Scene Falures

TheWabit · March 22, 2016

I am trying to post a communication log - But for the life of me I cant remember how. Can someone remind me please?

jerlands · March 22, 2016

For the Event Log I copy then paste into word before posting

For the Error Log I open in Word, copy then paste

For Event Viewer copy to clipboard then paste.

If you want to upload a file select more "More Reply Options" next to Post button.

Jon...

TheWabit · March 22, 2016

My scenes seem to work fine with few anomalies. But most scenes fail. I have moved the PLM and ISY all over the house with no change in the result. Could this be a failing PLM?

Mon 03/21/2016 09:41:18 PM : [GRP-RX ] 02 61 12 13 00 06

Mon 03/21/2016 09:41:19 PM : [iNST-SRX ] 02 50 0F.FD.A1 1F.23.5C 67 13 12 LTOFFRR(12)

Mon 03/21/2016 09:41:19 PM : [std-Cleanup Ack] 0F.FD.A1-->ISY/PLM Group=0, Max Hops=3, Hops Left=1

<html>----- Foyer Test Results -----</html>

<html>[succeeded] Mstr Bdrm KPL - Foyer (F FD A1 2)</html>

<html>[Failed] Foyer 3-Way Front Door (1B 40 19 1)</html>

<html>[Failed] Foyer 3-Way FR (1B 3F D6 1)</html>

<html>[ignore] Remotelinc - 5 (11 C3 B6 5)</html>

<html>[Failed] Kitchen Keypadlinc - G (33 DA 21 7)</html>

<html>----- Foyer Test Results -----</html>

Mon 03/21/2016 09:41:28 PM : [iNST-TX-I1 ] 02 62 11 C3 B6 0F 28 0F

Mon 03/21/2016 09:41:28 PM : [iNST-ACK ] 02 62 11.C3.B6 0F 28 0F 06 SET-MSB(0F)

Mon 03/21/2016 09:41:31 PM : [iNST-SRX ] 02 50 31.E2.71 00.00.01 CB 11 01 LTONRR (01)

Mon 03/21/2016 09:41:31 PM : [std-Group ] 31.E2.71-->Group=1, Max Hops=3, Hops Left=2

Mon 03/21/2016 09:41:31 PM : [D2D EVENT ] Event [31 E2 71 1] [DON] [1] uom=0 prec=-1

Mon 03/21/2016 09:41:31 PM : [ 31 E2 71 1] DON 1

Mon 03/21/2016 09:41:31 PM : [D2D-CMP 0011] CTL [31 E2 71 1] DON op=1 Event(val=1 uom=0 prec=-1) is Condition(val=0 uom=0 prec=-1) --> true

Mon 03/21/2016 09:41:31 PM : [iNST-SRX ] 02 50 31.E2.71 00.00.01 CB 11 01 LTONRR (01)

Mon 03/21/2016 09:41:31 PM : [std-Group ] 31.E2.71-->Group=1, Max Hops=3, Hops Left=2

Mon 03/21/2016 09:41:31 PM : [iNST-DUP ] Previous message ignored.

Mon 03/21/2016 09:41:32 PM : [iNST-SRX ] 02 50 31.E2.71 1F.23.5C 41 11 01 LTONRR (01)

Mon 03/21/2016 09:41:32 PM : [std-Cleanup ] 31.E2.71-->ISY/PLM Group=1, Max Hops=1, Hops Left=0

Mon 03/21/2016 09:41:32 PM : [iNST-DUP ] Previous message ignored.

Mon 03/21/2016 09:41:32 PM : [iNST-SRX ] 02 50 31.E2.71 11.01.01 CB 06 00 (00)

Mon 03/21/2016 09:41:32 PM : [std-Group ] 31.E2.71-->11.01.01, Max Hops=3, Hops Left=2

Mon 03/21/2016 09:41:32 PM : [iNST-INFO ] Previous message ignored.

Mon 03/21/2016 09:41:32 PM : [iNST-SRX ] 02 50 31.E2.71 11.01.01 CB 06 00 (00)

Mon 03/21/2016 09:41:32 PM : [std-Group ] 31.E2.71-->11.01.01, Max Hops=3, Hops Left=2

Mon 03/21/2016 09:41:32 PM : [iNST-INFO ] Previous message ignored.

