Keypad Button not working

[Grayson]

Hi,

 

I have 2 buttons on a 8 button KeyPadLinc, each on assigned to a different garage door to open/close it. The program for each button is the same, the only difference is the name of the sensors and switches for the different garage doors.

 

They were both working fine, but now only one of the buttons work.

 

Any idea on how to fix this? I tried updating the program, but it still is not firing when I press the key.

 

For reference the code is:

 

If Control ' MSTR Bedrm Key C' is switched On

or Control 'MSTR Bedrm Key C' is switched Off

Then

Set 'Garage Door B' Fast On

 

Thanks,

 

John

[Xathros]

Hi Grayson-

 

Since one of the 2 works, I will guess that the Keypad is not the issue but rather the IOLinc in the garage. Can you operate that door from the admin console by sending a FastOn to the affected IOLinc?

 

If not, you need to look at comm issues to theat IOLinc or possibly IOLinc failure (I lost one not too long ago - very same symptoms)

 

-Xathros

[Grayson]

Yes, the IOLinc works if I trigger it from my phone or just via the ISY admin program. Seems to be either the button on the Keypad or the program. Is there someway to re-initialize or assign the program to the button? I've tried re-saving it but that didn't work.

[LeeG]

Run Tools | Diagnostics | Event Viewer at LEVEL 3. Tap the button that works. When that command activity completes tap the button that does not work. Post the event trace. Could have a bad tac switch for the button but more likely a link record for the button has been lost either in the KPL or the PLM.

[Grayson]

How do I re-establish a lost link? The button still responds to another program that lights it's LED up if the garage door is open.

 

This morning I copied the code to another button on the KeyPad and it works, so its not the code. It's a fix, but not the right one.

 

When I tried to re-link the KeyPadLinc the ISY Admin told me it is already added. Do I need to delete it from the admin console? If I do that, what happens to the button references in all of the programs?

[LeeG]

To restore the KeypadLinc link database right click the Primary node, select Restore Device.

 

To restore the PLM link database select File | Restore Modem (PLM).

[Grayson]

You da' man! That work!!!!!

[LeeG]

That's great. Thanks for taking the time post back the results.