lhmathys Posted September 26, 2018 Posted September 26, 2018 Today my ISY994i is unreachable via the administrator tool. I went to the router that it's plugged into and at that ethernet port there is constant network activity. I updated it a couple of days ago to the most recent release. I've tried rebooting it, moving to a different port on the router, etc. Nothing has worked. HELP!
Techman Posted September 26, 2018 Posted September 26, 2018 What is the status of the LEDs on the front of the ISY? It's possible that you may have a program running in the ISY that's in a continuous loop. When you updated you ISY firmware did you also update your UI by clearing the JAVA cache and programs and down loading the new ISY launcher? Are you using a PC or a MAC?
lhmathys Posted September 26, 2018 Author Posted September 26, 2018 The LEDs on the front aren't blinking at all, but the LED on the network connection (the back of the unit) is blinking constantly. I'm confident that having an infinite loop is not possible. None of my programs have been changed, and there's never been an issue before. Yes, I updated the UI and cleared the Java cache. I'm on a PC. When I get home, I'll try to reset everything in my network to see if that takes care of the issue. Thanks for the response.
larryllix Posted September 26, 2018 Posted September 26, 2018 (edited) 31 minutes ago, lhmathys said: The LEDs on the front aren't blinking at all, but the LED on the network connection (the back of the unit) is blinking constantly. I'm confident that having an infinite loop is not possible. None of my programs have been changed, and there's never been an issue before. Yes, I updated the UI and cleared the Java cache. I'm on a PC. When I get home, I'll try to reset everything in my network to see if that takes care of the issue. Thanks for the response. Did you make any recent changes to your router? While you are in your router check the IP Address reservation in the DHCP setup page for your ISY to see if the IP address is still locked in place. Edited September 26, 2018 by larryllix
lhmathys Posted September 27, 2018 Author Posted September 27, 2018 9 hours ago, larryllix said: Did you make any recent changes to your router? While you are in your router check the IP Address reservation in the DHCP setup page for your ISY to see if the IP address is still locked in place. No, no changes to my router. My IP address for the ISY is static, and the DHCP IP range is not configured to assign IP addresses that would conflict with the static IP addresses I have in my network.
lhmathys Posted September 27, 2018 Author Posted September 27, 2018 10 hours ago, lhmathys said: The LEDs on the front aren't blinking at all, but the LED on the network connection (the back of the unit) is blinking constantly. I'm confident that having an infinite loop is not possible. None of my programs have been changed, and there's never been an issue before. Yes, I updated the UI and cleared the Java cache. I'm on a PC. When I get home, I'll try to reset everything in my network to see if that takes care of the issue. Thanks for the response. I rebooted the router and it's a bit better now, as I can actually reach the ISY now. However, there's still quite a lot of network traffic to/from the ISY. I suppose my next step is to route traffic through a logger to see what the heck is going on. Note that all of my programs are running fine, so it has nothing to do with my Insteon devices. This issue is restricted to the volume of intranet/internet traffic.
larryllix Posted September 27, 2018 Posted September 27, 2018 (edited) 10 hours ago, lhmathys said: No, no changes to my router. My IP address for the ISY is static, and the DHCP IP range is not configured to assign IP addresses that would conflict with the static IP addresses I have in my network. I had a router that wouldn't allow that. Other devices could not talk to addresses outside it's assigned space unless I changed the router to allow ad hoc mode. IIRC my current router allows it. Edited September 27, 2018 by larryllix
Techman Posted September 27, 2018 Posted September 27, 2018 10 hours ago, lhmathys said: I rebooted the router and it's a bit better now, as I can actually reach the ISY now. However, there's still quite a lot of network traffic to/from the ISY. I suppose my next step is to route traffic through a logger to see what the heck is going on. Note that all of my programs are running fine, so it has nothing to do with my Insteon devices. This issue is restricted to the volume of intranet/internet traffic. Open your ISY event log and set it to level 3. That will show real time ISY activity and may help you narrow down the problem.
lhmathys Posted September 27, 2018 Author Posted September 27, 2018 2 minutes ago, Techman said: Open your ISY event log and set it to level 3. That will show real time ISY activity and may help you narrow down the problem. Funny - I would do that if I could actually get to my ISY. After the router reboot, it worked for a few hours and now I'm back to constant network activity. Programs are still running fine, but there is so much network activity that I can't even reach the administrator interface.
larryllix Posted September 27, 2018 Posted September 27, 2018 I would get rid of the static IP adress outside of the router IP address allowance. Use the DCHP reservation table and let your router manage it properly. Static IP addresses not managed by the central DHCP server can do strange things sometimes. And they can be hard to find.
lhmathys Posted September 30, 2018 Author Posted September 30, 2018 It seems that the problem was not my ISY, but an attack from the outside. I deleted the HTTP route from my router, and everything cleared right up. I'll be sticking with my SSL connection from now on. Another user was having the same issue here: Unable to Access Web UI or Admin Console 2
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