60018/setwifi/<SSID>/<Passphrase> where SSID is your home WiFi SSID and Passphrase is your home WiFi password. That statement in bold says the EISY password is under the EISY's QR code. When I look at the back of my unit, there is no text under the QR code. So how does one know it?

I don't know which step of the attempts to connect with Wifi that the connection to the portal was broken. I don't think it fair to submit a ticket without me providing some suggestions. Let me try to repeat the some of the work and see if I can define when the connection broke. With the ethernet disconnected during most of the wifi configuration I don't think it was in that work... I was sporadically checking the portal during most of that work and I had not lost it. Let me see if I can determine when... but this is the 2nd day that this happened. Later today, I went through and manually setup the EISY - UD Mobile > System... I manually setup the portal and tested, manually setup the local using the finder (and it came up eisy.local, manually added the wifi and turned off always use local connection. All the connection tests worked with ethernet plugged in... I did not try the tests with the ethernet unplugged. Let me look at that and also examine the manual way to add credentials. The SSID and password are widely used in my network and they are always copied and pasted from my password tool and they have not changed. The only odd character in my SSID is a hyphen, the WiFI password is only upper case characters and numbers, but it is a long string. Is there a character limit to the password length? I am surprised that this is becoming such a project. I tend to have measurable patience for this kind of thing, so I will keep at it.

I have checked the UD Mobile > Settings > Systems > EISY and in the Local Connection there is only one WiFi network defined. I do have a guest network, but the wifi radio is disabled when there are no guests in the house, so the I can't see anyway it would be detecting it. I have the EISY configured manually in the UD Mobile > Settings > System > EISY. I have the portal setup and tested and the local IP was setup with the finder and the Wifi router was added manually. "Only use local" is OFF. My home ethernet is setup on 192.168.27.xx for all devices. At one point when the eisy.local AP was setup and visible in iOS during the WiFi Configuration I was able to look at it and it is/was assigning a 192.168.0.xx to the AP. I didn't think this too unusual as the AP is essentially setting up it's own local sub-network... Any insight always appreciated.

@JaviToday, I ended up starting from scratch again. I restored my UD Mobile from a backup to recover my favorites and the backup was from before EISY, so the EISY was not there. I took this as an opportunity to start from scratch again and tried the WiFI setup from UD Mobile Settings > WiFi Configuration. The first time I tried it asked for permission to join the EISY AP, then proceeded to the next screen where it was connecting with the AP and there it just stalled and did not proceed. The 2nd time I tried it asked for permission to join the EISY AP and then within 10 - 15 seconds came back and said it could not connect with AP and essentially stalled again. The 3rd time I tried it asked for permission to join the AP, then proceeded, uploaded credentials and errored out as before with the Error popup box. So, then I tried to setup the EISY in UD Mobile settings and do so manually. I went to test the Portal connection and it just timed out. Tried to setup the local connection and it would never see the EISY. Since I had issues before, I went to see the Portal status and AGAIN, it was saying the EISY was no longer connected to the Portal. I rebooted and again I was getting those same pool.ntp.org error messages on the local HDMI screen. Something in the manual process of setting up or testing the Portal or perhaps something in setting up the WiFi configuration is causing the EISY Networking to go weird. So thinking this was a networking issue I reset the networking with 4 clicks of the button. Within a few minutes the EISY reconnected with the Portal. So, @Javi I don't know if it is me, UD Mobile or dumb luck, but I am making no progress with setting up the EISY WiFi.

@Javi First, let me answer your questions. The last two digits of the MACID is "9b" My firmware is 5.5.3, but I had some issues this afternoon, I just updated again to assure that all is OK... I waited 25+ minutes. Being able to see the update status in the future will be good, as we never know if it is still updating and I fear I may have made that mistake in the past. WiFi Onboarding... The process failed as before. While I had some success earlier, the System > Local Connection > Finder is not finding the EISY. It finds the Polisy very quickly... I tried numerous times, with and without the ethernet cable plugged in. Relative to your question "Is EISY found on WiFi?" I am not sure just how to answer that question... if I go to my WiFi portable and unplug the EISY from the ethernet, the Launcher does not see the EISY. I have a tool called "Angry IP Scanner" and I searched all WiFi IPs and didn't see anything that looked like it didn't belong. Now, later this afternoon and trying anything I could think of and I thought I should start over. So I deleted the UD Mobile iOS app, hard re-booted the iPhone, reloaded the UD Mobile and tried setting up WiFi Configuration just using the UD Mobile app. It wanted a Portal connection and I could never establish one to the EISY. In looking at the Portal Website it said the EISY was connected in the past, but was not connected now and I saw the same thing in the EISY AC > Configuration > Portal. Again, I had to end up setting it up manually to have some UD Mobile functionality. Did the loss of Portal connectivity happen because I deleted the app... can't imagine why... the Polisy still connects fine to the portal in the AC or in the UD Mobile (Local or Portal). I have submitted a ticket on loss of EISY Portal connectivity. The other odd thing I noticed at the beginning of the day was that the 2.4 GHz WiFi signal strength on the iPhone was showing only one bar and I was 4' from the router. I have two bridged wifi routers for coverage in the house, so I suspect it was trying to connect to the one further away, but odd that the 2.4 GHz signal was so bad. So I switched the iPhone to 5 GHz and the router wifi signal went to max... sadly, it didn't seem to impact this problem. UD Mobile connection on WiFi will make including/excluding easier, so that is why I started this. I hope we can resolve these issues. Update, later in the evening. In working with the EISY issue on why it would not connect to the Portal, I could not find a reason. Since the I did essentially nothing with the OS, I decided to factory reset the EISY again and the Portal connectivity issue went away. Perhaps the problem was impacting the WiFi onboarding. I will try again tomorrow.

@Javii added some feedback in the link above. Just curious if you have suggestions. Still can’t get the setup to finish.

The ZSE42 was one of three devices that was not behaving properly after the “move to ZMatter” operation on the EISY… and yes I also saw the missing nodes. in an attempt to see if I could impact the ZSE42 on the EISY I ended up excluding/including. Even then none of the fields would populate and no missing nodes were added. At the end of the day I factory reset EISY/ZMatter and powered it down and put the Polisy 5.4.5 w/Zooz back online. Since I excluded/included the ZSE42 on the EISY, there seemed to be an impact when the same ZSE42 was examined with the Polisy/Zooz running things. Running with the Polisy/Zooz I did another exclude/include and the ZSE42 returned to normal functionality with all expected nodes and data populating. After the next update, I will try again.

My apologies… I typed wrong and corrected it… I was commenting on my ZSE42

I just started to examine the results of a migrate to ZMatter on 5.5.3 and I was seeing the ZSE42 nodes are fewer than existed on Polisy 5.4.5.

There are two of us still seeing the system busy loop on 5.5.3. We are seeing it just on the IoX Restore… before ZMatter migration https://forum.universal-devices.com/topic/39796-support-thread-iox-release-v553/?do=findComment&comment=356459