Mon 03/21/2016 09:41:33 PM : [iNST-TX-I1 ] 02 62 2E 94 2C 0F 11 FF

Mon 03/21/2016 09:41:33 PM : [iNST-ACK ] 02 62 2E.94.2C 0F 11 FF 06 LTONRR (FF)

Mon 03/21/2016 09:41:33 PM : [std MH ] Unexpected Ack imCmd=62 cmd1=LTONRR 0x11

Mon 03/21/2016 09:41:33 PM : [iNST-SRX ] 02 50 2E.94.2C 1F.23.5C 2B 11 FF LTONRR (FF)

Mon 03/21/2016 09:41:33 PM : [std-Direct Ack] 2E.94.2C-->ISY/PLM Group=0, Max Hops=3, Hops Left=2

Mon 03/21/2016 09:41:38 PM : [iNST-TX-I1 ] 02 62 11 C3 B6 0F 28 0F

Mon 03/21/2016 09:41:38 PM : [iNST-ACK ] 02 62 11.C3.B6 0F 28 0F 06 SET-MSB(0F)

stusviews · March 22, 2016

What else is connected to the same circuit as the PLM? What is the PLM version?

jerlands · March 22, 2016

For the devices that failed the scene test right click > Diagnostics > Show Device Links Table when finished click Compare.

Foyer 3-Way Front Door (1B 40 19 1)

Foyer 3-Way FR (1B 3F D6 1)

Kitchen Keypadlinc - G (33 DA 21 7)

If Compare is the same as PLM links Table open Event Viewer to Level 3, activate each of the devices a couple times, copy to clipboard then paste into message.

Jon...

TheWabit · March 22, 2016

Tue 03/22/2016 05:23:57 PM : [iNST-SRX ] 02 50 1B.3F.D6 00.00.01 CB 11 00 LTONRR (00)

Tue 03/22/2016 05:23:57 PM : [std-Group ] 1B.3F.D6-->Group=1, Max Hops=3, Hops Left=2

Tue 03/22/2016 05:23:57 PM : [D2D EVENT ] Event [1B 3F D6 1] [DON] [0] uom=0 prec=-1

Tue 03/22/2016 05:23:57 PM : [ 1B 3F D6 1] DON 0

Tue 03/22/2016 05:23:57 PM : [D2D EVENT ] Event [F FD A1 2] [sT] [255] uom=0 prec=-1

Tue 03/22/2016 05:23:57 PM : [ F FD A1 2] ST 255

Tue 03/22/2016 05:23:57 PM : [D2D EVENT ] Event [1B 3F D6 1] [sT] [255] uom=0 prec=-1

Tue 03/22/2016 05:23:57 PM : [ 1B 3F D6 1] ST 255

Tue 03/22/2016 05:23:57 PM : [D2D EVENT ] Event [1B 40 19 1] [sT] [255] uom=0 prec=-1

Tue 03/22/2016 05:23:57 PM : [ 1B 40 19 1] ST 255

Tue 03/22/2016 05:23:57 PM : [D2D EVENT ] Event [33 DA 21 7] [sT] [255] uom=0 prec=-1

Tue 03/22/2016 05:23:57 PM : [ 33 DA 21 7] ST 255

Tue 03/22/2016 05:23:57 PM : [iNST-SRX ] 02 50 1B.3F.D6 1F.23.5C 41 11 01 LTONRR (01)

Tue 03/22/2016 05:23:57 PM : [std-Cleanup ] 1B.3F.D6-->ISY/PLM Group=1, Max Hops=1, Hops Left=0

Tue 03/22/2016 05:23:57 PM : [iNST-DUP ] Previous message ignored.

