baabm Posted December 4, 2015 Share Posted December 4, 2015 I went to perform a backup today and at about the 40% mark, I got the following errors: "cannot create the zip file" and "could not retrieve file /conf/228c40.rec". Then I decided to reload java (it was one version old), so I loaded the newest version, cleared the java cache, and restarted the console - and got the same problem when I tried to do a backup again. I am running 4.3.26 on the latest version of safari. Any ideas what I should try next? Thanks, Bob Link to comment
Teken Posted December 4, 2015 Share Posted December 4, 2015 I went to perform a backup today and at about the 40% mark, I got the following errors: "cannot create the zip file" and "could not retrieve file /conf/228c40.rec". Then I decided to reload java (it was one version old), so I loaded the newest version, cleared the java cache, and restarted the console - and got the same problem when I tried to do a backup again. I am running 4.3.26 on the latest version of safari. Any ideas what I should try next? Thanks, Bob Hello Bob, Do you so happen to have lots of 3rd party devices sending variables to the ISY? Link to comment
jerlands Posted December 4, 2015 Share Posted December 4, 2015 What device does the address 22.8c.40 belong to? Jon... Link to comment
baabm Posted December 4, 2015 Author Share Posted December 4, 2015 I don't think so...I have 100% insteon devices, some old but most new (dual mode), including 2 insteon motion detectors, and a garage door sensor/trigger. I can't think of anything that is 3rd party, can you give me an example of such a device? Thanks, Bob Link to comment
baabm Posted December 4, 2015 Author Share Posted December 4, 2015 it is a KPL. And since I now know that the file relates to that device, I tried to restore that KPL, and immediate got an error saying that it couldn't read that same file name, so the restore failed. Link to comment
Teken Posted December 4, 2015 Share Posted December 4, 2015 I don't think so...I have 100% insteon devices, some old but most new (dual mode), including 2 insteon motion detectors, and a garage door sensor/trigger. I can't think of anything that is 3rd party, can you give me an example of such a device? Thanks, Bob A third party device would be say a Autelis Bridge, RPi, which sends data to the 994 Series Controller. I ask because sometimes the send rate overwhelms the controller and tasks that are queued stop other processes from being completed. Also if you have lots of programs that are running you can eliminate that as a possible cause and disable the program (root) folder and try again. Link to comment
jerlands Posted December 4, 2015 Share Posted December 4, 2015 it is a KPL. Something's wrong with it's database file. You could try to restore it and see if that helps. Jon... Link to comment
baabm Posted December 4, 2015 Author Share Posted December 4, 2015 I got a "could not read that file" error when trying to do a restore. So then I tried to write updates to the device, but it just sits there and doesn't seem to do anything. Link to comment
Teken Posted December 4, 2015 Share Posted December 4, 2015 I got a "could not read that file" error when trying to do a restore. So then I tried to write updates to the device, but it just sits there and doesn't seem to do anything. Reboot the controller and try again and report back. Link to comment
jerlands Posted December 4, 2015 Share Posted December 4, 2015 I got a "could not read that file" error when trying to do a restore. So then I tried to write updates to the device, but it just sits there and doesn't seem to do anything. you may have to delete the device then add it back. Jon... Link to comment
baabm Posted December 4, 2015 Author Share Posted December 4, 2015 I rebooted the controller and tried to do a backup and got the same error. Thanks for all the help. Perhaps tomorrow I will delete the device and add it back as Jon has suggested. Thanks, Bob Link to comment
jerlands Posted December 4, 2015 Share Posted December 4, 2015 I rebooted the controller and tried to do a backup and got the same error. Thanks for all the help. Perhaps tomorrow I will delete the device and add it back as Jon has suggested. Thanks, Bob Another option.. you could restore from your last good backup (though any changes made between then and now would be deleted.) Jon... Link to comment
baabm Posted December 5, 2015 Author Share Posted December 5, 2015 Thanks for the suggestion to use a previous backup, but I had an insteon device failure since my last backup and had to replace the device, so I didn't think the restore would work correctly. I ended up deleting the device and adding it back in. In the process, I found 4 other devices that needed to be deleted and added back in order for the backup to finally succeed. It seems that everytime I go away (which is when I really want this system to work properly) something happens and I spend hours trying to get it back to a working state again...oh well, that's life. Thanks, Bob Link to comment
jerlands Posted December 5, 2015 Share Posted December 5, 2015 Thanks for the suggestion to use a previous backup, but I had an insteon device failure since my last backup and had to replace the device, so I didn't think the restore would work correctly. I ended up deleting the device and adding it back in. In the process, I found 4 other devices that needed to be deleted and added back in order for the backup to finally succeed. It seems that everytime I go away (which is when I really want this system to work properly) something happens and I spend hours trying to get it back to a working state again...oh well, that's life. Thanks, Bob I've thought it'd be a good idea for ISY to have scheduled backups to help prevent this. Options to backup on change or simple notification (you've made changes... want to backup?) Jon... Link to comment
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