shawnv

Hi, for the past 3 days all my plugins are restarting at 2:33am. This normally only ever happens if there is a power failure or a manual reboot of EISY. I’ve made no changes and don’t see anyone else reporting a similar issue. It really wouldn’t be a problem as all plugins with the exception of Ring return to normal operation on their own. Ring requires manual intervention to re authenticate which is obviously a problem since I use my cameras as motion sensors… any thoughts as to why this may be happening?

Thanks Paul, I haven’t done anything with the PLM. I cannot access the ISY, which, maybe I’m wrong but the PLM is a different branch that should not affect general connectivity via UD mobile, Java app, or portal.

Hi all, Been a long time ISY user, upgraded to EISY many months ago and it’s been working fine. Was running version just prior to the Matter upgrade (been waiting on that). Today, there was a several hour power outage. Power came back on and realized some things were not working (specifically Polyglot Ring integration). Attempted to login to Polyglot and got an error. Then tried the portal and EISY was connected there. Figured maybe it didn’t startup correctly when the power came back so went to reboot EISY… now nothing is online. Upon further investigation I was looking through UD mobile and saw that it stated “Upgrade in progress. Do not power off”. WTH? I didn’t invoke an upgrade, now it’s dead, cannot ping it, doesn’t show up anywhere…Ethernet port shows activity, but that’s all I have. Where do I go from here. Many thanks in advance for any help. I realize I’ll likely need to open a support ticket, but of course it’s the weekend.