Unable to Enable Internet Access

[neilah]

I'm fairly new to this ISY Controller, but I have tried everything I can find to Enable Internet Access.

 

I have bought and run Port Forwarding and it ran fine with my AT&T Router. I selected universal devices as the program and ran it. It said it finished.

 

However, when I select File. Enable Internet Access I get a Failed Internet Access Message.

 

PLEASE tell me what I need to do to get this working. As i cannot get my email notifications to work.

 

I can access my devices fine with Mobilinc on my iPhone, therefor I am totally confused and frustrated right now.

 

I have an insteon smoke and carbon monoxide detector installed, but it's useless with out the email notification working.

 

Thank you,

Neil

[LeeG]

If the router has been set up to port forward from the external IP to the ISY then Enable Internet Access is not used. Enable Internet Access and port forwarding are mutually exclusive. Port forward is the preferred method as the definition made with Enable Internet Access can be lost when the router reboots.

 

If you cannot get notification to work suggest opening a Ticket with UDI tech support. There are some requirements where both Subject and Body are necessary for email to work. Tech support can walk you through that set up.

[neilah]

Thank you, I will.