Tue 03/22/2016 05:23:59 PM : [iNST-SRX ] 02 50 1B.3F.D6 00.00.01 CB 13 00 LTOFFRR(00)

Tue 03/22/2016 05:23:59 PM : [std-Group ] 1B.3F.D6-->Group=1, Max Hops=3, Hops Left=2

Tue 03/22/2016 05:23:59 PM : [D2D EVENT ] Event [1B 3F D6 1] [DOF] [0] uom=0 prec=-1

Tue 03/22/2016 05:23:59 PM : [ 1B 3F D6 1] DOF 0

Tue 03/22/2016 05:23:59 PM : [D2D EVENT ] Event [F FD A1 2] [sT] [0] uom=0 prec=-1

Tue 03/22/2016 05:23:59 PM : [ F FD A1 2] ST 0

Tue 03/22/2016 05:23:59 PM : [D2D EVENT ] Event [1B 3F D6 1] [sT] [0] uom=0 prec=-1

Tue 03/22/2016 05:23:59 PM : [ 1B 3F D6 1] ST 0

Tue 03/22/2016 05:23:59 PM : [D2D EVENT ] Event [1B 40 19 1] [sT] [0] uom=0 prec=-1

Tue 03/22/2016 05:23:59 PM : [ 1B 40 19 1] ST 0

Tue 03/22/2016 05:23:59 PM : [D2D EVENT ] Event [33 DA 21 7] [sT] [0] uom=0 prec=-1

Tue 03/22/2016 05:23:59 PM : [ 33 DA 21 7] ST 0

Tue 03/22/2016 05:23:59 PM : [iNST-SRX ] 02 50 1B.3F.D6 1F.23.5C 41 13 01 LTOFFRR(01)

Tue 03/22/2016 05:23:59 PM : [std-Cleanup ] 1B.3F.D6-->ISY/PLM Group=1, Max Hops=1, Hops Left=0

Tue 03/22/2016 05:23:59 PM : [iNST-DUP ] Previous message ignored.

Tue 03/22/2016 05:24:01 PM : [iNST-SRX ] 02 50 1B.3F.D6 00.00.01 CB 11 00 LTONRR (00)

Tue 03/22/2016 05:24:01 PM : [std-Group ] 1B.3F.D6-->Group=1, Max Hops=3, Hops Left=2

Tue 03/22/2016 05:24:01 PM : [D2D EVENT ] Event [1B 3F D6 1] [DON] [0] uom=0 prec=-1

Tue 03/22/2016 05:24:01 PM : [ 1B 3F D6 1] DON 0

Tue 03/22/2016 05:24:01 PM : [D2D EVENT ] Event [F FD A1 2] [sT] [255] uom=0 prec=-1

Tue 03/22/2016 05:24:01 PM : [ F FD A1 2] ST 255

Tue 03/22/2016 05:24:01 PM : [D2D EVENT ] Event [1B 3F D6 1] [sT] [255] uom=0 prec=-1

Tue 03/22/2016 05:24:01 PM : [ 1B 3F D6 1] ST 255

Tue 03/22/2016 05:24:01 PM : [D2D EVENT ] Event [1B 40 19 1] [sT] [255] uom=0 prec=-1

Tue 03/22/2016 05:24:01 PM : [ 1B 40 19 1] ST 255

Tue 03/22/2016 05:24:01 PM : [D2D EVENT ] Event [33 DA 21 7] [sT] [255] uom=0 prec=-1

Tue 03/22/2016 05:24:01 PM : [ 33 DA 21 7] ST 255

Tue 03/22/2016 05:24:01 PM : [iNST-SRX ] 02 50 1B.3F.D6 1F.23.5C 41 11 01 LTONRR (01)

Tue 03/22/2016 05:24:01 PM : [std-Cleanup ] 1B.3F.D6-->ISY/PLM Group=1, Max Hops=1, Hops Left=0

Tue 03/22/2016 05:24:01 PM : [iNST-DUP ] Previous message ignored.

