jweek Posted March 3, 2013 Share Posted March 3, 2013 How long do they take? I send in a request yesterday and have not heard back yet. Additionally I upgraded to ISY994 from ISY99i - what should I do with the old unit? thanks, john Link to comment
LeeG Posted March 3, 2013 Share Posted March 3, 2013 The old ISY is yours to keep. Not suppose to sell it with that upgrade price. Don't think UDI covers the weekend 24/7 unless something was arranged ahead of time. What time and time zone Friday was the request made to shift module(s) to the new UUID ? Link to comment
jweek Posted March 3, 2013 Author Share Posted March 3, 2013 The old ISY is yours to keep. Not suppose to sell it with that upgrade price. Don't think UDI covers the weekend 24/7 unless something was arranged ahead of time. What time and time zone Friday was the request made to shift module(s) to the new UUID ? Pacific time, around 9pm - i guess i'll wait till monday. thanks, John Link to comment
LeeG Posted March 3, 2013 Share Posted March 3, 2013 That was long past Friday closing. Sometimes one of the UDI folks will jump in mid weekend but I would assume Monday. Link to comment
jweek Posted March 3, 2013 Author Share Posted March 3, 2013 That was long past Friday closing. Sometimes one of the UDI folks will jump in mid weekend but I would assume Monday. All taken care of and working! The customer service of UD is simply amazing! Thanks, John Link to comment
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