can not login to ISY994 remotely

[remedy1234]

Hi All,

I cannot login remotely to a ISY994 remotely...I'm getting a JAVA error.I added site to edited java list.This system was installed 17 months ago.Do I need to locally access and update system?System is running fine and access to mobillinc is running.

Thanks Tim 

[larryllix]

Hi All,

I cannot login remotely to a ISY994 remotely...I'm getting a JAVA error.I added site to edited java list.This system was installed 17 months ago.Do I need to locally access and update system?System is running fine and access to mobillinc is running.

Thanks Tim 

Isn't MobiLinc remote access?

 

Your text is not detailed enough.

What are you using to attempt remote access that is not working? 

Was remote access working before?

[remedy1234]

Hi Larry,

Thanks for the reply.I'm using MAC,yes it was working before.I am getting the JAVA error on the start up window,usually I would just add it to the java edit list and it would go through when that error came up.However the system has not been updated since it was installed.The customer is a state away and I am trying to avoid a unneeded trip or a remote log on do to his busy schedule.This happen before due to a system the was not updated and Steve Lee ended up doing a remote log in with the customer.He could not even access system locally.

Tim

[remedy1234]

Yes mobilinc is remote access but the customer wanted some scene changes and I a keypad might need to be restored.

[larryllix]

Sorry. I know very little of the Mac apps or operations.

 

Have you installed certificate(s) allowing remote access?

[remedy1234]

Yes,I think the system just needs updating to current firmware ,its been 14 months...just seeing if I can do it easy.

[larryllix]

If you cannot access it remotely how can you update ISY firmware?

 

The other thing that happens to some running multiple firmware versions is Java applet access to the ISY version doesn't match.

[LeeG]

remedy1234

 

I have never accessed my ISY remotely and I install every ISY image, Beta and Official released (except 5.0 Alpha).

 

Don't know what you want to update to so I will use 4.3.3 RC2 as an example.  Go to the 4.3.3 RC2 announcement and click on 2m1 line that matches your 994i.  That will download the ISY image to your computer.  Follow 2m2, 2m3 and 3. to install downloaded ISY image from your computer.

 

Then click on 4.a to install matching Admin Console.

 

If some other ISY image is desired the instruction line numbers may be different but the sequence is the same.

 

Only takes a few minutes.  Feel free to follow up with questions if needed.

[remedy1234]

Hi Lee,

Thanks for the reply.I think its 3.3.10...I do not see a admin console for that any more.

Tim

[LeeG]

3.3.10 is so old I don't you want to upgrade to that unless using a very old 99i.

 

4.2.30 is the latest Official release for 994i.  That information is posted in Current Release, Betas and Bug Reports 

 

http://forum.universal-devices.com/topic/15795-release-4230-is-now-official/

[LeeG]

I may have misunderstood, is the ISY remote to your location and you want to do everything remotely?

[remedy1234]

I installed an ISY994 at a customers house back in 01/14,It has been working fine and I could access remotely and through mac and Mobilinc.I have not access it in probably a year now,through Mac.I still can access through mobilinc but not the mac(customer ask me to make some scene changes).It has not been updated since the install.My guess is its an older firmware version and Java will not let me in remotely even when its on the list.I have had this problem before with another customer and it had to be accessed with a logmein to there computer locally,the job is 3 hours away and I am trying to avoid a trip or setting up a time with the customer because of his busy schedule.

[LeeG]

I got that sense when reading from the beginning.   Sorry, I am not the best resource for working through Mac remote access.

[remedy1234]

I have Windows computer also...suggestions?

[remedy1234]

Result on windows

"Socket Open failed java.net.ssl.SSLHandshakeException:Server chose SSLv3,but that protocol version is not enabled or not supported by the client"

I was using 4.2.30

[LeeG]

From the 4.2.30 announcement

 

Important Notes
- Due to a major SSLv3 vulnerability (POODLE), all SSLv3 functionality is disabled. On the 994i series, TLS1.1 is now the default protocol. On PRO series, you can choose up to TLS 1.2.

[remedy1234]

Thanks Lee,

I remember doing something with TLS on mac...not on windows.I will work on that,the question is can it be fix remotely?If it can is there any other post that explain how to do it?Both on Mac and Windows.I will search and get back with you tomorrow.AGAIN! Thank you for all you dedication to this product it is greatly appreciated...you have helped me from the beginning and it is nice to come back and feel welcomed and find that your service is exactly the same"OUTSTANDING"

THANKS TIM