Portal Access

[thall]

I'm having problems figuring out how to use Agave. Currently, it's installed and works on my Lan/WiFi network. But when I turn off WiFi on my phone, I can't control anything.

 

I purchased the Full Access version of Agave and the ISY portal module (which shows as active on the Universal Devices page). On the Agave Settings page, the option to Enable Portal Access is grayed out and cannot be selected. I don't know how to enable portal on my ISY.

 

On https://my.isy.io/index.htm, I have access to my ISY and have been able to set up my Amazon Echo.

 

What else do I need to do to be able to access my ISY with the portal.

 

Thanks

 

P.S. The way I understand using the portal is that it gives me access to my ISY when I am away from home.

[G W]

To use Agave when you are away from your local network you need to add the Internet address of your router. Then you will need to forward that port to your ISY.

 

You may also use the ISY portal which you can purchase from UDI.

 

Feel free to ask more questions if you need help.

 

I'm Gary Funk. Pay no attention to this message.

[dbuss]

Did you enable portal access when set up Agave?

[thall]

Did you enable portal access when set up Agave?

Exactly how is that done?

[thall]

To use Agave when you are away from your local network you need to add the Internet address of your router. Then you will need to forward that port to your ISY.

 

You may also use the ISY portal which you can purchase from UDI.

 

Feel free to ask more questions if you need help.

 

I'm Gary Funk. Pay no attention to this message.

As I mentioned, I did purchase the ISY portal module from UDI and was able to use it to set up my Amazon Echo.

[G W]

Go into Agave settings and enable the portal and put in your ISY login information.

 

I'm Gary Funk and I approved this message.

[James Peterson]

I'm having problems figuring out how to use Agave. Currently, it's installed and works on my Lan/WiFi network. But when I turn off WiFi on my phone, I can't control anything.

 

I purchased the Full Access version of Agave and the ISY portal module (which shows as active on the Universal Devices page). On the Agave Settings page, the option to Enable Portal Access is grayed out and cannot be selected. I don't know how to enable portal on my ISY.

 

On https://my.isy.io/index.htm, I have access to my ISY and have been able to set up my Amazon Echo.

 

What else do I need to do to be able to access my ISY with the portal.

 

Thanks

 

P.S. The way I understand using the portal is that it gives me access to my ISY when I am away from home.

Did you purchase the Portal Module though UDI? 

Admin Console -> Help -> Purchase Modules

[thall]

Did you purchase the Portal Module though UDI? 

Admin Console -> Help -> Purchase Modules

Yes

Go into Agave settings and enable the portal and put in your ISY login information.

 

I'm Gary Funk and I approved this message.

The option for this is unavailable, it is grayed out.

[G W]

On your ISY under Configuration and Portal. Does it look like this?

 

 

I'm Gary Funk and I approved this message.

[James Peterson]

Yes

 

The option for this is unavailable, it is grayed out.

Have you verified that the portal is enabled in the admin console settings? Admin-> Portal tab.

 

Sent from my Nexus 5X using Tapatalk

[thall]

Have you verified that the portal is enabled in the admin console settings? Admin-> Portal tab.

 

Sent from my Nexus 5X using Tapatalk

Yes, I can't figure out how to include a screen shot of my admin console, but it looks like the one posted by Gary Funk.

[James Peterson]

On your ISY under Configuration and Portal. Does it look like this?

 

 

I'm Gary Funk and I approved this message.

As long as it says registered and online. The app should detect this and enable the option.

 

If that is true I need to verify that you have either purchased portal access or another access level that includes portal access.

 

Sent from my Nexus 5X using Tapatalk

[G W]

Yes, I can't figure out how to include a screen shot of my admin console, but it looks like the one posted by Gary Funk.

If you are on a Windows computer, put yout cursor in on the window you want captured and press Alt PrintScreen.

 

Or search for Snipping Tool to select the portion of the screen.

 

I'm Gary Funk and I approved this message.

[thall]

If you are on a Windows computer, put yout cursor in on the window you want captured and press Alt PrintScreen.

 

Or search for Snipping Tool to select the portion of the screen.

 

I'm Gary Funk and I approved this message.

I know how to do that, but I don't see anyway to then include it in a response.

[G W]

I know how to do that, but I don't see anyway to then include it in a response.

When you start a reply, click on "More Reply Options"

 

I'm Gary Funk and I approved this message.

[James Peterson]

I know how to do that, but I don't see anyway to then include it in a response.

Check your preferred ISY in the portal settings on http://my.isy.io - Users Tab.

[thall]

Doi, I feel so stooopid! I didn't realize there were 2 modules that needed purchasing. I bought the one from UD, but not the Agave one. After purchasing the one from Agave, and restarting Agave, everything works fine. Sorry for taking up your time.

 

Thanks

[James Peterson]

Doi, I feel so stooopid! I didn't realize there were 2 modules that needed purchasing. I bought the one from UD, but not the Agave one. After purchasing the one from Agave, and restarting Agave, everything works fine. Sorry for taking up your time.

 

Thanks

It is good to know everything is working.  If you have any other issues do not hesitate to ask.