Tue 03/22/2016 05:24:02 PM : [iNST-SRX ] 02 50 1B.3F.D6 00.00.01 CB 13 00 LTOFFRR(00)

Tue 03/22/2016 05:24:02 PM : [std-Group ] 1B.3F.D6-->Group=1, Max Hops=3, Hops Left=2

Tue 03/22/2016 05:24:02 PM : [D2D EVENT ] Event [1B 3F D6 1] [DOF] [0] uom=0 prec=-1

Tue 03/22/2016 05:24:02 PM : [ 1B 3F D6 1] DOF 0

Tue 03/22/2016 05:24:02 PM : [D2D EVENT ] Event [F FD A1 2] [sT] [0] uom=0 prec=-1

Tue 03/22/2016 05:24:02 PM : [ F FD A1 2] ST 0

Tue 03/22/2016 05:24:02 PM : [D2D EVENT ] Event [1B 3F D6 1] [sT] [0] uom=0 prec=-1

Tue 03/22/2016 05:24:02 PM : [ 1B 3F D6 1] ST 0

Tue 03/22/2016 05:24:02 PM : [D2D EVENT ] Event [1B 40 19 1] [sT] [0] uom=0 prec=-1

Tue 03/22/2016 05:24:02 PM : [ 1B 40 19 1] ST 0

Tue 03/22/2016 05:24:02 PM : [D2D EVENT ] Event [33 DA 21 7] [sT] [0] uom=0 prec=-1

Tue 03/22/2016 05:24:02 PM : [ 33 DA 21 7] ST 0

Tue 03/22/2016 05:24:02 PM : [iNST-SRX ] 02 50 1B.3F.D6 1F.23.5C 41 13 01 LTOFFRR(01)

Tue 03/22/2016 05:24:02 PM : [std-Cleanup ] 1B.3F.D6-->ISY/PLM Group=1, Max Hops=1, Hops Left=0

Tue 03/22/2016 05:24:02 PM : [iNST-DUP ] Previous message ignored.

Tue 03/22/2016 05:24:06 PM : [iNST-SRX ] 02 50 31.E2.71 00.00.01 C7 11 01 LTONRR (01)

Tue 03/22/2016 05:24:06 PM : [std-Group ] 31.E2.71-->Group=1, Max Hops=3, Hops Left=1

Tue 03/22/2016 05:24:06 PM : [D2D EVENT ] Event [31 E2 71 1] [DON] [1] uom=0 prec=-1

Tue 03/22/2016 05:24:06 PM : [ 31 E2 71 1] DON 1

Tue 03/22/2016 05:24:06 PM : [D2D-CMP 0011] CTL [31 E2 71 1] DON op=1 Event(val=1 uom=0 prec=-1) is Condition(val=0 uom=0 prec=-1) --> true

Tue 03/22/2016 05:24:06 PM : [iNST-SRX ] 02 50 31.E2.71 00.00.01 CB 11 01 LTONRR (01)

Tue 03/22/2016 05:24:06 PM : [std-Group ] 31.E2.71-->Group=1, Max Hops=3, Hops Left=2

Tue 03/22/2016 05:24:06 PM : [iNST-DUP ] Previous message ignored.

Tue 03/22/2016 05:24:06 PM : [iNST-SRX ] 02 50 31.E2.71 1F.23.5C 41 11 01 LTONRR (01)

Tue 03/22/2016 05:24:06 PM : [std-Cleanup ] 31.E2.71-->ISY/PLM Group=1, Max Hops=1, Hops Left=0

Tue 03/22/2016 05:24:06 PM : [iNST-DUP ] Previous message ignored.

Tue 03/22/2016 05:24:06 PM : [iNST-SRX ] 02 50 31.E2.71 11.01.01 CB 06 00 (00)

Tue 03/22/2016 05:24:06 PM : [std-Group ] 31.E2.71-->11.01.01, Max Hops=3, Hops Left=2

Tue 03/22/2016 05:24:06 PM : [iNST-INFO ] Previous message ignored.

Tue 03/22/2016 05:24:06 PM : [iNST-SRX ] 02 50 31.E2.71 11.01.01 CB 06 00 (00)

Tue 03/22/2016 05:24:06 PM : [std-Group ] 31.E2.71-->11.01.01, Max Hops=3, Hops Left=2

Tue 03/22/2016 05:24:06 PM : [iNST-INFO ] Previous message ignored.

