xlurkr

I hope everyone will start adding information regarding the mobile app platform being used with these reports. Unless I misunderstand @Guy Lavoie's posts, it currently works (for some things WiFI, anyway) with the Android UD app, but not with the iOS one. -Tom

The device was added without security this time, as I stated above. I have two other devices: an outlet about one foot away, and a door lock about 15 feet away but on a lower floor. FWIW, this topology has not changed since before I did the "migrate to ZMatter" described above which, as a reminder, did not actually involve any change of dongle. All three of these devices, and the Polisy with the ZMatter dongle, have been in the same places all the time. The only thing I've done is to exclude all devices, migrate to ZMatter, accept the recent upgrade to 5.9.1, and reinclude. -Tom

While waiting for support to respond, I thought I'd try to exclude/include a few more times. The last time, I tried something different: I chose to unselect the security proposal (I think it was "S2 unauthorized" or something like that), and that appeared to make it work. Mostly. I now have a node called "ZY 007.1 On-Off Power Switch" that I can turn on and off, and have its status correctly reflected in the AC when actuated or queried in the AC. However, actuations at the actual switch do not change the status displayed in the AC, unless manually queried in the AC. @RRalston, is that the way yours behaves? Seems to me both switches used to update their status when manually actuated, but I wouldn't swear to that. -Tom

Could you describe your past and current Z-Wave controller(s)? I had a Polisy with the Zooz dongle and upgraded to the ZMatter (internal) when it came out. I didn't have the backup option in the AC until I recently pushed the "migrate to ZMatter" button. -Tom

Catching up on this thread, I realize that I never finished my story. My second unit's upgrade, which was the one in service and which had therefore been kept up to date (5.8.4 13.2) went 100% smoothly. I didn't have to anything beyond pushing the upgrade packages button in the AC and waiting about 10-20 minutes. -Tom

Seems like a lot of people on this board copy them to a folder instead. I've never done that myself. -Tom

Every time I've bought a Zooz device I've checked its price on Amazon. It has always been higher on Amazon, with the difference being even greater than the shipping The Smartest House charges by a bit. The only downside to buying direct is that it's hard to fully opt out of their annoying emails - but that's true of most companies, in my experience. -Tom

Thanks @dwengrovitz. I think it's ticket time, since you also have On/Off/Query controls for the relay part of the switch, like I had before, and @RRalston has. That's really all I need right now: control/status for the relay. I hope UDI can help me get whatever hardware and firmware revision I have to work again. Fortunately, I still have the Zooz 700 series dongle around here somewhere in case I have to do an OTA update, but I'm hoping that won't be necessary. -Tom

Thanks @RRalston. To be clear, you didn't have to do any advanced configuration after adding to get both controllable nodes to show up, did you? -Tom

Yes. btw, I just excluded and readded, and there's no change. Except the Z-Wave device number incremented to 4, of course. -Tom And I have restarted IoX several times. I haven't power cycled yet, but I can't imagine that would help. -Tom

My Zen30 isn't working right. It was, before I migrated to ZMatter. It used to have controls on the "XXX.1 Binary Switch" node. Since I excluded it, migrated, and reincluded it, the controls are in the "XXX Binary Switch" node, as shown in the first image, and there are no controls in in the "XXX.1 Binary Switch" node, as shown in the second image. I wouldn't care, except the controls don't actually change the state of the switch - nor do they reflect any change made locally. Does anyone here have this device in a ZMatter setup so you could look at your nodes and see if they match mine? Any other advice would be appreciated, too. -Tom

Wow, I love this board. I just readded my lock, and the writing badge (icon) appeared and never went away. I also had no control. I did the three-step compatibility, validation, rewrite documented above and now I can control the lock, and the writing badge is gone. Thanks to @kandlg for the tip! Before, I had a lot of other nodes, but I still now only have the one. Am I to understand that I'm going to have less functionality now? More details: I just migrated from ZMatter to ZMatter. What does that mean? This Polisy originally had a Zooz dongle, and I switched to ZMatter (internal version) shortly after its release. Then I added the lock, for the first time. At the time, there was no "migration"; eventually, a "migrate to ZMatter" button showed up in the configuration. The guidance was that one would have to reestablish the Z-Wave network, but I now think that was only true if you were literally changing radios, as opposed to (in my case) just telling the system that the Z-Wave radio is a ZMatter one. Maybe I should have just migrated without excluding my devices. Regardless, I am where I am because I excluded the lock, migrated to ZMatter, and am now readding the lock. -Tom

Polisy is so....interesting. This morning, after letting it sit overnight doing an "upgrade" (no beeps, no AC disconnect, no flashing LEDs) I checked the status. Still 13.1. I rebooted, and when it came back I launched yet another upgrade attempt. This time, it worked. Beeped, AC disconnect, and LEDs started flashing. About 30 minutes later, it was done. 14.1. Why? I dunno. I've sincerely lost track of how many upgrade attempts, reboots, and power cycles I did. I'm left with the conclusion that with a Polisy, you may need to let it sit for a while, then reboot. Again. And again. Until you succeed. -Tom

I should add that I pulled this unit out of storage, and it was on 13.1. It "upgraded" to 13.2, or so it said, with beeps and LEDs and all, and then the next time I pushed the upgrade packages button, it said it was going to upgrade from 13001 to 13002. I thought that was odd, but went ahead with it anyway. It currently says it's at 13.1 - still. -Tom

I've been attempting to upgrade one of my Polisy units - the one not in active service - for a few hours now. I'm not making any progress, but I'm seeing similar symptoms described above. I've clicked the upgrade packages button, rebooted, power cycled, etc. I don't know how many times. It sometimes comes back with that bogus UUID but never gives me a message in the upgrade that it's going to install 14. anything - just a generic message about 4 beeps. No beeps, no flashing LEDs, and the AC does not subsequently disconnect. I guess it's ticket time, unless someone has advice for me. -Tom