When I click on Add/Include a Z-Wave device, nothing happens. When I click on Remove/Exclude a Z-Wave device, the exclude box pops-up correctly. I have tried the Stop add/removing a Z-Wave device option, tried power cycling the ISY but no luck.

 

When I click on Add/Include a Z-Wave device, in the Event Viewer, I see the following entries. I am not sure what is going on. This is first time I have seen this kind of issue.

 

Sat 09/02/2017 05:30:02 PM : [ZWAVE-TX-NR     ] [0105004AC1E392]                        REQ ZW_ADD_NODE_TO_NETWORK
Sat 09/02/2017 05:30:02 PM : [uZW-CMD 1       ] Start Include
Sat 09/02/2017 05:30:02 PM : [ZWAVE-RX        ] [0107004AE307000056]                    REQ ZW_ADD_NODE_TO_NETWORK
Sat 09/02/2017 05:30:02 PM : [ZWAVE-TX        ] [01030020DC]                            REQ MEMORY_GET_ID
Sat 09/02/2017 05:30:02 PM : [ZWAVE-RX        ] [01080120CA8A25300182]                  RES MEMORY_GET_ID
Sat 09/02/2017 05:30:02 PM : [ZWAVE-TX        ] [01030002FE]                            REQ SERIAL_API_GET_INIT_DATA
Sat 09/02/2017 05:30:02 PM : [ZWAVE-RX        ] [0125010205001DFFFFB87F00000000000000000000000000000000000000000000000000030104]RES SERIAL_API_GET_INIT_DATA
Sat 09/02/2017 05:30:03 PM : [ZWAVE-TX        ] [01030005F9]                            REQ ZW_GET_CONTROLLER_CAPABILITIES
Sat 09/02/2017 05:30:03 PM : [ZWAVE-RX        ] [010401050CF3]                          RES ZW_GET_CONTROLLER_CAPABILITIES
Sat 09/02/2017 05:30:03 PM : Z-Wave device detected, retrieving info 7
Sat 09/02/2017 05:30:04 PM : [ZWAVE-RX ZW012_1] [32/02] CC=0x32 cmd=0x02 [21120000001E0000] ACK,AUTO,EXPLORE From=0x0C
Sat 09/02/2017 05:30:10 PM : [ZWAVE-RX ZW024_1] [32/02] CC=0x32 cmd=0x02 [2174000000000000] ACK,AUTO,EXPLORE From=0x18
Sat 09/02/2017 05:30:11 PM : [ZWAVE-RX ZW013_1] [32/02] CC=0x32 cmd=0x02 [21120000001E0000] ACK,AUTO,EXPLORE From=0x0D
 

This has happened to me and what I did was rebooting the ISY. I hope this works for you as well.

How did you reboot the ISY? I have tried power off/on, but it did not help.

How did you reboot the ISY? I have tried power off/on, but it did not help.

 

Configuration, bottom of System panel.

Tried that, still not working.

Try Z-wave, Tools, Heal Z-Wave Network. It will appear that nothing is happening. Wait until it's done. On my system it took nearly 4 minutes. If that doesn't help, then try Z-Wave, Tools, Synchronize Nodes, All. That'll be quicker and the progress shows.

 

I have no basis for these attempts, only that they solved other Z-Wave difficulties I've had.

I already tried Heal and Synchronize nodes and Repair Z-Wave network options. I allowed plenty of time for each operation (one hour for each operation to complete), but still nothing.