mwycoff Posted January 1, 2015 Share Posted January 1, 2015 Hi, I've had a isy99i for several years, with no problems. Very simple programs such as garage door opening turning on entry/outside lights and time based lighting. About 1 month ago, the programs quit working. After rebooting several times the PLM quit. I installed a new PLM and still the same problems. Since i'd been looking for a while, I decided it was a good time to upgrade to the ISY994i-ZW. My thinking was that the old 99 probably quit working, and was no longer supported. After installing today, and restoring from my back up, it appears as if the problem hasn't changed at all. Details: No programs work at all. On the admin console, I can turn all devices off and on, but cannot turn a scene off and on. Scenes work fine from keypads & togglelincs. Anyone have any ideas as to what is going on here? thanks in advance. Mike Link to comment Share on other sites More sharing options...
Techman Posted January 1, 2015 Share Posted January 1, 2015 Try unplugging both the PLM and the ISY, then plug in the PLM, wait about 10 seconds then plug in the ISY. If that doesn't help you may want to try a restore on the modem. Link to comment Share on other sites More sharing options...
stusviews Posted January 1, 2015 Share Posted January 1, 2015 Did you follow these steps: http://wiki.universal-devices.com/index.php?title=ISY-994i_Series:Migrating_To_Your_ISY-994i Link to comment Share on other sites More sharing options...
mwycoff Posted January 1, 2015 Author Share Posted January 1, 2015 Hi, tried the rebooting of isy & plm (again). Didn't work. Tried restoring it, no changes. Yes, I followed the migration steps. Since i had the same problem with the 99, i'm assuming there is something else going on. If i watch the event viewer, all i can see is commands sent from the isy, i can't see anything from physical switches off & on. thanks, Mike Link to comment Share on other sites More sharing options...
LeeG Posted January 1, 2015 Share Posted January 1, 2015 Run Tools | Diagnostics | Show PLM Links Table. What happens? Link to comment Share on other sites More sharing options...
mwycoff Posted January 1, 2015 Author Share Posted January 1, 2015 LeeG: it doesn't show anything. no links. Link to comment Share on other sites More sharing options...
LeeG Posted January 1, 2015 Share Posted January 1, 2015 That is actually good news. That explains why Scenes are not working. Run File | Restore Modem (PLM). When complete run Show PLM Links Table again. Link to comment Share on other sites More sharing options...
mwycoff Posted January 1, 2015 Author Share Posted January 1, 2015 I had already restored it several times, but just did again. The links table is still blank. Another bad PLM? Link to comment Share on other sites More sharing options...
LeeG Posted January 1, 2015 Share Posted January 1, 2015 No, not a bad PLM. A Delete Modem (PLM) was issued, probably back with the 99i. The ISY does not have PLM link information. Right click on a SwitchLinc (something other than a KeypadLinc for first test) and select Restore Device. Than another Show PLM Links Table to see if that gets back the link record(s) for a specific device. Link to comment Share on other sites More sharing options...
mwycoff Posted January 1, 2015 Author Share Posted January 1, 2015 Now it shows the link. Should i go ahead and restore all the devices? Thanks, Mike Link to comment Share on other sites More sharing options...
LeeG Posted January 1, 2015 Share Posted January 1, 2015 Yes. If running recent ISY firmware there is a File | Restore Devices to restore all devices with one command. If that command is not available restore each device. Battery powered devices should be done one at a time. Be sure to take a battery device out of linking mode before doing the next battery device. You're very welcome. Link to comment Share on other sites More sharing options...
mwycoff Posted January 1, 2015 Author Share Posted January 1, 2015 In the middle of restoring. Gonna take a few. Hopefully everything works when done, i appreciate your help. Just curious, why did you want me to start with something other than a KPL? Link to comment Share on other sites More sharing options...
LeeG Posted January 1, 2015 Share Posted January 1, 2015 A KPL has many more links than other devices. Wanted to do the first restore with a device that would normally have fewer link records. Just to get faster results of first test. Link to comment Share on other sites More sharing options...
mwycoff Posted January 2, 2015 Author Share Posted January 2, 2015 Finally got this solved. After the restore all, about 6 of my togglelincs had no communication. I couldn't do anything to find them, so i went to each to do a factory reset, and then i could re-add them and communication was no problem. After this, still no programs worked. But while doing this i noted that the only thing showing up in the event viewer from the actual switches, were the ones i deleted, reset, and added again. After more investigation, i decided to delete & re-add all the devices one by one. The programs didn't work till i selected each one, and clicked on a field and clicked update, and then saved it. This took a long time, but now all is good. Time to start exploring the new 994. Still glad I purchased it, but looking back, the 99i probably still worked. The original PLM quits working after about 10 minutes, so that did need replacing. Thanks, Mike Link to comment Share on other sites More sharing options...
LeeG Posted January 2, 2015 Share Posted January 2, 2015 Glad things are working. The Programs not working was the result of deleting devices. Even though the Programs looked okay, if you had restarted the Admin Console the Programs would have indicated 'not defined' or 'not found', something like that for the each deleted device. Enjoy the new ISY. Lots of good things added to the 994i that could not fit in a 99i. Link to comment Share on other sites More sharing options...
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