twired Posted February 12, 2015 Share Posted February 12, 2015 Just installed a 2477D in the same 2-gang box with another 2477D that works fine. However this one continues to give me the "cannot determine insteon engine" error msg on the ISY994i,and therefore it will not add to the network. I have over 20 insteon devices working fine and communicating with the ISY. Since this one is close to several other insteon devices, I do not understand why the communications problem. It was previously installed in a another location and worked Ok. I have done a factory reset on the 2477D but no change.This is the first time I have had any real problems, so somewhat new to the forum. Looked at several postings, but not sure what to do next. Any ideas? Thanks. Link to comment Share on other sites More sharing options...
Techman Posted February 12, 2015 Share Posted February 12, 2015 Did you uninstall the device from the ISY before you did the factory reset? Link to comment Share on other sites More sharing options...
Jimbo.Automates Posted February 12, 2015 Share Posted February 12, 2015 Open the event viewer, set to level 3, try to add the device then select copy to clipboard and paste in a reply to this post and one of the insteon experts can help debug from that info. Sent from my Nexus 7 using Tapatalk Link to comment Share on other sites More sharing options...
twired Posted February 12, 2015 Author Share Posted February 12, 2015 Tried to install the device before and after factory reset. Just tried to add device again. Event log: Thu 02/12/2015 09:14:25 AM : [2a a8 53 ] Added to list of devices to link to ISYThu 02/12/2015 09:14:25 AM : [iNST-TX-I1 ] 02 62 2A A8 53 0F 0D 00Thu 02/12/2015 09:14:25 AM : [iNST-ACK ] 02 62 2A.A8.53 0F 0D 00 06 (00)Thu 02/12/2015 09:14:34 AM : [iNST-TX-I1 ] 02 62 2A A8 53 0F 0D 00Thu 02/12/2015 09:14:34 AM : [iNST-ACK ] 02 62 2A.A8.53 0F 0D 00 06 (00)Thu 02/12/2015 09:14:43 AM : [iNST-TX-I1 ] 02 62 2A A8 53 0F 0D 00Thu 02/12/2015 09:14:43 AM : [iNST-ACK ] 02 62 2A.A8.53 0F 0D 00 06 (00)Thu 02/12/2015 09:14:47 AM : [2A A8 53 0 ] Failed to add device, reason 3Thu 02/12/2015 09:14:47 AM : [All ] Writing 88 bytes to devicesThu 02/12/2015 09:14:47 AM : [iNST-TX-I2CS] 02 62 1C 5B BF 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0Thu 02/12/2015 09:14:47 AM : [iNST-ACK ] 02 62 1C.5B.BF 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 06 (00)Thu 02/12/2015 09:14:56 AM : [iNST-TX-I2CS] 02 62 1C 5B BF 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0Thu 02/12/2015 09:14:56 AM : [iNST-ACK ] 02 62 1C.5B.BF 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 06 (00)Thu 02/12/2015 09:15:05 AM : [iNST-TX-I2CS] 02 62 1C 5B BF 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0Thu 02/12/2015 09:15:06 AM : [iNST-ACK ] 02 62 1C.5B.BF 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 06 (00)Thu 02/12/2015 09:15:10 AM : [D2D EVENT ] Event [1C 5B BF 1] [ERR] [1] uom=0 prec=-1Thu 02/12/2015 09:15:10 AM : [ 1C 5B BF 1] ERR 1Thu 02/12/2015 09:15:10 AM : [27 D 4 1 ] Link 12 : 0F98 [E2042A4CCCFF0004] Writing [E2042A4CCCFF0004]Thu 02/12/2015 09:15:10 AM : [iNST-TX-I2CS] 02 62 27 0D 04 1F 2F 00 00 02 0F 9F 08 E2 04 2A 4C CC FF 00 04 EEThu 02/12/2015 09:15:10 AM : [iNST-ACK ] 02 62 27.0D.04 1F 2F 00 00 02 0F 9F 08 E2 04 2A 4C CC FF 00 04 EE 06 (00)Thu 02/12/2015 09:15:19 AM : [iNST-TX-I2CS] 02 62 27 0D 04 1F 2F 00 00 02 0F 9F 08 E2 04 2A 4C CC FF 00 04 EEThu 02/12/2015 09:15:19 AM : [iNST-ACK ] 02 62 27.0D.04 1F 2F 00 00 02 0F 9F 08 E2 04 2A 4C CC FF 00 04 EE 06 (00)Thu 02/12/2015 09:15:28 