iraungar Posted August 15, 2015 Share Posted August 15, 2015 Tried many ways to get link - cant make anything happen. New user and trying to find my way. Anyone want to help! Link to comment Share on other sites More sharing options...
stusviews Posted August 15, 2015 Share Posted August 15, 2015 Have you tried, "Link Sensor," under, "Link Management?" BTW, the sensor has to be placed into linking mode first. Link to comment Share on other sites More sharing options...
Teken Posted August 15, 2015 Share Posted August 15, 2015 Tried many ways to get link - cant make anything happen. New user and trying to find my way. Anyone want to help! Besides what Stu has suggested I wanted to make sure your environment is populated with enough dual band devices. If the sensor is very far away from the 2413S PLM please temporary bring it next to the device for linking. It also goes with out saying if your ISY Series Controller has not been updated for awhile. Please consider updating to the latest 4.3.10 RC5 build as it incorporates many new devices not previously supported etc. Link to comment Share on other sites More sharing options...
iraungar Posted August 15, 2015 Author Share Posted August 15, 2015 Thank you both! I tried both "Start Linking" and "Link a Sensor" without response. "linking mode" is unclear. there are 3 flashing modes - tried them all. In "link sensor" it asks for address. I assume this is ISY static address? Link to comment Share on other sites More sharing options...
stusviews Posted August 15, 2015 Share Posted August 15, 2015 The address is the Insteon ID that looks something like 3B.FA.74. Sometimes B and 8 are hard to differentiate. Don't forget to put the sensor into linking mode first. Link to comment Share on other sites More sharing options...
iraungar Posted August 15, 2015 Author Share Posted August 15, 2015 WOW!! Thank you - there is no where in any of the literature that says that is the address!! Link to comment Share on other sites More sharing options...
iraungar Posted August 15, 2015 Author Share Posted August 15, 2015 WORKS!! Much appreciated - was getting frustrated! My first forum success! Link to comment Share on other sites More sharing options...
stusviews Posted August 15, 2015 Share Posted August 15, 2015 Here's some good reading: User Guide. What you were looking for is at the top of page 18. Enjoy Link to comment Share on other sites More sharing options...
iraungar Posted August 15, 2015 Author Share Posted August 15, 2015 TY - Very Kind! Link to comment Share on other sites More sharing options...
iraungar Posted August 16, 2015 Author Share Posted August 16, 2015 Good morning! What would cause a Responder - Dual linc switch dimmer to lose communication with ISY when no other event occured. What is the proper way to reconnect?? Link to comment Share on other sites More sharing options...
Teken Posted August 16, 2015 Share Posted August 16, 2015 Good morning! What would cause a Responder - Dual linc switch dimmer to lose communication with ISY when no other event occured. What is the proper way to reconnect?? Normally if a device was operating perfectly fine for a long period of time. The most common scenario is someone has plugged in some kind of noise maker / signal sucker. The first thing that comes to mind is the common smarphone / tablet charger. Other times its someone unplugging a dual band device that was coupling / bridging the Insteon network. Usually seen when a vacuum cleaner is inserted to do weekly chores etc. To connect all you need to do is select the device in question on the device tree and select query. Link to comment Share on other sites More sharing options...
iraungar Posted August 16, 2015 Author Share Posted August 16, 2015 ISY registers state of device when I manually turn on/off switch, appears to be able to query and restore but gives error when attempt to turn on/off from ISY controller!! Link to comment Share on other sites More sharing options...
iraungar Posted August 16, 2015 Author Share Posted August 16, 2015 Seems to query without issue but communication is not reestablished! Link to comment Share on other sites More sharing options...
iraungar Posted August 16, 2015 Author Share Posted August 16, 2015 and is there any way to prevent these loses of communication! the situations you mention are common and dont suggest a stable environment!! Link to comment Share on other sites More sharing options...
Teken Posted August 16, 2015 Share Posted August 16, 2015 ISY registers state of device when I manually turn on/off switch, appears to be able to query and restore but gives error when attempt to turn on/off from ISY controller!! Seems to query without issue but communication is not reestablished! and is there any way to prevent these loses of communication! the situations you mention are common and dont suggest a stable environment!! Please state the model of switch linc dimmer to insure its a dual band unit. Please also confirm you have proper coupling / bridging to this device. You may reference the 2413S PLM user guide as to how to determine same leg / opposite leg. Lastly, have you confirmed there are no cell chargers or similar plugged in? Link to comment Share on other sites More sharing options...
iraungar Posted August 16, 2015 Author Share Posted August 16, 2015 Thank you for your thoughtful replies!! All items purchased in 2014 Switchlinc 2477D V41 Can only find quickstart guide for PLM - ?same/opposite legs?? There are always some form of Ipad/Iphone - etc chargers plugged in somewhere in house!! Link to comment Share on other sites More sharing options...
paulbates Posted August 16, 2015 Share Posted August 16, 2015 The quick start guide provides the steps for testing whether your dual band devices are on the same or opposite power legs in your panel. Because Insteon signals can travel through your powerline, its important that both legs be "bridged" so that the Insteon signals traverse both. Dual band devices like the PLM can do this if there is another dual band device on the opposite leg. The steps in the quick start guide run the test that prove (or dis-prove) this. Be patient with getting the 4 quick presses right, it can take a few tries to get it right. Link to comment Share on other sites More sharing options...
iraungar Posted August 16, 2015 Author Share Posted August 16, 2015 Thank You - 4 taps - PLM beeps - Switch Linc Dimmer flashes red for about 10 secs - turns white!! Curiously switch works for 1 attempt from ISY console - then stops with communication error! Link to comment Share on other sites More sharing options...
iraungar Posted August 16, 2015 Author Share Posted August 16, 2015 What is significance of same or opposite phase?/leg? Link to comment Share on other sites More sharing options...
iraungar Posted August 16, 2015 Author Share Posted August 16, 2015 so the 2 legs are the 2 sides of a 220v powerline, 110 phase right and 110 phase left! Link to comment Share on other sites More sharing options...
iraungar Posted August 16, 2015 Author Share Posted August 16, 2015 and the fact that switchlinc flashed red indicates it is on the same phase correct?? Link to comment Share on other sites More sharing options...
LeeG Posted August 16, 2015 Share Posted August 16, 2015 Note that the 120v legs alternate vertically on power panel, not left side is leg 1, right side is leg 2. Link to comment Share on other sites More sharing options...
iraungar Posted August 16, 2015 Author Share Posted August 16, 2015 so then why the communication difficulty? Link to comment Share on other sites More sharing options...
LeeG Posted August 16, 2015 Share Posted August 16, 2015 Not sure about the short Red flashing. Normally the device will flash the same color for the full time PLM is sending the RF Beacon signal. The fact that it went to White raises the question of how well RF signal is being received. Just ran the Beacon test here. All the Dual Band SwitchLincs flashed for as long as the PLM sent the Beacon message. Link to comment Share on other sites More sharing options...
iraungar Posted August 16, 2015 Author Share Posted August 16, 2015 Ran beacon test again - will flash red then stop - white - the flash red again! Link to comment Share on other sites More sharing options...
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