ISY4Me

I have tried rebooting from the local terminal, power cycling and a few other things and the approval continues to fail... but I have not given up.

Yes it is... and to be assured it was active I was logged into it in a separate window. Hopefully @Michel Kohanim has an easy solution or suggestion.

@asbriland @dwengrovitzYes I did. I even removed the Portal UUID item that was there for the EISY, logged out and went back into the Portal and added it just as you showed. Even then the approval in AC -> Configuration -> Portal still failed. I am not sure what else to try... I have an active ticket on this issue and it has been updated with this issue.

@asbriland @dwengrovitz When I click on "Approve" I get a Stop Sign response with "Bad Request" in the box. Any suggestions?

I never added it the EISY... it was just there when I went to the Portal to see what was going on. Is it safe to assume that I am only approving only the device addition and that this has nothing to do with license migration or trial?

@asbriland @dwengrovitzCan you please clarify what you mean by the "approve" action. I also have the "IoX not found" in PG3x and it also can not be manually added... are you saying that approving a pending action in the portal will remove this problem? When I look at the Portal my UUID for the EISY is not grayed out, but the status light is yellow with the comment "Pending approval by owner?. When I look at the AC - Configuration - Portal. It says the Portal is Online and Registered. In the same page where it says Requested Services it says Pending with Approve or More Info options. So, you are saying that this Approval has to be done? What am I approving? I don't want to move my license yet and I was hoping to delay activating a Trial until things started to look clean. Thanks in advance.

@bpwwerAfter continuing to examine the EISY, there were issues with how the system was preforming after the restore of Polisy backup and z-wave migration in addition to the issue with ISY not autoloading into PG3x. In an effort to assure the initial setup was not at fault, I decided to reset ZMatter and factory reset the EISY. I was expecting to see the factory reset return the state of the box to where it was when shipped, but based on the "pkg info isy" results it returned the state to what existed after the last Update as the PG3x and the ISY was still at the updated 5.5.2_1 version and PG3X was still 3.1.17_1 version and not the 3.1.16 that was present when shipped. Anyway, starting fresh after factory reset, I am still seeing the same issues with PG3x and the IoX Service not starting and therefore not loading into the PG3x configuration nor allowing me to manually add the ISY. Attached is the log file after the restart... I hope this helps shed some light on the issue. pg3_1-5-2023_95139-AM.zip

As shown in my post in this discussion. I am dealing with a very similar problem with the ISY not auto loading in PG3x or not allowing me to manually load it. In looking at my /var/log/messages I see that the system is complaining that IoX Service is not started. I had not checked this before upgrading to PG3x 3.1.17, but the log file indicates IoX Service was running under 3.1.16. If you see the same thing it would be good to comment so @bpwwercan look into it deeper.

@bpwwer I have looked at the /var/log/messages and attached the output starting with the last PG3 3.1.16 run. On 3.1.16 I did not look to see if the ISY was loaded, but the log file is different than the subsequent starts of PG3x 3.1.17 where it is complaining that IoX Service is not loaded and it fails to get the platform UUID. Output of "pkg info PG3x" is also attached. This EISY has seen very little activity... I received the EISY, Updated to 5.5.2, Restored Polisy ISY backup and did z-wave migrate, but this issue with PG3x was discovered after the restore of the Polisy ISY file. During this issue I have rebooted and restarted a number of times and it had no impact. PG3x Log File Output messages.txt PG3x Package Info.txt

Yes, I have both logged out and restarted PG3x on the EISY a few times. The EISY has been power cycled a few times. I have noticed a comment in The Portal… “Access Denied. Pending approval by owner”. I have not requested the Portal License be transferred yet nor have I requested a trial for the EISY. I was waiting to see how the Polisy -> EISY migration goes.

Thank you @bpwwer... IoX was restored and I started to look at PG3x restore process. Access to PG3x is not a problem, but it will not contact the server (I assume because I have not activated a Portal access yet). Does the ISY have to be added to configuration for the PG3 restore to work properly? I can't manually add the ISY (it fails with localhost or IP with Port 8080)... and it is not automatically detected... is this related to not yet having the Portal access active? Do these both have to be resolved before I start the PG3 restore process?

@bpwwer My work with the EISY is in progress and from the “out of the box” state, all the packages have been updated, included PG3x. The IoX Launcher is running fine and both my Polisy and EISY ACs are visible and accessible. In thinking about this process of moving to the EISY. I was wondering if the PG3 to PG3x NS migration should be done first or after basic ISY restore and z-wave migration ?

@Jimbo.Automates I saw that @bpwweris working on the issues with PG3x and is hoping for an update in the near future. My ecobee NS is one of the key components of my Polisy and will continue to be so on EISY. With all of the recent activity, I am leaving my Polisy system alone and it runs as my main system. Are there any cautions or guidance you can offer in advance about running Ecobee NS on PG3x?

I received a reply from @Michel Kohanim this afternoon regarding my ticket on this issue. Here is a cut/paste of his response... shared with his permission. There were no suggestions as to how to snap the excess off the board, but at least we are aware of the guideline. Michel Kohanim wrote: 2023/01/01 17:28 Hi Jim, Yes, so very sorry. You need to snap it in the middle. JWeaver01 wrote 2022/12/31 08:05:27 With no guidelines or instructions included with the Enclusure I was trying to mount the “as shipped” ZMatter board into the Enclusure intact getting interference with the posts of the antenna connector. Yes, there was extra depth to the cable that I originally pointed out, which made that interaction worst, but that may be a non-issue. But after looking closer at things this morning and seeing that one image of a mounted board (see attached) I am beginning to think that the full ZMatter board was never designed to mount in the Enclosure. Is snapping (or cutting) off the top half of the ZMatter board the sanctioned method approved by UD? Recommendations on how to do that without damaging the board?

