ingeborgdot Posted August 12, 2015 Share Posted August 12, 2015 I just to my and installed my new isy994i. It has one issue though. My newest switchlinc won't communicate with it. The switch is only 3 months old. It works fine but the isy says it can't communicate with it. Should I reinstall it? If so, what would the proper procedure be? Also, one of the directions on installing the new isy994i in place of the 99 was Change QueryAll program to point to the main Scene (My Lighting or ISY). Where do I go to do that? I have forgotten I guess. Link to comment Share on other sites More sharing options...
Teken Posted August 12, 2015 Share Posted August 12, 2015 This is the WiKi that references all the material you need to complete a successful migration from a 99 to 994 Series Controller: http://wiki.universal-devices.com/index.php?title=ISY-994i_Series:Migrating_To_Your_ISY-994i If the ISY-994 has not been updated to the latest 4.3.10 RC 5 Beta please follow the instructions listed in this thread: http://forum.universal-devices.com/topic/16427-release-4310-rc5-is-now-available/page-1 If both of the above has been completed you can select the device in question in the *Device Tree* to the left of the console and select *Right Mouse Click* and pick restore device. Link to comment Share on other sites More sharing options...
LeeG Posted August 12, 2015 Share Posted August 12, 2015 Go to Programs | Details, scroll down and Edit QueryAll Program. The QuertAll Program has a Set Scene 'My Lighting' Query or Set Scene 'ISY' Query depending on whether the QueryAll came from a 99i or 994i. The Set Scene should specify the name just below Network on the Main tab display. The name (ISY or My Lighting) depends on whether configuration was migrated from 99i or created on 994i. Run Tools | Diagnostics | Event Viewer at LEVEL 3. Turn On the SwitchLinc with the Admin Console and post the event trace. May be necessary to Delete and readd SwitchLinc using New INSTEON Device but that may not help. Depends on what the event trace shows. Link to comment Share on other sites More sharing options...
ingeborgdot Posted August 12, 2015 Author Share Posted August 12, 2015 I can't remember how to upload to this forum. I was going to show you my QueryAll in programs. I am kind of out of touch with this. I have updated the firware and followed all the steps other than the Query. I tried to do a restore on the SwitchLinc but it just can't communicate with the isy. I works fine when I turn it on but for some reason it just won't communicate. It did with my isy99. Link to comment Share on other sites More sharing options...
LeeG Posted August 12, 2015 Share Posted August 12, 2015 This is my QueryAll Program as my 994i was migrated from a 99i. QueryAll - [iD 0072][Parent 0001] If Time is 3:00:00AM Then Set Scene 'My Lighting' Query Else - No Actions - (To add one, press 'Action') Link to comment Share on other sites More sharing options...
Teken Posted August 12, 2015 Share Posted August 12, 2015 I tried to do a restore on the SwitchLinc but it just can't communicate with the isy. I works fine when I turn it on but for some reason it just won't communicate. It did with my isy99. Hard reset the device in question then do a device restore and let us know if it operates as expected. If doing this action still does not resolve the issue where you can see the status of the device and control it via the Admin Console. Delete the device from the ISY and then add it back and report back success / failure. All of this assumes your problem is not a lack of coupling / bridging issue. It also assumes this is not a noise maker / signal sucker issue like from a bad load such as CFL / LED lighting. If the above loads are present and you have completed the first step of deleting, adding, the device back into the ISY Series Controller. Simply remove the load (bulb) and report back if you're able to control the load via the Admin Console. Link to comment Share on other sites More sharing options...
ingeborgdot Posted August 13, 2015 Author Share Posted August 13, 2015 I've had an isy99 for years and have never had an issue. Now, I get the isy994i and a small one crops up. It is standard bulbs in the light. I will delete the device and add it back in and see what happens. Link to comment Share on other sites More sharing options...
ingeborgdot Posted August 13, 2015 Author Share Posted August 13, 2015 I deleted it and put it back in but it is still doing the same thing. It won't communicate. Link to comment Share on other sites More sharing options...
stusviews Posted August 13, 2015 Share Posted August 13, 2015 Is there a ! next the the problem SwitchLinc? Which specific SwitchLinc? Link to comment Share on other sites More sharing options...
ingeborgdot Posted August 13, 2015 Author Share Posted August 13, 2015 Yes there is that red mark. It is the 2477D Dual Band SwitchLinc Dimmer that I bought 4 months ago. It had no problems with the isy99. Everything with it has worked well other than the issues that the isy99 was running into. Link to comment Share on other sites More sharing options...
stusviews Posted August 13, 2015 Share Posted August 13, 2015 The indicates, as you concluded, a communication problem. A good test is to swap the problem dimmer with a known good dimmer. If the problem follows the location, then there's something on the powerline causing the difficulty. If the problem follows the dimmer, then the device is defective. Alternatively, disconnect and/or unplug everything else on that same circuit. Turning something off is not sufficient. It must be unplugged/disconnected. Can the ISY communicate with the dimmer? Link to comment Share on other sites More sharing options...
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