slpelts Posted July 24, 2017 Share Posted July 24, 2017 I moved my 994i and PLM to new room in at home. now it can't communicate with some devices. one thing in specific the PLM is much closer to now but no go. Therm is 2441V Insteon Therm Adapter V.00 I so rarely have problems I have to always ask when something comes up. suggestions? Link to comment
Techman Posted July 24, 2017 Share Posted July 24, 2017 I moved my 994i and PLM to new room in at home. now it can't communicate with some devices. one thing in specific the PLM is much closer to now but no go. Therm is 2441V Insteon Therm Adapter V.00 I so rarely have problems I have to always ask when something comes up. suggestions? The power line is divided into two legs. The PLM signal need to have access to both legs in order for devices on the leg opposite from the PLM to work. You may have to add two range extenders, one on each side of the leg, in order to bridge the Insteon signals. It's also possible that there is signal interference on the leg the PLM is currently plugged into. How many dual band devices do you have? Are you currently using any range extenders or dual band plug in devices such as on/off modules? Link to comment
slpelts Posted July 24, 2017 Author Share Posted July 24, 2017 hmmmm I am familiar with the two legs for the A/C. Just confused that it was working before w/o issue. Dual Band Devices... don't know that I have any. most everything is a wall switch no Range Extenders I can try to use extension cord to run PLM into a different wall socket but who knows where I will find that what is THE best solution? dual band device or range extenders Link to comment
Brian H Posted July 24, 2017 Share Posted July 24, 2017 When you moved it to a different location. You changed things both power line and RF. You may have the PLM on a different circuit. One with noise makers or signal absobers. If the PLM is now on the other half of the house wiring. The power line signals may now have an issue getting to where they use to. Dual Band modules along with the Range Extenders can act as coupling between the incoming power lines. How new are your switches? Most presently sold Insteon Modules are Dual Band. The 2441V is strictly an Insteon RF device. So it has to be in RF range of the PLM or another Dual Band Module to do the Insteon RF communications. Link to comment
slpelts Posted July 24, 2017 Author Share Posted July 24, 2017 When you moved it to a different location. You changed things both power line and RF. You may have the PLM on a different circuit. One with noise makers or signal absobers. If the PLM is now on the other half of the house wiring. The power line signals may now have an issue getting to where they use to. Dual Band modules along with the Range Extenders can act as coupling between the incoming power lines. How new are your switches? Most presently sold Insteon Modules are Dual Band. The 2441V is strictly an Insteon RF device. So it has to be in RF range of the PLM or another Dual Band Module to do the Insteon RF communications. I understand the different circuit. but the therm is now CLOSER to the PLM which really baffles me and is really line of sight. total distance maybe 8 feet. switches vary from a few years to new. I have replaced more of the KPL over time than anything because they go bad Link to comment
Techman Posted July 24, 2017 Share Posted July 24, 2017 I understand the different circuit. but the therm is now CLOSER to the PLM which really baffles me and is really line of sight. total distance maybe 8 feet. switches vary from a few years to new. I have replaced more of the KPL over time than anything because they go bad If the Thermostat is showing firmware v.00 in the ISY then it's possible that the ISY and the thermostat aren't properly coupled. Try doing a diagnostics / compare link table on the thermostat. You can also try a restore device on the thermostat Link to comment
slpelts Posted July 24, 2017 Author Share Posted July 24, 2017 If the Thermostat is showing firmware v.00 in the ISY then it's possible that the ISY and the thermostat aren't properly coupled. Try doing a diagnostics / compare link table on the thermostat. You can also try a restore device on the thermostat But if it has been working up till now should that be an issue. All I did was move the PLM from one room to another. I realize that doing that can complicate things but I wouldn't think it would be a coupling issue???? Link to comment
Techman Posted July 24, 2017 Share Posted July 24, 2017 But if it has been working up till now should that be an issue. All I did was move the PLM from one room to another. I realize that doing that can complicate things but I wouldn't think it would be a coupling issue???? Do you have any newer dual band Insteon modules such a an on/off module, or a dual band lamplinc module that you could move around in an attempt to improve the Insteon signal? Link to comment
stusviews Posted July 25, 2017 Share Posted July 25, 2017 As Techman suggested (post #2), something on the powerline may be the culprit. A sure test it to use a long extension cord to power the PLM from the original outlet. Link to comment
Brian H Posted July 25, 2017 Share Posted July 25, 2017 I understand the different circuit. but the therm is now CLOSER to the PLM which really baffles me and is really line of sight. total distance maybe 8 feet. switches vary from a few years to new. I have replaced more of the KPL over time than anything because they go bad Even closer. RF signals can be strange, If the new location has any metal in the wall or the RF paths no longer are in line with each other. Things may not work as well. Dual Band Switches in a metal electrical box. Can have their RF distance and communications direction limited by the metal. Does not help that the Insteon RF antennas are in the BACK of the module. Closest to back back of a metal electrical box. Link to comment
Techman Posted July 25, 2017 Share Posted July 25, 2017 Teach us more in this field. After reading on here, we can learn more in this topic. Here's a tutorial on Insteon communication http://wiki.universal-devices.com/index.php?title=INSTEON:_Troubleshooting_Communications_Errors Link to comment
Brian H Posted July 25, 2017 Share Posted July 25, 2017 Teach us more in this field. After reading on here, we can learn more in this topic. There are also a few White Papers on the Insteon.com web site. http://www.insteon.com/technology/#documentation Link to comment
slpelts Posted July 26, 2017 Author Share Posted July 26, 2017 So I am guessing I should get one of these? Insteon 2992-222 Range Extender Link to comment
larryllix Posted July 26, 2017 Share Posted July 26, 2017 So I am guessing I should get one of these? Insteon 2992-222 Range Extender No. Just get another dual band module and find a use for it half way between large spans between Insteon devices. I use one for utility room (where all the water is) backup heat with a portable heater. Probably never cut in but it works as a signal repeater. This may increase your hop counts and decrease the hops left count but hop counts are not an indication of signal quality, only the system stabilty strength. Irregularity of hops left count indicates flakey comm signals. Some devices send out signals with the Max Hops count = 1, and are received with Hops Left = 0. This can be be a perfect signal. Link to comment
Brian H Posted July 26, 2017 Share Posted July 26, 2017 The 2992-222 Range Extender. Is actually a 2457D2 Lamplinc with out the dimming parts and probably difference firmware. A full feature Dual Band module is not much more costly and it allows you more options. Link to comment
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