I have the 2487s and been using for awhile.  6 button.

 

other day, I noticed that the top and bottom larger buttons are now illuminated differently.  It appears that behind the top button are the two lights as is the bottom.  I understand that it could be converted to an 8button switch but I didn't do anything and it is now acting like that.  

I had the top/bottom buttons controlling the attached overhead light but now I have to only push the top left side of the button to turn on/off light.

 

any idea  how I can get this back to original configuration?  I tried to 'restore' and still operating differently

 

thanks

 

That surely seems as though the KPL is in 8-button mode. Pull the SET button at the bottom of the switch all the way out, and wait 10 seconds. While simultaneously pressing the ON and OFF buttons, push the SET button back in to its normal position (do not press the SET button all the way in, rather let it return to its normal position). Be sure to press the ON and OFF buttons in the middle and not on one side or the other!!

thanks.  I tried a few times but can't seem to get it back to 6 button.

getting the 'middle' of both buttons and pushing switch in takes more hands that I have..

I use my thumb and index finger to hold the bottom and top buttons, respectively and a small screwdriver in the other hand to push in the set button. But it's OK to get help

I tried and believe I did it correctly but it never reset..

Factory reset the KPL, then restore the device.

Edited January 11, 20169 yr by stusviews

I have reset it and still operating at 8 button KPL.

 

Guess time to replace it.  Seems like I am replacing a device every month...

Note that resetting the KPL does not cause it to enter 6 button mode if the device was manufactured as an 8 button device.  Also a Device Restore will not put it into 6 button mode.  Use the procedure in the User Guide to set to 6 button mode.  The ISY has no function for changing a KPL button mode.    

slpelts,

 

You said that you have been using it for a while and it is six-button.  The question I have is whether it arrived new as a six-button?

 

I understand that 2487 is a six-button keypad, but I am wondering if a mistake was made at shipment and they sent you an eight-button deivce with a six-button frame. 

 

I definitely like the suggestion by LeeG to see if you can turn it back into a six-button device.

It has always been a 6 button KPL until a few days ago.  

 

I found User Guide but did not see anything about changing to 6 button mode from 8 button mode

I have been using it for about a year w/o any problems as a 6 button KPL.

 

However, I am thinking if it is in 8 button mode maybe I will just get the new buttons and use a 8 button

AFAIK, the 2487S was and is available only as a 6-button device. What specific steps are you taking to factory reset the KPL?