Error messages on login to admin console

[awzulich]

I'll give the bottom line first, then background. I could not find the answers in the Wiki or other forum topics

 

When I try to log into admin console, I get two error messages:

 

- Socket Open Failed java.net.connect exception: Connection refused: no further information

- XML Parse Error http://192.168.1.148/desc

 

I can then get to the admin console background page, but File>Restore ISY will not work

 

Same result with AVAST disabled

 

Background:

ISY was functioning normally, but I lost communication with MobiLinc yesterday afternoon

Wes recommended a reboot of ISY, router and modem, and a firmware upgrade to 4.3.26

I did as Wes suggested, and now I am dead in the water

 

Therefore, I can't tell if the issue started yesterday when I lost communication with MobiLinc or during the firmware upgrade, but either way, I am unable to restore the ISY from the backup file.

[larryllix]

This sounds like your ISY has changed it's IP address.

 

IN windows open your Control Panel | Java and find your cached files under the first tab. Check all three boxes and delete your java cached files.

 

Then use the ISY links provided in the ISY firmware announcements to re-install a new admin console.

 

Change your ISY to DHCP fr it's IP address, if not already.

Edit your router and set up a permanent assignment of IP address in the reservation table. Reboot ISY

 

Now you can check all your IP address assignments in mobilLinc to match the reserved address you set up in your router.

 

Report back how this went.

[awzulich]

Nope .. still have a small black brick

 

Cleared java cache

Reinstalled admin console

 

Admin page loads blank, with the same error messages as above

 

Cannot verify/change DHCP because the configuration tab is blank

 

Does the pinhole on the front of the ISY do a factory reset?  Should I do a fresh install and load my backup file?  What will I lose in the process?

 

I'm afraid I'm reaching my level of (in)competence ...

[Teken]

You may follow this process which will reset the 994 Series Controller to a default state. Please keep in mind if you have extensive programs and settings in place you must have a good known working back up in place.

 

If you don't you will literally have to start from scratch: http://wiki.universal-devices.com/index.php?title=Resetting_Your_ISY

 

You may be better served by submitting a service request to UDI to facilitate a remote assistance:  http://www.universal-devices.com/contact-support/

 

Please reference this thread so they can append it being solved once done.

[jerlands]

Look at the front panel lights on the ISY, reboot and observe.

 

 

 

Jon...

[awzulich]

Success.

 

Before submitting a ticket, I repeated the reboot/admin console install process. I don't know why or how, but it worked.

 

Thanks to all for your help