TheWabit · March 22, 2016

Stu - I have taken the equipment around the house to about every circuit.

jerlands · March 23, 2016

Tue 03/22/2016 05:24:06 PM : [std-Group ] 31.E2.71-->Group=1, Max Hops=3, Hops Left=1 <<-- Overall your comms look good but this one occurrence might indicate you have something interfering occasionally with comms.

Another thing you might do is run "Show PLM Links Table." However, as network traffic can interfere with reading either run several times or move PLM to filtered outlet (or behind UPS.) If you move PLM you'd want to power off ISY, unplug PLM, plug in PLM, wait for PLM to stabilize (10 sec or so) then power up ISY.

Early signs of PLM failure can be indicated by failure of scenes but I think your issue might be intermittent noise.

Jon...

TheWabit · March 24, 2016

So here is a question - are the ICON switches Dual band? I didnt think they were. So If i were to trade those out for dual band switches - that might help?

stusviews · March 24, 2016

ICON devices are not dual-band. Once the opposite legs of the split, single-phase electric supply are bridged any additional dual-band device serves to increase the range and reliability of the Insteon signal.

jerlands · March 24, 2016

I don't have any ICON's and believe them to be pre dual-band but in general replacing single band switch with dual band will improve overall comms.

Your comms however seem to look good except for that one event but that may indicate you have something like a bad LED bulb or other electronics injecting noise into the line.

Also, device 31.E2.71 isn't one of the devices that failed the scene test? You might first look over the circuit the device is on and see if there's a potential source first before replacing.

A couple FilterLinc's might do more good than switch swap.

Jon...

TheWabit · March 25, 2016

And it is interesting that the network works very well. All programs trigger as they should. Every once in awhile, a KPL button (involved in a scene) will be on even though the scene has been turned off but that is rare. BUT when I do scene tests, most of the components fail (as you saw). I did have some comm problems about a year ago and I moved everything very close to the electrical box. All scenes passed and my comm problems went away. Now I have this issue - although it is not really comm problems but test failures - weird.

I will check out the filterlinc

jerlands · March 25, 2016

You could do a "Restore Device" on all involved in the problem. This will rebuild links in PLM and device.

I think though the comm issue is evident.

Jon...

jerlands · March 25, 2016

Also, you might look over this thread for more insight.

Jon...

TheWabit · March 25, 2016

So I made sure there were no LED lights on. Re-ran the test with the same result. I also read the thread you supplied - any lights that triggered a program, I disabled that program. Same result. Interestingly - I run the test 2 or 3 times in a row, and get diferent results. Most items in the scene failed BUT each time had a different item fail that succeeded the previous test.

BTW - restoring the failed device didn't change anything.

jerlands · March 25, 2016

So I made sure there were no LED lights on. Re-ran the test with the same result. I also read the thread you supplied - any lights that triggered a program, I disabled that program. Same result. Interestingly - I run the test 2 or 3 times in a row, and get diferent results. Most items in the scene failed BUT each time had a different item fail that succeeded the previous test.

BTW - restoring the failed device didn't change anything.

Look over the general state of your network communications by operating a number of devices with Event Viewer open to Level 3 and see what your Hops Left=(x) is (3 or 2 = good, 1 or 0 = bad.)

Jon...

TheWabit · March 25, 2016

Results so far....Testing the switches in the Foyer scene = 2 ICON switches in a 3-way configuration, buttons on 2 different KPL's, and a Remotelinc button. The STD-Group lines generally show hops left=2. BUT all of the STD-Cleanup lines show hops left = 0.

jerlands · March 25, 2016

Tue 03/22/2016 05:24:06 PM : [std-Cleanup ] 31.E2.71-->ISY/PLM Group=1, Max Hops=1, Hops Left=0 <<-- Messages with Max Hops=3 will indicate comm issues. Max Hops=1 are direct messages between device and PLM. I don't fully understand the reason for the cleanup message but these you can ignore when looking for comm issue.

Jon...

TheWabit · March 25, 2016

So given that explanation (excellent - thanks), I am not sure I have any comm issues. Just scene test failures - I may be back to PLM failing.

TheWabit · August 1, 2016

Update - The PLM finally did fail. I got another one and all of the above issues disappeared. So I guess if a PLM is in the process of failing, there are some subtle signs.

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