KPL buttons missing

[dpmenzer]

So, I was trying to be a little proactive, so this weekend I replaced my old PLM with a piggy back access point with a new dual band PLM. Then the trouble started. I have several 6 button KPLs that run scenes. After installing the new PLM I can control the lights attached to the KPLs, but the 4 buttons I use for scenes are completely disfunctional. In fact, when I press one, I see zero activity on the Activity Monitor. I have factory reset a KPL as a test, no change, and since it is several (all that I have installed) KPLs behaving this way I don't believe it is due to hardware. 

 

Any suggestions, I need to fix this as my wife now leaves all the lights on all night long!

 

Thanks

 

Dave

[LeeG]

Did you follow the Wiki instructions for replacing PLM?

 

Powered down PLM, powered down ISY

Installed new PLM and powered it up

Powered up ISY

Did a File | Restore Modem (PLM)

 

It is most important that ISY was powered down before installing new PLM.  Otherwise ISY will not know about new PLM

 

Also NEVER do a Delete Modem (PLM)

[dpmenzer]

Lee,

 

Thanks, and yes, I followed your instructions to install a new PLM religiously, hence my confusion on it not working. Again, the odd part is only the 4 central buttons appear to be non-functional. The lights attached to the KPL work locally and from the ISY console. The programs attached to the KPL buttons run correctly, if I launch from the console (run if or then). But in the Event Viewer I see nothing, even at Level 3 when I press a KPL button (the A-D buttons).

[stusviews]

Delete and re-add a KPL.

[LeeG]

dpmenzer

 

If interested in taking an active analysis of problem, right click on KeypadLinc primary node (ONOFF) select Diagnostics | Show Device Links Table.  Post the displayed image.  Either the KPL or PLM is missing link records. 

[dpmenzer]

Removing and replacing fixed the issue.

 

Really appreciate the prompt help here from all.