slpelts Posted November 20, 2015 Share Posted November 20, 2015 I just crashed my ISY... I did upgrade and it is now dead... can somebody point me to how to restore it? I cannot ping it or anything at this point thanks I am frantic as time is so limited now Link to comment
slpelts Posted November 20, 2015 Author Share Posted November 20, 2015 Not accessible from network at all. Link to comment
Techman Posted November 20, 2015 Share Posted November 20, 2015 I just crashed my ISY... I did upgrade and it is now dead... can somebody point me to how to restore it? Do you have a good ISY backup? Which ISY do you have What is your ISY firmware? Are you and the ISY at the same location? Link to comment
slpelts Posted November 20, 2015 Author Share Posted November 20, 2015 Yes did back up before did 'upgrade' isy-994i Pro no idea on firmware. but can't imagine it was old version as I try to keep up to date yes at same location, same network. can no longer ping device i have tried to reset it after 20 minutes w/o a response on network I know it has memory card which I could access to format or whatever.. thanks Link to comment
Techman Posted November 20, 2015 Share Posted November 20, 2015 Yes did back up before did 'upgrade' isy-994i Pro no idea on firmware. but can't imagine it was old version as I try to keep up to date yes at same location, same network. can no longer ping device i have tried to reset it after 20 minutes w/o a response on network I know it has memory card which I could access to format or whatever.. thanks Which lights on the front of the ISY are either on or blinking Are you able to control any devices from the ISY You mentioned that you did an upgrade, what upgrade did you do? Link to comment
slpelts Posted November 20, 2015 Author Share Posted November 20, 2015 Power light is only light on or blinking I was in the ISY Admin and in help it said upgrade to whatever version... sorry I don't know which one. it did a backup then started the upgrade. no communication with device since after about 20 minutes I power down the ISY and plugged back in nothing except power light Link to comment
Techman Posted November 20, 2015 Share Posted November 20, 2015 Power light is only light on or blinking I was in the ISY Admin and in help it said upgrade to whatever version... sorry I don't know which one. it did a backup then started the upgrade. no communication with device since after about 20 minutes I power down the ISY and plugged back in nothing except power light You need to clear out your Java Cache including applications, then install the current version of the Administrative Console (4.3.26) for the ISY. You should also remove power from the PLM and the ISY, then power up the PLM, wait about 15 seconds then power up the ISY. Let me know if that helps. Link to comment
slpelts Posted November 20, 2015 Author Share Posted November 20, 2015 no good. unplugged ISY & PLM downloaded and installed latest Admin Console plugged in PLM wait plugged in ISY power light only run admin console msg .. ISY Finder: not found Link to comment
slpelts Posted November 20, 2015 Author Share Posted November 20, 2015 the ISY doesn't show up on the network so don't think admin console will find it??? it was programmed w/ static ip address Link to comment
jerlands Posted November 20, 2015 Share Posted November 20, 2015 the ISY doesn't show up on the network so don't think admin console will find it??? it was programmed w/ static ip address Check your router and see that it's properly configured... Jon... Link to comment
Techman Posted November 20, 2015 Share Posted November 20, 2015 the ISY doesn't show up on the network so don't think admin console will find it??? it was programmed w/ static ip address Take a look at this thread http://forum.universal-devices.com/topic/16624-isy-finder-not-found/?hl=%2Bisy+%2Bfinder Link to comment
larryllix Posted November 21, 2015 Share Posted November 21, 2015 Check your router and see that it's properly configured... Jon... Along with that. check your router and see if the ISY MAC address is showing up. Perhaps ISY has lost it's IP address assignment in the router and/or itself, for some reason. This would mean you are pinging the wrong address. Link to comment
stusviews Posted November 21, 2015 Share Posted November 21, 2015 That's possible only if you happen to know the MAC address or the ISY Finder starts. You may be able to find the ISY by searching the first three groups of hexadecimal digits which are 00:21:B9. Link to comment
slpelts Posted November 21, 2015 Author Share Posted November 21, 2015 Along with that. check your router and see if the ISY MAC address is showing up. Perhaps ISY has lost it's IP address assignment in the router and/or itself, for some reason. This would mean you are pinging the wrong address. I have scanned the entire network and the device is NOT on the network. I have software to identify all IPs on network That's possible only if you happen to know the MAC address or the ISY Finder starts. You may be able to find the ISY by searching the first three groups of hexadecimal digits which are 00:21:B9. I have smart network switches and it isn't there Link to comment
larryllix Posted November 21, 2015 Share Posted November 21, 2015 Unless somebody has a better ide and you have a decent backup I would be doing a factory reset at this time. You should open a ticket with UDI. I am sure they can give you better guidance in this matter. Link to comment
slpelts Posted November 21, 2015 Author Share Posted November 21, 2015 Unless somebody has a better ide and you have a decent backup I would be doing a factory reset at this time. You should open a ticket with UDI. I am sure they can give you better guidance in this matter. ok I am game for a factory reset. can anybody point me to the step by step instructions on how to do that? thanks Link to comment
stusviews Posted November 21, 2015 Share Posted November 21, 2015 ok I am game for a factory reset. can anybody point me to the step by step instructions on how to do that? thanks http://www.universal-devices.com/contact-support/ Link to comment
jerlands Posted November 21, 2015 Share Posted November 21, 2015 Contacting support is the best idea but you might first try plugging ISY directly into the router (maybe replace the cable too.) Here's a link to the manual.. appendix B 994i User Guide Jon... Link to comment
slpelts Posted November 21, 2015 Author Share Posted November 21, 2015 Contacting support is the best idea but you might first try plugging ISY directly into the router (maybe replace the cable too.) Here's a link to the manual.. appendix B 994i User Guide Jon... I am hosed!!! pushed reset button down for 60 seconds never rebooted or went out... thanks for all help i have contacted support Link to comment
larryllix Posted November 21, 2015 Share Posted November 21, 2015 I am hosed!!! pushed reset button down for 60 seconds never rebooted or went out... thanks for all help i have contacted support Have you checked your SD card to make sure it is connected properly? IIRC it works like a ballpoint pen with a click-click action. Link to comment
slpelts Posted November 21, 2015 Author Share Posted November 21, 2015 Have you checked your SD card to make sure it is connected properly? IIRC it works like a ballpoint pen with a click-click action. Yes, familiar with the SD card. Pulled it out and checked that it is readable with files on it. thanks Link to comment
larryllix Posted November 21, 2015 Share Posted November 21, 2015 Sound like you are going to need UDI to help you rebuild your image. Nothing personal. Just your SD card. Link to comment
slpelts Posted November 21, 2015 Author Share Posted November 21, 2015 a new personal image wouldn't hurt either!!! thanks for helping the timing could not be worse for me but as with electronics it is the nature of the beast Link to comment
MWareman Posted November 21, 2015 Share Posted November 21, 2015 If there is suspicion that the device has a static IP that's not valid for the current network, you can always connect the USB port to a computer and use a serial terminal to access the console. From there, you should be able to find the current network settings (IP), and change the device from static to dhcp if necessary. Link to comment
slpelts Posted November 21, 2015 Author Share Posted November 21, 2015 If there is suspicion that the device has a static IP that's not valid for the current network, you can always connect the USB port to a computer and use a serial terminal to access the console. From there, you should be able to find the current network settings (IP), and change the device from static to dhcp if necessary. ok. what settings do I need to talk to the isy via serial? baud, stop, bits.... Link to comment
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