AM : [iNST-TX-I2CS] 02 62 27 0D 04 1F 2F 00 00 02 0F 9F 08 E2 04 2A 4C CC FF 00 04 EEThu 02/12/2015 09:15:28 AM : [iNST-ACK ] 02 62 27.0D.04 1F 2F 00 00 02 0F 9F 08 E2 04 2A 4C CC FF 00 04 EE 06 (00)Thu 02/12/2015 09:15:32 AM : [27 D 4 1 ] Link 12 : 0F98 [E2042A4CCCFF0004] *Failed Writing [E2042A4CCCFF0004]Thu 02/12/2015 09:15:32 AM : [D2D EVENT ] Event [27 D 4 1] [ERR] [1] uom=0 prec=-1Thu 02/12/2015 09:15:32 AM : [ 27 D 4 1] ERR 1Thu 02/12/2015 09:15:32 AM : [2E 81 59 1 ] Link 1 : 0FF0 [E201269409FF0001] Writing [E201269409FF0001]Thu 02/12/2015 09:15:32 AM : [iNST-TX-I2CS] 02 62 2E 81 59 1F 2F 00 00 02 0F F7 08 E2 01 26 94 09 FF 00 01 1BThu 02/12/2015 09:15:32 AM : [iNST-ACK ] 02 62 2E.81.59 1F 2F 00 00 02 0F F7 08 E2 01 26 94 09 FF 00 01 1B 06 (00)Thu 02/12/2015 09:15:41 AM : [iNST-TX-I2CS] 02 62 2E 81 59 1F 2F 00 00 02 0F F7 08 E2 01 26 94 09 FF 00 01 1BThu 02/12/2015 09:15:41 AM : [iNST-ACK ] 02 62 2E.81.59 1F 2F 00 00 02 0F F7 08 E2 01 26 94 09 FF 00 01 1B 06 (00)Thu 02/12/2015 09:15:50 AM : [iNST-TX-I2CS] 02 62 2E 81 59 1F 2F 00 00 02 0F F7 08 E2 01 26 94 09 FF 00 01 1BThu 02/12/2015 09:15:50 AM : [iNST-ACK ] 02 62 2E.81.59 1F 2F 00 00 02 0F F7 08 E2 01 26 94 09 FF 00 01 1B 06 (00)Thu 02/12/2015 09:15:54 AM : [2E 81 59 1 ] Link 1 : 0FF0 [E201269409FF0001] *Failed Writing [E201269409FF0001]Thu 02/12/2015 09:15:54 AM : [D2D EVENT ] Event [2E 81 59 1] [ERR] [1] uom=0 prec=-1Thu 02/12/2015 09:15:54 AM : [ 2E 81 59 1] ERR 1 Link to comment Share on other sites More sharing options...
LeeG Posted February 12, 2015 Share Posted February 12, 2015 A device being close to another does not mean much since from a wiring perspective it could be many feet away and on a different circuit. The trace shows multiple problems, Device 2A A8 53 is sent multiple commands and gets no response. With A & 8 in the address it could be the wrong address. Could also be on the opposite 120v without good 120v leg coupling. Device 1C 5B BF is also sent multiple commands with no response. Same issues with B & 8 could apply. Device 2E 81 59 is also sent multiple commands with no response. Check the 120v leg coupling by tapping PLM set button 4 times to generate a beacon RF test message and see how these devices and others on the Insteon network respond. Link to comment Share on other sites More sharing options...
Xathros Posted February 12, 2015 Share Posted February 12, 2015 Is the PLM plugged directly into the wall or is it on a power strip/surge protector? PLM's work best when connected directly to the powerline and should not be on any kind of power strip that may contain noise filters. Ensure that there is no other unfiltered electronic equipment also plugged in at the PLM location. -Xathros Link to comment Share on other sites More sharing options...
twired Posted February 12, 2015 Author Share Posted February 12, 2015 Ok. I feel a bit stupid. It was a wrong address! The newly added device is on the same circuit as the other 2477D in the 2-gang box. The other 2 devices with no response are both battery operated remotes that I did not set into link mode. So things are good here, and it appears I do not need to run the 4-tap test on the PLM. Is there a similar test I could run my brain?? Thanks much for your help! Link to comment Share on other sites More sharing options...
LeeG Posted February 12, 2015 Share Posted February 12, 2015 Using the wrong address is not unusual. Easy to confuse 8/B . Glad things are working. Link to comment Share on other sites More sharing options...
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