clarkes71 Posted August 11, 2017 Posted August 11, 2017 It had been some time since I refreshed my ISY and thought I'd factory reset ISY and Insteon devices. I have a KPL 8 Button that had no problem adding back to ISY. All buttons work normally, meaning I press the button and the LED lights up. However, when looking at ISY, Buttons E-H do not register as being on? In short, buttons E-H do light up when pressed, but ISY current state never goes to on? Buttons A-D work normally.... lost on how to troubleshoot this issue? Bad KPL?
Techman Posted August 11, 2017 Posted August 11, 2017 It had been some time since I refreshed my ISY and thought I'd factory reset ISY and Insteon devices. I have a KPL 8 Button that had no problem adding back to ISY. All buttons work normally, meaning I press the button and the LED lights up. However, when looking at ISY, Buttons E-H do not register as being on? In short, buttons E-H do light up when pressed, but ISY current state never goes to on? Buttons A-D work normally.... lost on how to troubleshoot this issue? Bad KPL? In the admin console, click on help | about. What firmware and UI are you running?
Teken Posted August 12, 2017 Posted August 12, 2017 Silly question is this a 6 button KPL that was converted to a 8 and vice versa? What does the ISY think this device is? Sent from my iPhone using Tapatalk
clarkes71 Posted August 12, 2017 Author Posted August 12, 2017 V 4.6.2 for both UI and Firmware The KPL is and has always been an 8 Button KPL. ISY thinks it is (2334-2) KeypadLinc Dimmer 8 Button v.43
Teken Posted August 12, 2017 Posted August 12, 2017 Can you perform a device restore and let us know the result? Sent from my iPhone using Tapatalk
clarkes71 Posted August 12, 2017 Author Posted August 12, 2017 After a device restore from ISY... it now works !?! I find that strange considering a factory reset on KPL, but it is now all good. Thanks!
Teken Posted August 12, 2017 Posted August 12, 2017 After a device restore from ISY... it now works !?! I find that strange considering a factory reset on KPL, but it is now all good. Thanks! Rock On . . . Sent from my iPhone using Tapatalk
stusviews Posted August 12, 2017 Posted August 12, 2017 It's really not that unusual for an Insteon device that's been functioning to at some time require a factory reset, sometimes twice. KPLs are among the most likely to need a reset.
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