can't link device

[binaryman]

So I have a new device (outdoor io link) I'm trying to link up.  When I click on start linking, the linking window either goes away immediately, or within 3 seconds, not giving me time to link my device.  I've tried linking manually, and just get error 'could not determine insteon engine'.

 

Anyone have any ideas?  I recently upgraded my java, of course cleared cache etc.. not sure if has anything to do with it.

[paulbates]

Did you try it in an outlet near the plm? Iolincs remain powerline only afaik

 

I have better luck when I plug the device in a known good outlet close to the plm when initially configuring. That eliminates undiscovered noise / other problems with the install location.

 

 

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Edited April 26, 2017 by paulbates

[binaryman]

yeah I have, one I know works for sure.  still no go.  

 

The weird part is why the linking window won't stay open... that may help..

[smokegrub]

Have you tried factory resetting it?