mking0310 Posted January 30, 2015 Share Posted January 30, 2015 I've been so happy with my Insteon and ISY99 devices for a couple of years now.. learning new things thanks to you all. Recently a new refrigerator seemed to cause many devices to stop working, whether turned on from the KPL or iOS app. At the time I did not have a Filter Linc so troubleshooting inevitably led to a restore of the ISY99. Once the restore was complete, every time I open the console, I get an error for every single RF device that says "Cannot Communicate with X. Please check connections. However, all those RF devices work fine. They are all Motion Sensors, some are hard to reach otherwise I would have put them into Link mode and just re-link them all. One of them I have wired to a power adapter to avoid brining in a ladder every few months to change the battery. I wish they'd make a motion sensor you could hard wire... (Back to the issue) Some Tech Specs: PLM Status: 23.99.19 v9B Connected About Screen -Attached Error and Event Logs - Attached I've read about communication errors and troubleshooting but I've not put together exactly how or if that is even what is needed here... Thank you in advance for your input. ~michael ISY Error Log.v4.2.4__Fri 2015.01.30 02.28.48 PM.txt ISY-Events-Log.v4.2.4__Fri 2015.01.30 02.28.33 PM.txt Link to comment Share on other sites More sharing options...
LeeG Posted January 30, 2015 Share Posted January 30, 2015 Do you have a 99i or 994i? The logs indicate 4.2.x which is much later than 3.3.10 for a 99i. The RF only devices are asleep so physical comm is not possible without some physical action. Link to comment Share on other sites More sharing options...
stusviews Posted January 30, 2015 Share Posted January 30, 2015 RF devices do need to be in linking mode. Have you tried putting any one MS into linking mode before updating or restoring it? Link to comment Share on other sites More sharing options...
stusviews Posted January 30, 2015 Share Posted January 30, 2015 Lee, the image indicates that it's a 994i Link to comment Share on other sites More sharing options...
LeeG Posted January 30, 2015 Share Posted January 30, 2015 Click Help | About. What is displayed for Firmware? What is displayed for UI? Link to comment Share on other sites More sharing options...
mking0310 Posted February 4, 2015 Author Share Posted February 4, 2015 The image attached for about shows the firmware. All the ms works fine- the only issue is every time I open the console, I get an error message for every single MS, saying "Cannot communicate with...." IF I were to put each one into Linking mode, I am almost sure it would fix it, however I have too many and many are hard to reach. For example, the hidden door sensors are screwed into the hole in the door, one MS at the 14 ft ceiling and I just cannot imagine that if you restore the ISY, it needs all the RF devices to be re-linked. Link to comment Share on other sites More sharing options...
stusviews Posted February 4, 2015 Share Posted February 4, 2015 As difficult as it may be, you MUST put each battery powered device into linking mode. The Hidden door sensor does not need to be removed, see the Owner's Manual. Link to comment Share on other sites More sharing options...
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