Scenes empty in my admin console

[gogamer]

In the main admin menu, when I select a scene I see all of the "devices, current state, address etc.", at the top. But below the "Apply Changes to all Devices" line, there are no devices to adjust. All 21 scenes are empty. What's happened to the ability to adjust scenes?

 

ISY99iPro 3.3.10

All scenes/devices working properly

[LeeG]

What are the device types that do not appear below? What are their firmware levels?

 

Not all devices such as Controller Only nodes do not appear below the line. It may also be that 3.3.10 does not understand what the device is if released after 3.3.10 shipped.

[gogamer]

These are all devices that I've had since install in 2010. Nothing new. I've even been able to adjust scenes since upgrading to 3.3.10 over a year ago. I have replaced a couple switches but they were spare switches that I purchased back in 2010 initial install. Decided to make some adjustments this morning and all are blank.

 

Here is a sample scene list:

(2486D) KeypadLinc Dimmer 8 Buttons v.36

(2456D3) LampLinc v.37

(2476S) SwitchLinc Relay - Remote Control On/Off Switch v.3A

(2476S) SwitchLinc Relay - Remote Control On/Off Switch v.3A

(B2457D2) LampLinc BiPhy v.3A

(2486D) KeypadLinc Dimmer 8 Buttons v.36

(2456D3) LampLinc v.37

(2476D) SwitchLinc Dimmer W/Beeper v.38

(2456D3) LampLinc v.37

(2476D) SwitchLinc Dimmer W/Beeper v.38

(2476D) SwitchLinc Dimmer W/Beeper v.38

[LeeG]

If these devices/firmware displayed before but not now I would look at the UI and the level of Java. Has Java been updated since the last time the display was correct? Does Help | About show the correct UI level? If Java has been updated it may be necessary to clear the Java cache including Applications and reestablish the Admin Console. Obviously the base 3.3.10 has not changed.

[gogamer]

Help | About

firmware UD99 v.3.3.10

UI UD994 v.4.0.11

 

I'm guessing that UI 994 is not what i should have.

[LeeG]

I think running a 4.x.x UI against a 3.3.10 could be an issue. I don't have a 3.3.10 environment to test this. Suggest pulling the UI from the ISY itself and see if that resolves the display problem.

 

http://192.168.2.3/admin

 

using your IP address will pull the UI from the ISY itself. Check the result with Help | About.

[gogamer]

Now running:

 

Help | About

firmware UD99 v.3.3.10

UI UD99 v.3.3.10

 

Also deleted all past versions and current version of Java, re installed latest version.

 

Still no change. No devices show in scenes below.

 

I just remembered that I replaced my PLM about 6 mos ago. Again this PLM was purchased as a backup when the original purchase/install happened in 2010.

 

Current PLM

2413S

V1.0

0922

[LeeG]

I don't think PLM link records would be a factor but the PLM can be restored with a File | Restore Modem (PLM). Be sure not to hit Delete Modem (PLM) as that will cause problems.

[gogamer]

I've created a current backup of my ISY. Are you saying it's ok to "Restore Modem (PLM)?" and see if that helps?

[gogamer]

Restored Modem (PLM)

 

Fixed. All devices showing now in the scene console.

 

Thanks for your kind help. Have a great day!

[LeeG]

Thanks for posting the results. Not sure what the PLM links have to do with the display but happy the problem is resolved.