Trouble swapping switch

[iowaj]

I had a 6 button switch 2486D go bad during a power outage.  I could not get it back and it's old anyway so decided to replace it.  I added a new 6 button switch that is model 2334-232. The ISY994i recognized the new switch and I went into the system and replaced the old switch with the new switch.  It shows up in my list, but from the program I can't turn the switch on if off.  I can do the reverse - off if on. The programming did not seem to transfer, but I am not worried about that.  I know once the program actually has the switch working right I should be able to reprogram.  What am I missing?  Why won't the program operate the switch properly?

 

[Techman]

I had a 6 button switch 2486D go bad during a power outage.  I could not get it back and it's old anyway so decided to replace it.  I added a new 6 button switch that is model 2334-232. The ISY994i recognized the new switch and I went into the system and replaced the old switch with the new switch.  It shows up in my list, but from the program I can't turn the switch on if off.  I can do the reverse - off if on. The programming did not seem to transfer, but I am not worried about that.  I know once the program actually has the switch working right I should be able to reprogram.  What am I missing?  Why won't the program operate the switch properly?

 

Right click on your device and do a restore device.

If that doesn't resolve your issue then post a copy of your program.

 

What is your ISY firmware and UI version?

[iowaj]

Right click on your device and do a restore device.

If that doesn't resolve your issue then post a copy of your program.

 

What is your ISY firmware and UI version?

Restoring did not resolve the issue.

 

I have not been good about updating firmware and don't really know how to do it. The firmware is v.4.2.30.  How do I update?

And the UI version is v.4.6.2

[Techman]

Restoring did not resolve the issue.

 

I have not been good about updating firmware and don't really know how to do it. The firmware is v.4.2.30.  How do I update?

And the UI version is v.4.6.2

 

Both the firmware and the UI need to be the same version.

On the top of your admin console there should be a firmware update notice. If you click on that it will update.

If for some reason that notice isn't there then you'll find what you need here  https://forum.universal-devices.com/topic/22000-release-462-is-now-official/

[iowaj]

Both the firmware and the UI need to be the same version.

On the top of your admin console there should be a firmware update notice. If you click on that it will update.

If for some reason that notice isn't there then you'll find what you need here  https://forum.universal-devices.com/topic/22000-release-462-is-now-official/

Thanks!  That seemed to take care of it.  I have one switch that the ISY is not communicating with and it doesn't want to restore.  I may just remove and add back unless you have another suggestion.

[Techman]

Thanks!  That seemed to take care of it.  I have one switch that the ISY is not communicating with and it doesn't want to restore.  I may just remove and add back unless you have another suggestion.

 

Do a factory reset on the switch, then a restore device from the ISY.

If that doesn't work then you have a communication issue, either noise on the powerline or the two sides of you powerline are not properly bridged.

Here's the troubleshooting info  http://wiki.universal-devices.com/index.php?title=INSTEON:_Troubleshooting_Communications_Errors