Major Problem Moving to V3

[smokegrub]

I attempted to do all the following:

 

 

Instructions for Migrating from V2 to V3

1. Review the ISY Optimized for Smart Home V3 Changes
2. To use V3, you first need to uninstall V2 :
   1. Login to the Echo App
   2. Click on the Smart Home menu item on the left navigation bar
   3. Click on Smart Home Skills
   4. Look for ISY Optimized for Smart Home V2 and then click on the Disable button
   5. On « ISY Optimized for Smart Home V2 », click on Disable, then « Disable skill ».
3. Then you need to forget your existing devices:
   1. In the echo app, click on the Smart Home menu item on the left navigation bar
   2. Click on Devices
   3. Scroll to the bottom and click Forget All, then Forget NOTE : Your devices will be rediscovered by the V3 skill
4. Continue with Instructions to Enable the V3 skill in the echo app below

 

When I got to 3.3. and scrolled to the bottom the screen there was no such option. What is there is "Your Smart Home Skills".

 

I asked Alexa to take an action and got he response I couldn't find the device..."

 

I need urgent help because at present I can't do anything with Alexa.

 

 

[bmercier]

I attempted to do all the following:

 

 

Instructions for Migrating from V2 to V3

1. Review the ISY Optimized for Smart Home V3 Changes
2. To use V3, you first need to uninstall V2 :
   1. Login to the Echo App
   2. Click on the Smart Home menu item on the left navigation bar
   3. Click on Smart Home Skills
   4. Look for ISY Optimized for Smart Home V2 and then click on the Disable button
   5. On « ISY Optimized for Smart Home V2 », click on Disable, then « Disable skill ».
3. Then you need to forget your existing devices:
   1. In the echo app, click on the Smart Home menu item on the left navigation bar
   2. Click on Devices
   3. Scroll to the bottom and click Forget All, then Forget NOTE : Your devices will be rediscovered by the V3 skill
4. Continue with Instructions to Enable the V3 skill in the echo app below

 

When I got to 3.3. and scrolled to the bottom the screen there was no such option. What is there is "Your Smart Home Skills".

 

I asked Alexa to take an action and got he response I couldn't find the device..."

 

I need urgent help because at present I can't do anything with Alexa.

 

If you look at your devices under Smart Home/Devices, if there is nothing, this is good. Step 3 is completed. The "Forget all" button will not appear if there are no devices.

 

Just proceed to find and enable the V3 skill. You are almost done.

 

Benoit

[smokegrub]

 

If you look at your devices under Smart Home/Devices, if there is nothing, this is good. Step 3 is completed. The "Forget all" button will not appear if there are no devices.

 

Just proceed to find and enable the V3 skill. You are almost done.

 

Benoit

 

 

Thanks, Benoit. All is well. 

[Goose66]

Make sure you are forgetting all devices AND scenes

[stusviews]

Make sure you are forgetting all devices AND scenes

Forget All forgets everything. There's no need to do separate forgets

[kohai]

I didn't find the "forget all" either.  I only had 5 devices so I did them one at a time.  Ugh.

[smokegrub]

I recommend a small change to the Wiki and this is one problem that should not rear its head again.

[stusviews]

Forget All is only available from the computer Alexa app, not the smartphone app.