ToggleLinc won't won't install

[Jgdavis14]

I just tried to install a ToggleLinc Relay Model # 2466SI V6.1

ISY won't install and I get an error of: Devices could not be added: Cannot determine Insteon Engine.

 

I've tried the Auto discover, and several different ToggleLinc setting in the Device Type.

 

The switch does work properly on site.

 

Any ideas??

[Brian H]

ISY99i or ISY994i?

What firmware is running on the controller?

If you are using an ISY99i the last firmware may not support the module.

[Jgdavis14]

4.2.2 is the latest firmware. Why would that not work?

[LeeG]

Run Tools | Diagnostics | Event Viewer at LEVEL 3 while adding ToggleLinc using Auto Discover. Post the event trace. That message normally indicates a comm problem with the device. Double check Insteon address to be sure an 8 or B and 5 or 6 have not been read incorrectly.

[Jgdavis14]

OK... I ran the diagnostics and used Auto Discover and the thing worked! I did nothing different than before. I definitely was using the proper ID before as I confirmed that. I've attached the text file of the diagnostic run if it means anything to you. BTW, is there any way to make the text file a little easier to read?

ISY-Events-Log.v4.2.2__Sat 2014.05.24 12.39.17.txt

[LeeG]

That is the only format for a detail Insteon trace. They get easier to read over time. The comm looks good in this trace. No way to determine from the trace what was wrong before as everything worked as expected this time.

[Jgdavis14]

It's funny how sometimes these things just get skittish and just don't like to play well together!

 

Thanks for the assistance.