2466DW ToggleLinc not responding

[mike2545]

I installed (16) 2466DW ToggleLinc switches and have one that acts up every once in awhile. It will not respond manually or otherwise until I remove the switch and disconnect/reconnect the hot wire.This switch is a controller for a scene with no load on it. When it is unresponsive it will not communicate with the isy or be queried.  Is this a problem with the switch or another issue?

 

Mike

 

[ScottAvery]

If they are new and under warranty, contact smarthome and get a new one sent to you and don't bother trying to diagnose it further.  In the mean time, if you pull the little clear plastic pin at the bottom (set button) out  with your fingernail instead of pushing it in, that is the Air Gap method of removing power.  Should save you the hassle of removing it from the box.

[Brian H]

When using the Arc Gap switch to cycle the AC.. When pushing it back in. Only go to its normal position. If you go all way way in. It is a Factory Reset.

[stusviews]

If its only function is a scene controller or program trigger, a Factory Reset is a good idea. In fact, it's a good idea in any case. Just don't let up on the set button too soon.