I have several Hikvision cameras that record to an NVR.  For a long time, these have worked very nicely by viewing them with Mobilinc.  I recently added a Dahua camera and I cannot connect to it via Moblinc.  In the camera settings for the Hikvisions (which operate correctly), I have the local http:// filled in plus the port number.  I also have an 'Away http://' and port.  For example, it's something like:   http://33.44.55.xyz. I also have a port number which is correctly open in my router.

 

I have selected 'Dahua' as the camera type.  I have refreshed the camera types to ensure I have the latest profile(s) for Dahua.

 

When I do the exact same thing for the dahua camera, it's not viewable outside the home network.  Any suggestions?

Hi Naptown,

 

In order to assist and attempt to pinpoint the issue, please send us the following to support@mobilinc.com

 

MobiLinc:

- Screenshot of your camera’s settings page. You can take a screenshot on iOS devices by pressing the top power button and the bottom home button at the same time.

 

IP Camera Tool:

- Screenshot of your IP Camera discovery tool running on your PC or MAC showing your discovered IP Camera.

OR

- A screenshot of your IP Camera in a web browser showing the camera’s address when you are connected from a PC/MAC.

 

The results of going to: https://www.google.com/?gws_rd=ssl#q=what+is+my+ip

Or your external DNS address.

 

Finally, please provide a screenshot of your router’s port forward page showing the routing to your camera.

 

Wes