E-Mails not going out

[Rockb]

ISY-99i Used to work fine then updates were pushed to it and I stopped getting e-mails.  Fast forward a couple months and I am trying to get it running again.  Did a master reset and have added my devices.  Can turn lights on and off via my phone connected to cell data (not on same WiFi network as ISY) so I know it has connectivity to the internet.

 

I added door switches (Insteon) and it added three instances to the Admin Console: Opened, Closed, and Heartbeat.  I think that is what it had before but I cannot remember exactly.

 

I then configured SMTP services and tested but did not get anything saying that the test passed so I changed SMTP password to an incorrect password and the test failed so I am pretty sure that SMTP is set up correctly.

 

I then configured E-Mail settings adding e-mail recipients and a custom e-mail template.

 

I then crated a program:  If door-opened is On send Notification.

Updated, saved changes.  but no e-mails come in when the door is opened.  Thought it may be corporate excnage server blocking the e-mails so I updated the e-mail address to my email account and still messages do not come in. 

 

Help - About indicates Internet access is disabled. 

 

[paulbates]

Hi Rock and welcome to the UDI Forums!

The 99i (as opposed to 994i) series is no longer under maintenance. Specifically to this case, SSL TLS security was not added. Most email services like google require TLS. If you are using a mail service like google as your transport, this is most likely the problem. Upgrading to a 994 series and the most recent firmware for it is the solution.

UDI continues to offer generous upgrades for 99i users that need to upgrade

Paul

[Techman]

3 minutes ago, Rockb said:

ISY-99i Used to work fine then updates were pushed to it and I stopped getting e-mails.  Fast forward a couple months and I am trying to get it running again.  Did a master reset and have added my devices.  Can turn lights on and off via my phone connected to cell data (not on same WiFi network as ISY) so I know it has connectivity to the internet.

 

I added door switches (Insteon) and it added three instances to the Admin Console: Opened, Closed, and Heartbeat.  I think that is what it had before but I cannot remember exactly.

 

I then configured SMTP services and tested but did not get anything saying that the test passed so I changed SMTP password to an incorrect password and the test failed so I am pretty sure that SMTP is set up correctly.

 

I then configured E-Mail settings adding e-mail recipients and a custom e-mail template.

 

I then crated a program:  If door-opened is On send Notification.

Updated, saved changes.  but no e-mails come in when the door is opened.  Thought it may be corporate excnage server blocking the e-mails so I updated the e-mail address to my email account and still messages do not come in. 

 

Help - About indicates Internet access is disabled. 

 

Take a look at your error log to see if there are any SMTP errors

Make sure that there are no blank fields in your email, i.e. the body and subject fields must be populated.

If you're still having issues then post a copy of your email configuration and your email template. (block out your email address before you post).