jwelton2 Posted February 10, 2014 Share Posted February 10, 2014 Seems like I got one of the bad batches. Purchased the Keypad on 11/30/13 and pushed the H button tonight and the thing lit up like a blinking Christmas tree then stopped following commands other than fast on/off from admin console. Smarthome will not honor any replacement and says to contact the manufacturer - isn't Smarthome the ones manufacturing this? This is the second 8 button keypad failure I've had in as many months and had a PowerLinc Modem go bad last Nov as well. I'm rapidly loosing my confidence in Smarthome Insteon products. (sorry for the rant). Link to comment Share on other sites More sharing options...
Brian H Posted February 10, 2014 Share Posted February 10, 2014 Where the KeypadLincs purchased through Smarthome or a authorized dealer? If you didn't purchase them through Smarthome. You may have to go through the dealer you used. Smarthome is an automation dealer that features Insteon. As one of its assorted line of products. Smartlabs is the manufacturer and designer of the Insteon Modules. If you look both companies up. They basically have the same address but completely different management except the very top of management. Joe Dada. Things are different now. In the very early days of Insteon. Before the manuals where updated. It stated Smartlabs was providing the warranty. Now the manuals say Smarthome for warranty problems. If you purchased an Insteon module through a authorized dealer and it failed. They would say call Smartlabs. Smartlabs said Smarthome handles our warranties. You called Smarthome and they wanted a Smarthome order number that you didn't have. By now I hope there is an agreement with authorized dealer to handle warranty claims. As early vendors where not doing it. Link to comment Share on other sites More sharing options...
Teken Posted February 10, 2014 Share Posted February 10, 2014 Based on various posts from other members in the Interwebs. It can very much be hit and miss with respect to warranty claims. If you buy it from Aartech, Home Depot, Best Buys, Future Shop. Outside of the two week window of where you purchased the item. Most of them will simply tell you to contact Smarthome who by default respond with contact the vendor you purchased the item from WTF?? To be fair purchasing the item directly from Smarthome rarely do you get any grief. Teken . . . Link to comment Share on other sites More sharing options...
jwelton2 Posted February 11, 2014 Author Share Posted February 11, 2014 Am I better off switching to z wave (I have a new ISY-994 and could put in the module)? I have plenty of Leviton switches - how are their z wave modules? Don't mind paying a little more for better reliability. Link to comment Share on other sites More sharing options...
Teken Posted February 11, 2014 Share Posted February 11, 2014 Z wave has not been fully developed or deployed in the ISY. If you want to add a mix of the two you really can't go wrong. I believe its a good way to get some back up along with trying out new product offerings Teken Encrypted By: Phoenix Security Solutions Link to comment Share on other sites More sharing options...
lilyoyo1 Posted February 14, 2014 Share Posted February 14, 2014 Smart home told you to contact the manufacturer? Are you certain that you contacted smarthome and not someone else? I asked because that is not a response you should have received. Even if purchased somewhere else, all you would have to do is show your receipt (email a copy of invoice) and they would've switched it out. Unless you weren't clear with the type of switch you had and they thought you had a third party switch switching out should've been easy. Link to comment Share on other sites More sharing options...
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