While the old photo shows how the half board cleanly fits in the Enclosure, I am really surprised this was or has not been discussed by the UD Team. Just for clarity to the members reading this, I am not advocating such a physical modification until directed by the UD Team and seeing that this is a holiday weekend we may not see any real guidance until next week. If I get some feedback from UD I will post it… until then I am waiting.

It took me some 30 minutes to get the board in the enclosure as you are right that is not easy to fit it. The board is slightly tilted and one of the antenna pins kept coming off the board. Finally I did get the board (slightly tilted) in the enclosure and hopefully the antenna pin remains in place. I don't remember whether the problem pin is the Zwave or the Zigbee, but my eisy now does recognize Zwave. In other words, I'll have to wait for the Zigbee firmware upgrade to confirm that both pins remain in place. @asbrilFrom your comment it sounds like you did not remove the top half of the ZMatter board as was shown in the photo I added, as I had the same issue with the board being tilted any not completely seated… by not completely seated, I mean I could not use the supplied screws to “attach” the ZMatter board to the existing board in the enclosure (the screws were not long enough). It was tilted enough I was concerned about contact to the lid on the Enclosure and that left me uncomfortable. If removing the top of the ZMatter board is the recommended method (as shown in the photo) I can’t find it documented anywhere. I have submitted the question to the UD experts on a ticket to get an official answer.

I received my ZMatter Enclosure yesterday. In looking at the separately purchased ZMatter board there is no way to mount the full board as originally shipped into the enclosure without interference with the internal antenna posts, which keeps the board from seating properly. I ran across one old forum photo of the enclosure. It clearly shows that to eliminate that issue, the top half of the ZMatter board was removed or snapped off. Not finding any guidelines for this procedure (no instructions included with the Enclosure), I wanted to ask the community if snapping off the top half of the ZMatter board is the correct procedure? I don’t want to do anything that will impact my board warranty.

I will be taking a slow approach to moving to EISY. My base configuration is Polisy, Node Servers and Z-Wave running on 5.4.3 I want to start the configuration and migration to EISY in parallel until everything is stable. The EISY will have a different IP running on 5.5.2 (or later) and will only be powered up when the Polisy is powered down. My work with the EISY will start in a few days and I was wondering if we can have both Polisy and EISY configured in UD Mobile at the same time?

@bpwwer Is it safe to assume that these recommendations of moving PG3 all apply if moving from Polisy to a fresh installation in EISY?

@tmorse305Thank you for the example. I had just started something similar and as I use more node servers this definitely sounds like a great addition. Much appreciated.

I did look at the NS Log, but nothing seemed to align with the timing. I restarted PG3 twice and in the end restarted the Ecobee NS and all of that activity was noted, but prior to that should have been some indication of the problem and it was fairly clean... @tmorse305You mentioned you get a notification when it drops. Is that a program you have running or something else?

Without any indication as to why, all three Ecobee Thermostats IoP Nodes starting populating with data. There was nothing that was changed in my setup... data just appeared in the IoP Nodes and programs started working again. Just wandering if @Jimbo.Automates can offer any suggestions as to what might have happened?

Out of the blue today, I noticed the Ecobee NS is not reporting data to the IoP interface. I have checked the Ecobee Thermostat data on the Ecobee website and everything is current and updating. Node panels in IoP are simple all empty. I have restarted IoP and I have restarted PG3 and there is no change.

@Bumbershoot Thank you for the suggestion. I had not really thought about WiFi... after I decided to move away from Insteon (where I did use the Venstar 1700/1800), I moved to z-wave for control and Ecobee for the thermostat. With the new Polisy Add-In card coming for Z-Wave/Zigbee/Matter there may be other options possible, but I currently know nothing about Zigbee or Matter. My WiFi network is very strong, so with my desire to have instant communications between the thermostats and IoP, that might be an interesting approach. I will read through the link to the manual... thanks.

In the last few days I have started to experiment with a Honeywell TH6320ZW2003 T6 Pro Series Z-Wave Thermostat. My house runs on heat pumps, so to prevent the auxiliary heat from running, I have programs that run based on the outside temperature and the programs always keep the heat set point within 2 degrees of the actual temperature to prevent my electric bill from climbing when the temperature is above a level that will actually result in heating the house. I had been using Ecobee 3 thermostats to do this since I migrated away from Insteon and they are doing a good job, but there are times that the lag due to the cloud based communication via the Node server causes issues. So, I looked for a local control z-wave option and the T-6 looked like a reasonable model to try. I modified my old Insteon programs to re-align with the available settings on the Honeywell T-6, but I am seeing inconsistencies in the temperature value on the T-6 thermostat and the z-wave node panel within IoP (Polisy Pro with Zeus 700 USB). In addition, I am seeing long delays in the update of the temperature on the thermostat (sometimes jumping 2 degrees from the last reading) and there are long delays on the updates within IoP even after the T-6 display has updated with a new temp. I have the z-wave setup option set to update every 0.5 degree change, but the delays described still are present. Have other users seen the same or is this a design issue with the T-6? The inconsistent slow/delayed updating of the temperature on the T-6 and even slower reporting to the z-wave panel in IoP are the largest concerns. These make the lag of the Ecobee 3s a smaller issue in comparison. Are there recommendations for a local solution where the thermostat and the IoP communicate in real time and accurately?