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Cannot add new User ID


kclenden

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I don't seem to be able to add a new user id.  Well, more exactly, I can add a user id but it doesn't appear to work.  I'm running v5.0.13D.

Here's what happens:

  • Under "Set User ID #1" - I add a name and password
  • Select "Yes" on confirm screen
  • Logout of Admin Console
  • Login attempting to use new User ID and receive "Failed, Retry Authentication ISY"
  • Login using Admin ID

Now here are two more strange things:

  • I am able to change the name and password for the Admin ID
  • The name I set for User ID #1 seems to have been saved for User ID #1 because if I try to create User ID #2 using the same name I used for User ID #1 I get an error after clicking "Yes" on the confirm screen, though the error says "Userid length not valid".  If I choose a different name for User ID #2, I can click "Yes" on the confirm screen without getting an error.

What am I doing wrong?

 

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