Can't Add Insteon Thermostats

[Michaelv]

 

I was trying to add Insteon Model 2441ZTH Thermostat to my system and I get a New Device error. ( Cannot determine Insteon Engine )

 

See the attachement.

 

Any suggestions?

 

I have an access point within 10 feet of this thermostat.

 

 

Thanks

 

 

 

 

[Brian H]

Since it is a battery operated module and is in a power saving mode.

Did you wake it up by holding the Set Button until it beeps before trying to add it?

[Michaelv]

Yes, The ISY can see the Thermostat but shortly after I click on the finished button ( Link Devices) the error message comes up.

 

MV

[Techman]

Yes, The ISY can see the Thermostat but shortly after I click on the finished button ( Link Devices) the error message comes up.

 

MV

 

Which firmware and UI are you running?

Did you try moving the thermostat closer to a dual band device?

[Michaelv]

_{ISY 994i/IR Pro (1110)}

_{Firmware   Insteon_UD994 v.4.5.4 ( 2016-09-30-16:12:25)}

_{UI               Insteon_UD994 v.4.5.4 ( 2016-09-30-16:12:25)}

 

_{It is about 12 feet from a access point and closer to A few Dual band switches.}

[Techman]

_{ISY 994i/IR Pro (1110)}

_{Firmware   Insteon_UD994 v.4.5.4 ( 2016-09-30-16:12:25)}

_{UI               Insteon_UD994 v.4.5.4 ( 2016-09-30-16:12:25)}

 

_{It is about 12 feet from a access point and closer to A few Dual band switches.}

 

The ISY is seeing the thermostat as it's detecting its firmware version.

You might want to try a reboot on the ISY.

Maybe also try a fresh set of batteries.

[Michaelv]

New Batteries and a reboot.

 

same thing.

[stusviews]

Did you do a factory reset on the thermostat after changing the batteries?

[Michaelv]

No, I'll give it a shot.