dvial_24 Posted May 7, 2016 Posted May 7, 2016 Good morning, I have a huge problem, I do not have access to the admin console. I have the following message : Isy not found. I did a factory reset, disconnect anti virus, ... no result. If someone can help me.
larryllix Posted May 7, 2016 Posted May 7, 2016 (edited) Good morning, I have a huge problem, I do not have access to the admin console. I have the following message : Isy not found. I did a factory reset, disconnect anti virus, ... no result. If someone can help me. When the ISY Finder comes up, click "Add" and put in your ISY URL like http:///192.168.x.xxx. If you only make one entry it will boot up the admin console automatically. If you have more than one you may have to double click on the desired URL each time. Edited May 7, 2016 by larryllix
dvial_24 Posted May 7, 2016 Author Posted May 7, 2016 I have already done it, no result. I do not understand what is the problem, I do not change the configuration of the Isy, router & suddenly I have this problem. I also tried to enter in the administration console through universal-devices.com / support, .... no result My Isy seems to work because my programs run.
larryllix Posted May 7, 2016 Posted May 7, 2016 I have already done it, no result. I do not understand what is the problem, I do not change the configuration of the Isy, router & suddenly I have this problem. I also tried to enter in the administration console through universal-devices.com / support, .... no result My Isy seems to work because my programs run. What does ISY Finder say?
larryllix Posted May 7, 2016 Posted May 7, 2016 (edited) Just Isy Finder not found Is this the box you are talking about? also... If so, do you have an IP address installed in the list as shown in the screen shot? Edited May 7, 2016 by larryllix
jerlands Posted May 7, 2016 Posted May 7, 2016 Type the ISY address in a browser. If nothing is found then the address isn't correct. Check your router for the proper address. Recommended ISY setting are to use DHCP and reserve the address in router. Jon...
dvial_24 Posted May 7, 2016 Author Posted May 7, 2016 I type the address in the browser, I try telnet also... no result. DHCP is active in router. I can not see the ISY in the network.
jerlands Posted May 7, 2016 Posted May 7, 2016 Any lights showing on the front panel other than power? Jon...
MWareman Posted May 7, 2016 Posted May 7, 2016 Also check your dhcp logs while rebooting ISY. You should see it request an IP, and the log will tell you the IP to use. Check the link light on the switch the ISY is connected to. Lit? If not, could be the cable. The lights on ISY will also give clues. After powering on, let us know what the ISY lights are doing.
stusviews Posted May 7, 2016 Posted May 7, 2016 If you don't see the ISY in the router, then you're looking for the wrong address. It's possible the IP address has changed or the connection is bad. Try a different cable and.or port.
dvial_24 Posted May 7, 2016 Author Posted May 7, 2016 No Light is on except power. I made a ISY factory reset, test with another cables, ... But I did not reset my router I will try it. I have also reinstalled java, ...
MWareman Posted May 7, 2016 Posted May 7, 2016 (edited) If you end up with power only light, then ISY has successfully got an IP address from your DHCP server. You just need to find out what it is from your DHCP server logs... http://wiki.universal-devices.com/index.php?title=Main_Page#Front_Panel_LEDs When you do - set up a DCHP reservation in your DHCP server so it dosnt change again! Edited May 7, 2016 by MWareman
dvial_24 Posted May 7, 2016 Author Posted May 7, 2016 (edited) Can it be a problem with java ? I can not discover the ip address. Can it be the plm 2413S is down ? Edited May 7, 2016 by vdenis3399
jerlands Posted May 7, 2016 Posted May 7, 2016 Your ISY is the 99i? This device is no longer supported so your bound to run into future issues but I think I'd download the application (.jnlp) rather than use the applet (browser based.) Clear Java Cache First! Jon...
jerlands Posted May 7, 2016 Posted May 7, 2016 Can it be a problem with java ? I can not discover the ip address. I think your problem was in using the wrong address. Jon...
dvial_24 Posted May 7, 2016 Author Posted May 7, 2016 Yes, I am quite sure the problem is the ip address but I think when I have reseted the router & the ISY994i, normally the problem will be resolved. If not how can I find the IP to access the Isy admin ?
jerlands Posted May 7, 2016 Posted May 7, 2016 Yes, I am quite sure the problem is the ip address but I think when I have reseted the router & the ISY994i, normally the problem will be resolved. If not how can I find the IP to access the Isy admin ? You'll need the IP address. One way in Windows is to open the command prompt (Run > cmd) and type in arp - a and you're looking for a MAC address that starts with 00:21:b9 Here's an instructional video (don't bother deleting certs.) Jon...
jerlands Posted May 7, 2016 Posted May 7, 2016 Here's Wiki Instruction to "Finding ISY IP address." Jon...
jerlands Posted May 7, 2016 Posted May 7, 2016 Another note... "Early ISY's will have a MAC address which begins with the segments 00:03; these MAC addresses are from NetBurner" Jon...
dvial_24 Posted May 7, 2016 Author Posted May 7, 2016 Thanks Jon. Here the screen, I do not see 00:21....
jerlands Posted May 7, 2016 Posted May 7, 2016 Is ISY behind the router i.e., 224.0.0.x? Jon... What I meant to say is.. How is your network setup? Jon...
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