Illusion Posted March 29, 2008 Posted March 29, 2008 Where do we communicate concerns and questions regarding the forum itself? I have tried PMing Michel, but I think that is one of the problems I am having. I know that this is probably not the right place for this question, but Q & A seemed like the best topic choice available.
aLf Posted March 30, 2008 Posted March 30, 2008 My guess is that by the time you read this, Michel will have posted to you. I have not seen any posts go unanswered in more than a few hours. Hang tight, the man will be around soon. You'll find the service from this company is un-seen anywhere. ALf
Illusion Posted March 30, 2008 Author Posted March 30, 2008 aLf, I have already experienced the staggering customer service this company provides. I do not think Michel ever got my PMs. That is one of several of my forum issues. Rather than bothering him via email, I just thought I would throw a post out there, hoping someone would know where I should go. I thought there would be a forum topic for forum suggestions, troubleshooting and the like, but I sure was not able to find it. I have enjoyed many of your posts. I look forward to being part of this community. You guys are all smarter than me, but I will try to keep up. Sloop's posts crack me up!
aLf Posted March 30, 2008 Posted March 30, 2008 Illusion: I'm just a dummy here myself. I do know more now than when I started. The help starts at Michel and trickles down through, what I call "Insteon Brains". Some, most of the folks on this site are brilliant with this stuff. I've learned what helped my setup. These guys live and breath this stuff and continually make me want to reinvent my system with their ideas and uses. ISY is an unbelievably well thought out piece of equipment. I think that the expansion possibilities are endless. I'm amazed with every update as to how the price of this thing covers the R&D. My hat is always off to UD staff, owners and the users of ISY. I've posted before that up until my purchase here, the Maglight was the finest US made item. UD has moved the bar up really high in my estimation. As far as the posting ideas. There are several useful threads for your ideas. As far as IM goes, I think that e-mail is a better way to reach their staff. I've always had good luck with that. Enjoy ISY, I do. I enjoy the piece of mind it gives me even more. I no longer worry about my HA after buying ISY. It works. Period. Nothing more to say. aLf
Algorithm Posted March 30, 2008 Posted March 30, 2008 First of all, thanks so very much for the very kind thoughts expressed by you both! Rest assured that if your PMs got through, they will be answered, and if they did not, the problem will be found. Where do we communicate concerns and questions regarding the forum itself? Please see this topic, and add your opinion as to what changes you would like to see made to the forum structure. Personally, I agree with you that a forum for topics about the site would be a good idea, but really don't want to implement any changes unless our wonderful community of members are happy with them.
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